- Joined
- Jul 8, 2016
- Sythe Gold
- 120
- Messages
- 101
- Age
- 30
Scammer's profile link: @Cocoa
Explain the service:
I have used UPS in the past and they have been great. I placed an order for 84-94 magic via Fire Wave at NMZ for 75m. I expected the service to be the same as always. Unfortunately, after a roller coaster of confusion I am now left with an account that has been trained 2 levels (about 5 hours worth of training in a period of 5 days) and big $75 hit to my pocket.
Skype profile ID & conversation pictures:
To start this off - I did a lot of research as to which company I should use prior to placing my skilling order, asking about prices for many different services such as melee and magic training, and how many hours a day my account would be trained. The account I was having training done on is a near maxed pure with a very rare RSN, therefore I am extremely careful with who I give access to it. While doing my search into UPS, I was told that my account would be trained for 10 hours a day for NMZ services.
This was not the case when I finally placed my order for mage training. I went 3 days with around 4 hours total worth of training. The lack of hours was not the main thing that really hurt my confidence in Ultimate Pro Sales, it is the fact that every single day I had to initiate the conversation to ask why my account wasn't being trained. The lack of communication was almost unbearable for me. I would have been much more understanding if Cocoa had been a little easier to get a hold of, instead I felt like I really had to pry information out of him.
After not receiving a reply from Cocoa, I contacted Collin, one of the other department managers for Ultimate Pro Sales. He then proceeded to tell me that my order was not even recorded in the central system for UPS. This made me feel very uneasy about my account and weather or not the training was really being done the correct way through Ultimate Pro Sales... If I placed an order and paid for it, wouldn't it be recorded in the system?? This made me extremely sketched out about whos hands my favorite account was in, and led me to change my password for the time being. You can argue that this is "breaking their TOS", but wouldn't they be required by their TOS to log the order correctly?? It seemed too odd for me and I couldn't bring myself to allow them access to my account until this was situated.
Today, Cocoa finally got in contact with me and this is the outcome. Ultimately, Cocoa is saying that although he did not stand by his word of 10 hours a day, did not properly record my purchase in the UPS database, and failed to communicate with me in a timely manner, I am at a loss here and will not be repayed any money. I believe that there should be a standard when businesses operate on Sythe, and when this standard is not upheld, users should be entitled to getting their money back.
Other relevant trade screenshots:
This was posted on their Skilling service thread just today, verifying the frustration customers are feeling with the lack of response, communication, and leadership going on with this company. Just another viable reason for me to want to secure my account until this was figured out.
[$500 Donator][1k+ Vouches] Ultimate PRO Services [Questing/Skilling][$100k+ Handled]
What I want - Look, I'm not a complicated guy, however I do expect quality service and I am also very careful with my accounts. I just want a partial refund on my order. They can keep the value of the training they completed (84-86 magic).
Explain the service:
I have used UPS in the past and they have been great. I placed an order for 84-94 magic via Fire Wave at NMZ for 75m. I expected the service to be the same as always. Unfortunately, after a roller coaster of confusion I am now left with an account that has been trained 2 levels (about 5 hours worth of training in a period of 5 days) and big $75 hit to my pocket.
Skype profile ID & conversation pictures:
To start this off - I did a lot of research as to which company I should use prior to placing my skilling order, asking about prices for many different services such as melee and magic training, and how many hours a day my account would be trained. The account I was having training done on is a near maxed pure with a very rare RSN, therefore I am extremely careful with who I give access to it. While doing my search into UPS, I was told that my account would be trained for 10 hours a day for NMZ services.
This was not the case when I finally placed my order for mage training. I went 3 days with around 4 hours total worth of training. The lack of hours was not the main thing that really hurt my confidence in Ultimate Pro Sales, it is the fact that every single day I had to initiate the conversation to ask why my account wasn't being trained. The lack of communication was almost unbearable for me. I would have been much more understanding if Cocoa had been a little easier to get a hold of, instead I felt like I really had to pry information out of him.
After not receiving a reply from Cocoa, I contacted Collin, one of the other department managers for Ultimate Pro Sales. He then proceeded to tell me that my order was not even recorded in the central system for UPS. This made me feel very uneasy about my account and weather or not the training was really being done the correct way through Ultimate Pro Sales... If I placed an order and paid for it, wouldn't it be recorded in the system?? This made me extremely sketched out about whos hands my favorite account was in, and led me to change my password for the time being. You can argue that this is "breaking their TOS", but wouldn't they be required by their TOS to log the order correctly?? It seemed too odd for me and I couldn't bring myself to allow them access to my account until this was situated.
Today, Cocoa finally got in contact with me and this is the outcome. Ultimately, Cocoa is saying that although he did not stand by his word of 10 hours a day, did not properly record my purchase in the UPS database, and failed to communicate with me in a timely manner, I am at a loss here and will not be repayed any money. I believe that there should be a standard when businesses operate on Sythe, and when this standard is not upheld, users should be entitled to getting their money back.
Other relevant trade screenshots:
This was posted on their Skilling service thread just today, verifying the frustration customers are feeling with the lack of response, communication, and leadership going on with this company. Just another viable reason for me to want to secure my account until this was figured out.
[$500 Donator][1k+ Vouches] Ultimate PRO Services [Questing/Skilling][$100k+ Handled]
What I want - Look, I'm not a complicated guy, however I do expect quality service and I am also very careful with my accounts. I just want a partial refund on my order. They can keep the value of the training they completed (84-86 magic).
