Legacy_Vault
Newcomer
- Joined
- Nov 30, 2025
- Sythe Gold
- 11
- Messages
- 13
- Age
- 19
I would like to report my recent experience with Eldorado.gg.
I had been selling on their platform without any issues, and after completing several successful transactions, I initiated a withdrawal of my available balance. At that point, the platform requested a Photo ID for verification, which I promptly submitted.
Shortly after submitting the requested documents, my account was suspended. I contacted Eldorado.gg’s live support to request clarification regarding the reason for the suspension. Unfortunately, I was informed that they could not provide any additional details. I then asked about the status of the funds remaining on my account, but I did not receive a response. Shortly afterward, I was blocked from using the live chat entirely, and the option to appeal the suspension also became inaccessible.
As of now, my account remains suspended, and the funds totaling $4,216 are still locked on the platform with no communication from their support.
I am sharing this to document my experience and to seek advice or assistance from the community regarding how to proceed in situations like this.
UPDATE:
I waited 30 days and then went back to live chat on December 30. They asked me to submit my ID, which I did. After that, they told me to come back in 14 days because they said they couldn’t see my ID clearly.
I went back again on January 14, and this time they asked for my ID again, I submitted, and same thing again - told me to wait another 21 days. It feels like they are avoiding refunding me. I have already sent a clear photo of my ID and a selfie, exactly as they requested, but they still won’t release my funds and haven’t given a valid reason.
I had been selling on their platform without any issues, and after completing several successful transactions, I initiated a withdrawal of my available balance. At that point, the platform requested a Photo ID for verification, which I promptly submitted.
Shortly after submitting the requested documents, my account was suspended. I contacted Eldorado.gg’s live support to request clarification regarding the reason for the suspension. Unfortunately, I was informed that they could not provide any additional details. I then asked about the status of the funds remaining on my account, but I did not receive a response. Shortly afterward, I was blocked from using the live chat entirely, and the option to appeal the suspension also became inaccessible.
As of now, my account remains suspended, and the funds totaling $4,216 are still locked on the platform with no communication from their support.
I am sharing this to document my experience and to seek advice or assistance from the community regarding how to proceed in situations like this.
UPDATE:
I waited 30 days and then went back to live chat on December 30. They asked me to submit my ID, which I did. After that, they told me to come back in 14 days because they said they couldn’t see my ID clearly.
I went back again on January 14, and this time they asked for my ID again, I submitted, and same thing again - told me to wait another 21 days. It feels like they are avoiding refunding me. I have already sent a clear photo of my ID and a selfie, exactly as they requested, but they still won’t release my funds and haven’t given a valid reason.
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