Has anyone ever emailed Jagex Billing team?

[sarone]

Did they take long to respond? please answer

 

[woodcut ox]

Did they take long to respond? please answer

Took 2 days.

 

[sarone]

its a guy who answers? or an automated email

 

[Creasy]

I emailed them on jan 1st, no response yet.

 

[kill dank]

Every time I've ever e-mailed Jagex, it's taken about a week to get a response.

 

[funforrunescape]

Emailed them about 4 months ago... Still waiting.

 

[Rahman]

billing@jagex or something along the lines?

yeah i have, the reply between 1-7 days for me.

Make sure the title of the email is suitable for your email so they check it quicker.

 

[mb obsidian]

Yeah, I emailed them a while ago and I recieved a response 2-3 days later.

 

[Xboxx]

I emailed like 2/3 times in the same day because i had negative jcoins and they replied in 20 minutes at all times.

I dont know now i quited.

 

[SmperFidelis]

The only time I emailed them was to unban a payment method for my account. It took roughly 4 hours for them to reply.

 

[Dragonborn]

Nope , But I'd like to email about a recovery problem any1 give me the email?

 

[sarone]

for recovery problems you need the appeal, i am talking about the billing jagex email... My account got locked because I have negative credits, because i bought a pin of someone and he refunded it... but i everytime i try to pay that debt created on my account, it wont let me because it just states my account is locked... so idk what to do... I emailed them y'day but still no reply..

 

I have and they responded me within 2 hours of sending the email. The problem wasnt really resolved, they just pointed in the other direction like "It's probably because of this and that and it's not in our control bla bla bla.... contact your payment service".