My biggest pet peeve with it currently as someone who has looked for quotes, they just spam join our discord and open a ticket for a price. If i wanted to join discord i would be in your discord requesting a quote, post your price/estimate and your contact info and move along. Taking 5 minutes to join a discord, get verified, opening a ticket, and waiting for a reply, you're 20 minutes in now and you get some off the wall quote... its maddening.
I posted publicly for a quote, i want your bid public, stop using a private discord server to hide your prices from the competition.