Corey: Requesting this be handled as a Scam Report

We aren't going to take your word on stuff. Provide proof.

 

If that statement is directed toward the IPs and phone numbers, I can private message you to the details. Right now I'm still looking at my logs and trying to find evidence that Corey did not make the call and/or knew that he had to keep logs/evidence. I'll edit this post and include it if I do find anything substantial.

 

PM me the IP's and phone numbers. The same payment screen will be fine.

 

Richard: http://sythe.org/showthread.php?p=11445204#post11445204

That contains orders before and after Corey's to back up Grave's assertion that the IP changed from previous orders. I haven't looked at them all yet.

He also wants to know how he would be able to prove Corey didn't make the call. I just don't think it's possible.

Edit: I looked through the pictures and made a list of IPs and #s for future reference in the thread linked above.

 

I would like to quickly point out that if Corey made the calls, even a screenshot of the call being made via Skype, which is the program he used, of an outgoing call to Mayberry would have helped been slightly sufficient. However, when I asked Corey for all this information, I was only provided screenshots of the trade.

Again, this was a vague version of the further contract to come. Being rude to a customer, which essentially meant cussing them out (has happened before) was penalized usually with a few dollars, not $250. The strictest was reserved for severe cases of misconduct.

They receive no penalties for denying to serve customers if the IPs change, phone numbers change, etc. Also understand that this was not the course of two weeks. Corey merely had to look at the past 2-3 transactions made in the previous few days, or four days, to be specific, to notice the issues.

Corey was not the only person responsible. To be more specific, everyone was found to be guilty, and agreed to my plea bargain. After these chargebacks, I was broken, and so was our business, which explains why I discontinued advertising on Sythe.org. In that sense, I was in no emotional state to start making scam reports against all my workers, so I gave them an option: if they could pay me back the commission in a timely manner and avoided me having to create a scammer report against them, I would rid them of their obligations to cover the full amount. Corey originally outright refused, and then agreed that he was responsible for the orders and agreed to cooperate and pay me back in a timely manner The latter, however, was not done. Corey continuously dragged it out, continuously asked for evidence, and continuously began denying more and more of his obligations. Therefore, here we are.

So to clarify:

• Every worker assumed responsibility for their misactions, except Highkid, who was the one who followed procedures and caught everyone's misactions
• I did not further pursue those who accepted the plea bargain and paid back the commission on time (which, by the way, the pilosophy under this is that they were paid based on a percentage of the total value of the order, so when the value becomes $0 after a chargeback, the commission is $0)

If you check the previous report against Corey, you can also see Hahanerd's testimony that the procedures I talked about were indeed in place and Corey had to keep evidence of the calls. In addition, I spoke with Dorian, the person Corey said could verify his story, and Dorian stated that Corey never contacted me, but then said he did not remember it clear enough to make a testimony. However, Dorian can give a testimony that he did indeed assume responsibility for his own chargebacks and paid what I asked.

 

Again, I worded it badly, but it can also be assumed that "evidence of the trade" means full evidene of the entire trade, just as it can be argued the other way. On the second part of your statement, I'd like to add that recording calls and keeping evidence of everything is actually a severely important part of the RSGP selling business. Otherwise, you have no proof to fight the chargeback. The purpose of the phone call is to have the user confirm their information, so not recording it would be as good as never calling the person.

It's a form of an elastic clause. This does not mean that I would penalize Corey $250 if a customer merely said he was rude. The Sythe rules have a similar clause which could be abused aswell, but the users who agree to them, just as Corey agreed, trust that it will not be abused. Even now, I am not asking for the additional $300 in penalties added to the amount Corey owes me. I am only asking for the direct damaged caused.

Here is Hahanerd's full testimony:
http://ww3.sythe.org/showpost.php?p=11234376&postcount=3

In addition, there are no laws against recording calls in Canada as long as you make the customer aware. In fact, I don't even think they have to be aware, as the law states that one party needs to know, or in translation, each party can record the call, but a third party who is not in the call cannot.

There were four total staff members caught up in this:

• Corey
• Hahanerd
• Dorian
• Highkid

As Hahanerd stated, workers were fully aware of all of these security procedures and they were fully aware that they could cause huge amounts of damage. Highkid, on the other hand, did follow the procedures and did use common sense, so he avoided causing us any damages, and actually saved other workers from causing further damages. Corey was a senior worker by the time all of this occured, so he should have very well known what he did wrong, and could have easily prevented it. Hahanerd was also at fault but he was more naive, and Dorian's behavior shows that Corey being grouped with other workers doesn't necessarily mean he had common sense: Dorian permitted Mayberry to do a Skype call instead of a phone call. Again, nobody ever called Mayberry's phone number.

All of these were infact implemented. The issue is, Corey didn't use this properly. In fact, he did the opposite: allowing Mayberry to bypass the total cap, and looking at the pattern. Yes, it would have been great if the workers were like pawns who had no responsibilities, but that's not true in any business.

While we have new systems to minimalize a worker paying back chargebacks, there are occasions where I fully cover the chargeback. In fact, I have done so recently, if the worker follows the procedures carefully and gives me all the evidene I need for the dispute, even if we lose. While we do have strict rules that the worker must follow, this doesn't necessarily mean I will take responsibility if the worker does something wrong. I try to be as understanding as possible, but I show no respect for a worker blatantly slacking off and causing damages by not looking at a few orders he should have checked.

As I said earlier, the commissions are based upon the percentage of the total sale, so if the total sale is $0 after a chargeback, the commission is returned. The old commission system gave workers a large chunk of the sale, while having them assume a large responsibility. This is the reason they are independent contractors for our website and not hourly workers. While I have fine-tuned this to where they are paid less with lower responsibility for chargebacks with our new system, this doesn't make Corey any less responsible on the old system.

Well, unfortunately, the only other evidence I can provide is proving a negative, and unfortunately, while Corey never did the call and never showed any type of proof to show likewise, he can get away with it in this situation. All I can say is thank you for helping with the dispute, but I think this is as far as it will go. I do ask that if you're willing to, please take a look at these two documents and show me where they are flawed, so a similar situation to this doesn't happen if a worker is negligent:

Contract - https://docs.google.com/document/d/1pw5UUjMkwsgo6387YzMX62wNhcenJC6H9H2J9aHdrNg/edit
Codes of Conduct - https://docs.google.com/document/d/1MpWHrjnOdLargqfsG3e193qKecqUeaNpVnVUCuO8TL0/edit

(edit) Might I add that the goal is to be as fair as possible to workers while I protect myself from possible abuse and excessive negligence. I think there are portions of it that are overprotective of me and parts that I could abuse, but again, we're assuming that I can be trusted enough as a person not to do that. I just can't afford to have them steal stock, or completely disregard our security steps and receive no repercussions for it. I also cannot give them the opportunity to damage the business by sporadically leaving or getting paid and then scamming the stock, which is why we have roll-overs and holds.