defense on misunderstanding

[ZeusGold]

1. Link to/reasonfor TWC/DNT/Ban:

• ZeusGold

1. Link toyourvouches:

• ZEUSGOLD's Vouch Thread

2.1. Wehavediscord server vouchestoo :

• https://discord.gg/SfdHr8MkNW

1. Detaileddescription of theeventsthattookplaceandwhyyoudisagreewiththedecision:

3.1. Ourolddiscordadmin/managerscammedourdiscord server member. Actually not even our customer because this guy not used our ticket system or Zeusgold acc.
3.2. He talked with our admin 1-1
3.3. first time ;

https://i.imgur.com/tblCRgI.png

https://i.imgur.com/GVw4joI.png

https://i.imgur.com/0mZ2mPG.png

https://i.imgur.com/VaG00DM.png

3.4. Secound time ;
scammed guy and his friends created group with our old admin. We were not even aware of such a group because no one informed us.

https://i.imgur.com/g1sWD9S.png

https://i.imgur.com/cZBfppQ.png

https://i.imgur.com/qvrUd9x.png

https://i.imgur.com/3UKv4lK.png

https://i.imgur.com/sdiYqlW.png

https://i.imgur.com/EfLdN2o.png

As can be seen in these images, we were not involved in the conversations in any way because we had no knowledge of it.

1. This action is completely against our service rules.

We informed our customers on our sythe pages and discord server. Only Zeusgold or ticket system is valid for purchase and sale transactions.

4.1. Our sythe page t.o.s ;

https://i.imgur.com/OBIdeG0.png

(We have indicated here that our customers should only contact us.)
4.2. Our discord server gold buy/sell t.o.s ;

https://i.imgur.com/HrNngb5.png

As stated in article 8, orders must be specified only through us or through our ticket system.

1. Our admin and scammed guy did not tell us did not give any information about what happening

https://i.imgur.com/GBIrinN.png

https://i.imgur.com/WwT7xyo.png

1. All conversations with scammed guy :

[Redacted]

1. We had no problems with the payment and tried to be as helpful as possible and agreed on the payment.

[Redacted]

1. Even if both parties are at fault, we bear all the penalties.

We agreed on payment with our customer. He told us that he was wrong and agreed to take half of the amount, not all, and later reduced it to 300usd. He asked for them himself, there was no demand from us.

[Redacted]

Anything else you wish to say:

As we explained above, we are not the direct address of this problem but we helped as much as we could by being well-intentioned. We entered this sector with only 12m 07, but since our establishment, we have done well in our own category and we have not received any negative feedback from anyone. We can pay all the money but first we need to earn that money but we have dnt on sythe this makes things difficult. If we can be helped in this matter, we are willing to pay the loss all money.We respect your decisions.

Best regards – Zeusgold.

 

Hi @ZeusGold,

You are responsible for the actions of your employee in this case, from the rules:

Businesses/Partnerships: Anyone running a business or partnered service implicitly agrees to share responsibility for the actions of their co-owners, as well as any workers they employ while the worker is on shift and acting on behalf of the business.

• If a partner or worker scams, all owners of the business will be banned until the debt is repaid. Workers, however, are not liable for anyone's actions but their own.

You'll remain DNT'd until the debt is fully repaid.