Changing Password

[Aonor]

Hey all, was just wondering if you could change your password without having to go through the email system? As i actually forgot the email login/password that is registered to the account. Anyway around this, ASAP please!

 

[Fantasy Factory]

[email protected] email them.

 

[Jack]

[email protected] email them.

They rarely respond or if they do its weeks later I'm afraid

http://www.sythe.org/showthread.php?t=1466847

 

[Aonor]

They rarely respond or if they do its weeks later I'm afraid

http://www.sythe.org/showthread.php?t=1466847

Thanks for that. Oh can i just do a normal recovery of the account like without email?

 

[rue]

Thanks for that. Oh can i just do a normal recovery of the account like without email?

If there's an existing email set on the account, then you will have to receive a confirmation link through that particular email unless you have it linked to a different email. If you don't have the password, I would recommend following these guidelines directly from the Account Help section in Runescape.

I have no access to my email address.
If you are unable to access the email address linked to your account, we suggest that you try and regain access to your email wherever possible.
We advise you contact your email provider (e.g. Gmail/Hotmail/Yahoo! Mail) or relevant systems administrator to do this. Most email providers will allow you to recover your email address - this is the fastest way to regain control of your RuneScape account.
If you are still unable to access your registered email address, you need to contact Jagex Customer Support who will be able to help you out.
Please note: You need to go through a stringent security check to allow Jagex to confirm your identity before we will change the email address on any account. Jagex will only return accounts to their genuine owner.
When contacting Jagex Customer Support, you must include:
Your username
Your display name
The email address you cannot access
Any previous email addresses on the account
Account recovery question answers
Your location (town/state and country)
Any Billing information you know
NB: Due to Data Protection legislation we require you to prove your identity to us by providing the above information before we can remove an email from an account.

Find out what other players are saying about this in our forums here
Alternatively, find more ways to contact us here.

 

[Aonor]

If there's an existing email set on the account, then you will have to receive a confirmation link through that particular email unless you have it linked to a different email. If you don't have the password, I would recommend following these guidelines directly from the Account Help section in Runescape.

So this requires me emailing jagex or...? How fast can i expect a reply?

 

[r3h4n789]

Copy this into your browser and type all the relevant info as someone above has said: services.runescape.com/m=forum/forums.ws?250,251,4,63915719

In most cases a J Mod will get to you in under an hour, however it can take 24 hours, good luck

 

[Aonor]

Copy this into your browser and type all the relevant info as someone above has said: services.runescape.com/m=forum/forums.ws?250,251,4,63915719

In most cases a J Mod will get to you in under an hour, however it can take 24 hours, good luck

Thanks for this, will do that

 

[Aonor]

Posted on the thread on the RSOF. When and where can i expect to hear back from them?

 

[rue]

Posted on the thread on the RSOF. When and where can i expect to hear back from them?

That's what I suggested without outright saying it. I would assume less than 5 days, but no sooner than 3 as it takes the email quite a bit since they're constantly backed up with queries.

 

[wtf awesome]

They rarely respond or if they do its weeks later I'm afraid

http://www.sythe.org/showthread.php?t=1466847

Actually no, i had sent in an appeal of my son's acc being hacked (made it up ofc, but was actually hacked) and I was replied with an answer in about 4 hours.

 

[Aonor]

Do i get a reply on the thread, or via messages?

 

[rue]

Do i get a reply on the thread, or via messages?

The contents on the thread are hidden, therefore you'll receive an email.

 

[Aonor]

The contents on the thread are hidden, therefore you'll receive an email.

I don't have an email registered, that is the problem. That's why i'm trying to recover it.

 

[rue]

I don't have an email registered, that is the problem. That's why i'm trying to recover it.

Post your reply here with the necessary details listed in their post with a separate account.

 

[Aonor]

Post your reply here with the necessary details listed in their post with a separate account.

Yes i have done so.

 

[rue]

Yes i have done so.

Now all you have to do is wait it out patiently, you've done your part

 

[Aonor]

Now all you have to do is wait it out patiently, you've done your part

But i didn't put an email or anything on it.. so i guess they'll message me using the website messages?

 

[rue]

But i didn't put an email or anything on it.. so i guess they'll message me using the website messages?

One of the instructions is, "The email address(es) you have or have had registered to the account." You should resubmit a reply on that topic , but this time make sure to answer ALL of the questions they have listed. I'm not positive if they'll leave you a response in the account inbox you used to submit all of your information. Just resend it and make sure to copy/paste the questions they asked so you can answer all of the correctly.

 

[Aonor]

One of the instructions is, "The email address(es) you have or have had registered to the account." You should resubmit a reply on that topic , but this time make sure to answer ALL of the questions they have listed. I'm not positive if they'll leave you a response in the account inbox you used to submit all of your information. Just resend it and make sure to copy/paste the questions they asked so you can answer all of the correctly.

I have answered all of the questions correctly on a different account and also stated a contact email address. How long do you think i can expect a reply will take?