BigNSmall Scamming 450m from me

[curples]

Scammer's profile link:bigNsmall
Amount scammed:450m
Discord ID + Unique Discord ID: bignsmall#5298 + 481148650387406858
Proof that it's their Discord: Screen capture - 901c13875a6d8bbb69d3b922cbdd1db9 - Gyazo
Explanation of the trade: I ordered barrows gloves for my ironman from him on 5/07

with these stats

Screenshot - 521f6ef1d0bb1f06274318a3711e24bd - Gyazo

and 8 quest points and paid him 450m , as show in the image here

Screenshot - 66ce0d5fb238fd14e75cf157c1b78ee6 - Gyazo

Screenshot - 861685caa75575f5591e10efa39a5b69 - Gyazo


on 5/11 i checked my account status when i went to runescapes homepage to see my account has been banned after he had gotten to 36 qp

Screenshot - 0b900f09465f0a490c1fa62bf4395b52 - Gyazo

Screenshot - 5bf99182d03bfa14b2564b99e93703f9 - Gyazo


as you can see here he say's im not entitled to a refund because of his "TOS" when he's completed a couple hours of work out of the entire job

Screenshot - d575f9b0e2e1f91d592e4e47fd08b34a - Gyazo


i Informed him that a refund of 400-425m would be fair which he refuses and also provided him a message from an admin (video) stating he would have to refund me in this situation

Screenshot - 29d250c75019c456cdd959ff8a3082f8 - Gyazo


Which he refuses to cooperate with.

Screenshot - 0e709ff11c2dbf040972c31140c7d822 - Gyazo



It is at this point that he has hidden his online status on discord and claims he has stuff he has to do and will talk to staff about it later. And still refuses to refund me the money after he completed very little of the service and got my account banned. I also provided the gif of the message from video stating that he would have to refund me in this situation but he continues to refuse. and says "why I bother having a tos if it doesn’t cover these situations"
Other relevant trade screenshots:
Screen capture - ed7af5bf9e8550f1536ff7cb3dbc734e - Gyazo

 

@curples did he provide you this tos before the order and have you agree to it? If you havent already please ensure you have ss's of the whole conversation incase anything is deleted
@bigNsmall do you have anything to add? Also could you provide proof of you having the customer agree to this tos of yours?

 

[curples]

Not

@curples did he provide you this tos before the order and have you agree to it? If you havent already please ensure you have ss's of the whole conversation incase anything is deleted
@bigNsmall do you have anything to add? Also could you provide proof of you having the customer agree to this tos of yours?

Not at all, I actually can do a gif of the entire discord showing that it wasn’t even mentioned during the transaction

 

Not

Not at all, I actually can do a gif of the entire discord showing that it wasn’t even mentioned during the transaction

Sure thing, feel free to dm me here or on discord

 

[curples]

Okay I’m on a business call at the moment on zoom as soon as it’s over I’ll send over the screenshots from start to the point I was banned. Only mention of tos was when he said I wouldn’t be refunded because of his tos

Sure thing, feel free to dm me here or on discord

 

[curples]

Sure thing, feel free to dm me here or on discord

I sent the full conversation up to where this thread picks off from start of the ticket being opened to when i said the account was banned via sythe pm. I can also post it here if needed

 

@curples did he provide you this tos before the order and have you agree to it? If you havent already please ensure you have ss's of the whole conversation incase anything is deleted
@bigNsmall do you have anything to add? Also could you provide proof of you having the customer agree to this tos of yours?

Hey! I sure do. Told him I would check in with staff before I refund him as I do think my ToS covers situations like these.

Also said that would be later today due to irl obligations. Just grabbing my stuff for work early in the morning but more than happy to provide my side tomorrow at 2-3 pm once I’m back as I have been renovating my apartment all day and still very tired all the time because of covid. Haven’t been online from the moment that I told him I had stuff to do so think the report is a lil overdue as we agreed on another solution earlier this week and he contacted Video while I was at sleep but I guess it’s understandable.

Will get in touch tomorrow to provide all of the information I can at the time mentioned above

 

Sure thing, feel free to dm me here or on discord

I added you on Discord. Please do let me know if you want me to post it all on this thread.

 

233 total levels gained since we started, ~28qp so I think that's a little more than a few hours of work.

Never hid my online status on discord, has been on "Inactive" since that moment and just haven't been online.

"Claims he has stuff to do" happy to provide a few pictures of my apartment atm and the receipts I got from the store yesterday to proof that I wasn't actually around. It was the first day off I had at the same time with my gf to actually do something irl, things we had planned for over a week so sorry for the wait but if I actually had the time, things would have been solved already.
Don't think it is necessary at all for me to share this but I am not fond of false accusations.

Never got that gif that u added in here so don't think it's strange that I wanted to double check it myself. Many impostors around. Screenshot - 8f662dde6206298c30e17fea555000f1 - Gyazo

Sythe rule: Screenshot - 664899d9b984d4206d244e5284ed73ba - Gyazo
My ticket channel : Screenshot - 827099c4ad598311cbab2c65e3dc2f4d - Gyazo

 

[curples]

OF those 233 total levels which were mostly obtained via quest, were only looking at about 225k total xp gained

 

OF those 233 total levels which were mostly obtained via quest, were only looking at about 225k total xp gained

i'll let you know what happens - i'm talking to him on discord but he's offline at the moment. so will probably be tomorrow when i can update you

 

i'll let you know what happens - i'm talking to him on discord but he's offline at the moment. so will probably be tomorrow when i can update you

I messaged you

 

[curples]

I've agreed to accept a refund of 375m and a 16 day membership code as a refund. which i will post here once the refund has been delivered to me.

 

[curples]

375m refund delivered
gif on request

 

awesome thanks for getting this worked out