Disputing RAS report

[Pain merge p5]

ACCKINGS.com Account Recovered after 2 1/2months.

This report doesn't meet any standards of Sythe, why am I being biased against? Our TOS clearly protects us and the TOS is completely valid and the customer agreed to it. Furthermore this customer has NO EVIDENCE of a recovery even occurring, has @video lost his mind? That report doesn't even meet standard RAS standards let alone including our TOS or anything else! Video has no idea what he's talking about saying we have "questionable" business practices and he's apparently to immature to contact me. We have been audited and fully cleared of all issues on every other forum but Sythe, to even suggest that this is an valid report is a joke.

@Sythe

How can you even say that when his report doesn't even meet standard RAS requirements let alone anything else.​

 

[Pain merge p7]

Will you unblock me on discord already? I have been banned since Nov 28th because of your "vendetta" that I am abusing users and you have refused for 4 months to speak to me.

This is AK traffic since Nov 28th to today.

Screenshot - 2e87f6e31479eb6498637c45808bb92a - Gyazo

Traffic has climbed 41% since my ban, know why? Because we are legitimate. Scam sites don't grow by 40%+, they die. For every issue you supposedly think we have, we have 10 customers who have never had an issue.

This is so stupid, everything has been based off your stubborness and unwillingness to even listen to my side.

 

[pain mergev7]

I just want to clear up a common misconception.

We do not lose money on recoveries if they occur ; That's why this is upsetting me. We don't lose money. This is not about money. It's not about keeping his money.

When a recovery occurs ; if insurance or our standard warranty is present on the order ; The case goes to my claims department(2 people work for) and evidence of the recovery occurring is requested ; This evidence MUST MEET at the minimum Sythe standards - if this evidence doesn't meet those standards ; we cannot issue a refund or chargeback the original payment because we could be reported by the (seller)(not the buyer) for scamming and charging back their payment and all they have to say is that they didn't recover the account and then our company is in a bad spot.

If the claim is valid(i.e the seller admits to the recovery, there's extensive sums of evidence, etc) - A refund is issued in the form of site balance and a chargeback is started against the seller ; we win chargebacks 100% of the time due to my connections at Paypal - I've won over 200 over the years and lost 2 that were real fraud. That eliminates our liability for our purchase price ; then we still have the lost profit but not the lost revenue because the revenue is not lost, instead of a account purchase it's just revenue for the site within balance(the refund) ; which is still revenue which when the customer spends that balance ; creates a new profit thus putting us back in the green.


This site is well designed and customer friendly to be honest. The simple fact is that Zooda is in violation of our policies. We cannot make exceptions for users no matter how many forums we take punishments on because once you make one exception ; users recognize they can just report us and we'll bend our rules. Which is not and never will be the case.


While I sympathize with his situation ; A lot of misconception about us wanting to keep users money is out there that is not correct ; We make money whether they have a recovery occur or not so no, AK has never and never will just "keep" a users money but we will uphold our own policies.

 

[pain mergev8]

Zooda literally admitted on another forum to not having evidence and that it is "our responsibility to provide the evidence":

Screenshot - e0e1d6bf16d8c9bbd65e7f2984cc83b8 - Gyazo

What's even worse is that he clearly didn't even know AWH offers the same stuff as us, and he has no evidence of a recovery even occurring.

That report is 100% invalid, even the OP is trying to get us to produce evidence against ourselves because he has none.

Again all of this could of been resolved and everything cleared up if @video would sit down with me for an hour on discord or I am prepared to fly to meet IRL. Same with Shin.​

 

[video]

"No refunds(full or partial) will be given for recoveries that occur if the email linked to the account is changed at ANY time."

By definition, if the account is recovered then the email is changed. Customer never gets refunded in a recovery because the email changed.

"Our warranty only covers recalls by the original owner"

Any time someone submits a report, you ask for proof the OO recovered it, which is impossible for the customer to provide. If they say the email changed, you can (and do) accuse them of changing the email themselves and then refuse to refund them. Or you say they didn't buy insurance, even though your refund policy page makes no reference to insurance being a requirement to receive a refund.

On top of all this, you also never refund anyone's money they spent on your site. If by some miracle you choose to honor a customer's claim that their account was recovered, they get store credit so they can get another account that might also be recovered. This isn't itself a problem, I'm just referencing it as evidence that your website is not intended to provide a good account buying experience for your customers.

The website is designed to take people's money with the pretense that refunds are possible, then make it as difficult as possible (or just impossible altogether) for these people to receive refunds due to TOS. We have never allowed scam TOS to be valid and we never will, as such you and your website are not welcome here

 

[pain mergev9]

No refunds(full or partial) will be given for recoveries that occur if the email linked to the account is changed at ANY time."

By definition, if the account is recovered then the email is changed. Customer never gets refunded in a recovery because the email changed.

"Our warranty only covers recalls by the original owner"

Any time someone submits a report, you ask for proof the OO recovered it, which is impossible for the customer to provide. If they say the email changed, you can (and do) accuse them of changing the email themselves and then refuse to refund them. Or you say they didn't buy insurance, even though your refund policy page makes no reference to insurance being a requirement to receive a refund.

On top of all this, you also never refund anyone's money they spent on your site. If by some miracle you choose to honor a customer's claim that their account was recovered, they get store credit so they can get another account that might also be recovered. This isn't itself a problem, I'm just referencing it as evidence that your website is not intended to provide a good account buying experience for your customers.

