jimpatterson1
Newcomer
- Joined
- May 30, 2012
- Sythe Gold
- 0
- Messages
- 1
i regularly use gold4fun and i must have bought over $500 worth of runescape goods from there. iv bought 2 accounts in the past and i had no issues so i decided to go all out and buy an expensive account from them for $220. During the month the account became locked as jagex thought someone else knew my password, this happened on about the 28th day of the month but as i was busy with exams i only went to the livechat to tell them a few days later i have a screenshot which also proves the account was locked during the first month. But everytime i went to livechat they kept telling me to come back in a day everytime. so i also wrote an email to the manager i got no reply then i tried out their new resolution centre got no reply. i went back to livechat a few days later as i hadnt recieved any email replies and they now told me that i could only get $120 for the account that i paid $220 dollars for. so i decided to open a dispute with paypal against them as i felt knocking off $100 for a problem that they could easily solve by looking in their payment history and gathering the required information to unlock the account. this is what happened when i went in the livechat after opening the dispute (they added $10 on the amount they would give me so its now $130)
info: Please wait for a site operator to respond. Please don't forget to leave your feedback when this chat end.
info: You are now chatting with 'Lesley'
Lesley: Hello,how may I help you today?
vel: hi i wanted to find out the current situation regarding this order
vel: OrderCode:*******************
Lesley: Please allow me a moment while I am checking relevant information for you.
Lesley: Account name please
vel: **********
Lesley: Please allow me a moment while I am checking relevant information for you.
Lesley: You had opened the dispute, and claimed
vel: i know i want to find out if you will give me the refund or not
vel: all i want is an account of the same value or the account to be recovered by you
Lesley: After you close the dispute, then we will give you a new account for $130 round
vel: if you make it $200 i will buy an account worth about $300 so i will pay an extra $100
Lesley: No
vel: but i paid $220 for the account
vel: and its you fault its locked
Lesley: We sold you last month , it is more than 14 days , we can;t give you full compersation
vel: but the problem occured before 1 month had past i was just too busy with exams to come to livechat
Lesley: It is your fault , you didn't back here
vel: its not my fault you should have the sellers payment details as this is whats needed to recover the account, you claim not to have his details but how did you pay him for the account then?
vel: all i need is his paypal email and last 4 digits of his card that he used to buy membership
vel: you can just check your payment history and find it out
Lesley: Nothing for it before you close the dipute
Lesley: dispute*
vel: i will close the dispute once the account is recovered or i am given a decent amount of compensation considering the fact that i lose a 200m bank on that account which once again was purchased from gold4fun but i do not expect you to compensate me for the bank just the account
Lesley: A new account for $130 max
vel: and also i didnt want to open a dispute it was my last option i emailed the manager i went to the resolution centre and i have recieved no response not very professional to be honest
vel: and in livechat i kept getting told that i had to wait a further day each time i checked the progress
Lesley: I said we will give you a new account for $130 , compersation has limited
vel: I used to love gold4fun before all this happened iv easily spent over $500 on this website
Lesley: We also lose the account
vel: but once you contact the seller you can just recover the account and resell it if you give me a refund or another account
Lesley: We emailed the seller , but no answer
vel: why dont you just dispute the payment to the seller until he reocvers the account
vel: how did you pay him paypal or to his card?
Lesley: paypal
Lesley: wrong
Lesley: moneybookers
vel: contact him through that? does moneybookers use emails?
Lesley: Why i need tell you this ?
vel: so we can contact the seller can get him to recover the account
vel: that way i can end the dispute and i get my account back we will all be happy
info: Chat session has been terminated by the site operator.
hmm they ended the chat session all i was doing was trying to get the required information needed to unlock the account as they seemed to be doing NOTHING AT ALL. as most of you know when trying to unlock and account you have to enter the payment method used to purchase membership.
info: Please wait for a site operator to respond. Please don't forget to leave your feedback when this chat end.
info: You are now chatting with 'Lesley'
Lesley: Hello,how may I help you today?
vel: hi i wanted to find out the current situation regarding this order
vel: OrderCode:*******************
Lesley: Please allow me a moment while I am checking relevant information for you.
Lesley: Account name please
vel: **********
Lesley: Please allow me a moment while I am checking relevant information for you.
Lesley: You had opened the dispute, and claimed
vel: i know i want to find out if you will give me the refund or not
vel: all i want is an account of the same value or the account to be recovered by you
Lesley: After you close the dispute, then we will give you a new account for $130 round
vel: if you make it $200 i will buy an account worth about $300 so i will pay an extra $100
Lesley: No
vel: but i paid $220 for the account
vel: and its you fault its locked
Lesley: We sold you last month , it is more than 14 days , we can;t give you full compersation
vel: but the problem occured before 1 month had past i was just too busy with exams to come to livechat
Lesley: It is your fault , you didn't back here
vel: its not my fault you should have the sellers payment details as this is whats needed to recover the account, you claim not to have his details but how did you pay him for the account then?
vel: all i need is his paypal email and last 4 digits of his card that he used to buy membership
vel: you can just check your payment history and find it out
Lesley: Nothing for it before you close the dipute
Lesley: dispute*
vel: i will close the dispute once the account is recovered or i am given a decent amount of compensation considering the fact that i lose a 200m bank on that account which once again was purchased from gold4fun but i do not expect you to compensate me for the bank just the account
Lesley: A new account for $130 max
vel: and also i didnt want to open a dispute it was my last option i emailed the manager i went to the resolution centre and i have recieved no response not very professional to be honest
vel: and in livechat i kept getting told that i had to wait a further day each time i checked the progress
Lesley: I said we will give you a new account for $130 , compersation has limited
vel: I used to love gold4fun before all this happened iv easily spent over $500 on this website
Lesley: We also lose the account
vel: but once you contact the seller you can just recover the account and resell it if you give me a refund or another account
Lesley: We emailed the seller , but no answer
vel: why dont you just dispute the payment to the seller until he reocvers the account
vel: how did you pay him paypal or to his card?
Lesley: paypal
Lesley: wrong
Lesley: moneybookers
vel: contact him through that? does moneybookers use emails?
Lesley: Why i need tell you this ?
vel: so we can contact the seller can get him to recover the account
vel: that way i can end the dispute and i get my account back we will all be happy
info: Chat session has been terminated by the site operator.
hmm they ended the chat session all i was doing was trying to get the required information needed to unlock the account as they seemed to be doing NOTHING AT ALL. as most of you know when trying to unlock and account you have to enter the payment method used to purchase membership.
