Banned due to possible hack?

[Elvepure Bann]

Hello, Ive taken a long break from runescape and decided to come back this week. I wanted to sell my old runescape account so I came here to do it. I have a sythe account called Elvepure. Ive been around for along time. Not much in the past few years tho. I tried to log on and it says ive been banned due to possible hack of my account or something. I can provide you with any info you need so I can recover my account. Thanks.

 

[Sun]

Handling this but searching seems to be messed up right now.

 

[Sun]

It seems your account has been accessed from two other countries.

We need to secure your account.

Please post a scan of your computer before we proceed. I've added a DNT to your account for the time being.

 

[Formerly known Elvepure]

Banned due to possible hack?

Here is a scan of my computer. Is there anything else you need?

Untitled

 

[Dave]

@Charlotte

 

[Sun]

@Elvepure Alright, so check your email for a breach, reset your email password if it seems to have been targeted (you should probably change the password anyway just in case), as well as reset your Sythe password if you haven't already. I also recommend you to add 2fa to your account if you don't already have it.

Like this post when all of this has been completed and I will remove your DNT.

 

[Dave]

Have you been pardoned yet?

 

[Dave]

Are we just waiting for a response on this one @Charlotte

 

[Sun]

Yes @Dave - I haven't received anything.

 

[Dave]

No response.