The website is designed to take people's money with the pretense that refunds are possible, then make it as difficult as possible (or just impossible altogether) for these people to receive refunds due to TOS. We have never allowed scam TOS to be valid and we never will, as such you and your website are not welcome here.


@video I will address your points one by one:

1. If you would of added me on Discord, I could of told you that policy only applies to accounts WITH INSURANCE - Customers without insurance are allowed to link their own emails to accounts they purchase without insurance because at that point, their taking liability for their purchase. The email change term is only for those who PURCHASE INSURANCE. Which we need the email to stay linked to check if a recovery occurs as part of the evidence, this isn't a scam term it's just for the insurance claims to help determine if a recovery occurs.

2. My above response also takes care of your next point - We don't accuse customers of removing the email if they don't have insurance because it's their own email linked because upon purchase without insurance, their essentially taking the risk/liability, not us so we don't need to determine if a recovery occurs at that stage.

3. This is false - We have only had 8 claims in hundreds of sales - of those, 4 have been refunded - Of the 8, 2 were @hattez who was refunded smoothly and without issue - you can ask him yourself.

4. I don't understand where you have gotton "SCAM TOS" from anywhere. If you'd like to explain what you have a problem with, I'll fix it but the above is not a problem …? It's just related to insurance.

AWH has literally the same policies.

At least this is progress, if you'd tell me what exactly is wrong, I will fix it or at least prove it incorrect.

 

[dodododoodod]

^ Where is my follow up dispute part :O.

->Pain

 

It's been unapproved again awaiting @video his response.

 

[video]

The simple answer is that your website's policies are in violation of our site's rules regarding scamming and misleading marketing, and have been for months. Fixing these policies to comply with our rules would be a good step but you'd still have to pardon for having run a website with scam TOS for months.

I won't be re-writing your TOS to be compliant but I will offer you a good place to start:

Every account purchased on Acckings.com is covered by a limited warranty minus fees and insurance(if purchased).This warranty protects you from an account being recovered by the original owner. In the event of your account becoming unplayable due to it being recovered by the original owner, we will offer store credit on acckings.com which can be used towards any product on our website. Our warranty only covers recalls by the original owner, if an account is stated as not being from the original owner our refund policy/warranty does not apply.Bans on accounts are not covered,once an account is sold to you and the information delivered any bans become the buyers liability. This warranty does not transfer to any other parties and any attempt to sell or trade your account will void your warranty. All purchases are final on Acckings.com and no refunds will be issued for any account purchases due to risk of account recoveries.

"1. If you would of added me on Discord, I could of told you that policy only applies to accounts WITH INSURANCE"

This policy does not mention that insurance is needed, in fact the way it's worded it suggests that insurance is something separate and that this policy applies to every account regardless if insurance is purchased

 

[Pain mergev9]

The TOS clearly says "covered by a limited warranty" which is here:

Refund Policy – Account Kings

Also - I'd like to point out to staff that you @video personally approved this TOS and all the other policies, I just glanced back -> I sent u them in notepads/words to read and u even said "seems reasonable", "its impossible to prove wealth u wont be held liable", etc...

I'd like to hear why I am being held liable in any form for a "SCAM TOS" when the evidence suggests the exact opposite when u take total sales/account recoveries our recovery rate is under 2%.

Furthermore you personally approved this TOS/Refund Policy/Wealth policy - It has not changed - When I ran it by administration asking "is this within Sythe rules and will it be upheld" - The answer was yes - That is why I continued with this project.

If administration decided to change their tune that's your choice but don't apply the blame for that to me - I didn't even get as much as a message asking me to modify parts of it - How am I suppose to know or be blamed for it? I'm not God.

That TOS was approved by administration.

That being said, I can re-write it so that Administration feels it's not a "Scam tos" but I certainly should not be held liable for a report without evidence, that doesn't meet Sythe standards, when I was expressly told that my TOS would cover me(ontop of the no evidence and not meeting standards). I definitely shouldn't have to pardon it either.

p.s- AK is switching to a C2C model(basically like PA) within the next 30 days, we are maintaining our buy & re-sell business but we will be downscaling it vastly as we move models because while the current model is profitable, a C2C model would remove the report side of things and prevent any issues.

p.p.s - We are literally(U can hop on AK and look) discussing a "Scam tos" that effects 2% of customers, and I am literally making an entire new business model to help address that 2%.

I don't see how I am even being made out to be the bad guy here lol. I've rejected a total of 4 or 5 claims in nearly 10 months, we are literally hashing something out that has maybe effected 6-10 people out of 180,000 visitors(15k-20k/month) and thousands of sellers/buyers. Like these numbers are so astronomically small it's difficult to see how this is even an issue.

Seems to be blown way out of proportion to me.

-Pain

 

[video]

I remember saying your policy regarding account wealth was fine, I do not remember reading or approving any other policies. If I did so then I apologize for the miscommunication.

As for the report, your policy as written says every account is covered by a limited warranty that protects the buyer if the account is recovered by its owner. It doesn't say anywhere on that page that insurance is a necessary requisite to receiving refund coverage.

Unless you can provide proof the account was NOT recovered by its owner (via your systems), the report meets sythe's standards for submitting an account recovery claim.

I do hope that my concerns are indeed blown way out of proportion. I hope that many users have not been adversely affected by these misleading policies.

At this point I believe everything has been stated and clarified. We look forward to seeing adjustments made to your website's TOS, to you resolving this account report, and to your next pardon