Avoid Usfine

[InvaderCow]

here was my experience with them...

info: Please wait for a site operator to respond.
info: You are now chatting with 'Tony'
Blake G: Hi tony I spoke to you earlier about the 6mil 2007scape gold i purchased
Blake G: I'm having an issue with the delivery
Tony: Give me one moment please, while I check up your order, I'll be right with you soon!
Tony: your order has been done
Blake G: has it? I'm having a player "mabetctn" telling me if i do not complete some "procedure" there is a $60 fee
Blake G: I have my gold, but what is he talking about
Tony: he is a cheater
Blake G: he gave me 6000k and says hes with runescapegold2007..
Tony: ignore him
Blake G: did UsFine deliver my gold or what?
info: Please wait while I transfer the chat to 'Jee'.
info: You are now chatting with 'Jee'
Blake G: this is ridiculous
Jee: I JUST TOLD YOU EVERYTHING
Jee: ARE YOU STUPID?
Blake G: you need to calm down
Jee: WE TRADED GOLD WITHOUT PROBLEM
Jee: IF YOU ARE STUPID
Jee: I CAN DO NOTHING
Blake G: i traded someone named "mabeitctn" who said they are with runescapegold2007
Jee: OUR DEAL DONE
Jee: WE DID WHAT DO
Blake G: i ordered gold from UsFine
info: Chat session has been terminated by the site operator.
info: You are not currently in a chat session.

 

[Stepzoll]

People who are not part of company's act as they are, and they get the locations these sites trade at, and once they see some1 got gold they bought, they pretend they are from the company, and the demand the gold back. from my point of view it looks like you got scammed

 

[Runsecape]

So you have the gold, i do not see a problem

 

[kmjt]

The confusion is probably because they are getting random people not working for their company to deliver the gold to you. Instead of them handing you the gold, they eliminate any risk of wipes/bans by just getting their gp suppliers to directly deliver the gold.

 

[Nick 91]

What happened? You gave the gold back?

 

Please give more info. I think I am talking for the rest of us.. what exactly happened?

 

[R2Pleasent]

I can explain what happened:

- Customer bought gold from USFine
- USFine had the gold delivered (by themselves or paid someone else to do it)
- Someone was watching USFine's deliveries and started messaging anyone who traded with USFine's character, trying to scam them
- Customer comes back to Live Chat for clarification

* Here's where USFine Provides Horrible Service*

- USFine sees the customer is asking questions, and immediately turn unprofessional
- Instead of listening to the customer, they start flipping on him and saying things like "ARE YOU STUPID?"

This is what gives gold sites a bad name. Companies like USFine need to learn how to provide real customer service. Makes me sick to see a customer treated this way. Furthermore, USFine is partially at fault for exposing their customers to this risk. They obviously know that a scammer is following their deliveries and abusing patterns in their system.

 

[InvaderCow]

R2Pleasent got it exactly right, and who I'll be buying from in the future.

I didn't give the gold back, I dont care who gave it to me, I had the 6mil, I was just confused by someone saying they were from runescapegold2007 giving me my gold opposed to someone from UsFine, when I tried to ask what was up they called me stupid and actually ended the livechat session..

I also had probably 4 people messaging me ingame with things like "CONFIRM HOW MUCH GOLD YOU PURCHASED", "PLEASE MESSAGE ME BACK SO I CAN TRANSFER YOU THE GOLD YOU HAVE JUST PURCHASED", "TO PREVENT RWT BANS PLEASE TRADE US SOME RANDOM ITEMS TO AVOID DETECTION". I'm just waiting for a ban now because of these idiots

 

[theamberleaf]

^ It wouldn't surprise me. Sorry to be so blunt, but trading with these retards could easily result in a ban.

Bad customer service is bad.

 

[kmjt]

I can explain what happened:

- Customer bought gold from USFine
- USFine had the gold delivered (by themselves or paid someone else to do it)
- Someone was watching USFine's deliveries and started messaging anyone who traded with USFine's character, trying to scam them
- Customer comes back to Live Chat for clarification

* Here's where USFine Provides Horrible Service*

- USFine sees the customer is asking questions, and immediately turn unprofessional
- Instead of listening to the customer, they start flipping on him and saying things like "ARE YOU STUPID?"

This is what gives gold sites a bad name. Companies like USFine need to learn how to provide real customer service. Makes me sick to see a customer treated this way. Furthermore, USFine is partially at fault for exposing their customers to this risk. They obviously know that a scammer is following their deliveries and abusing patterns in their system.

I believe most sites like this have warning messages on their site that state never to trade the gp back, however it is still pretty sketchy lol.

 

[oropher]

R2Pleasent got it exactly right, and who I'll be buying from in the future.

I didn't give the gold back, I dont care who gave it to me, I had the 6mil, I was just confused by someone saying they were from runescapegold2007 giving me my gold opposed to someone from UsFine, when I tried to ask what was up they called me stupid and actually ended the livechat session..

I also had probably 4 people messaging me ingame with things like "CONFIRM HOW MUCH GOLD YOU PURCHASED", "PLEASE MESSAGE ME BACK SO I CAN TRANSFER YOU THE GOLD YOU HAVE JUST PURCHASED", "TO PREVENT RWT BANS PLEASE TRADE US SOME RANDOM ITEMS TO AVOID DETECTION". I'm just waiting for a ban now because of these idiots

The exact same thing happened to me when I was selling gold to arcus isidar.

 

[R2Pleasent]

I believe most sites like this have warning messages on their site that state never to trade the gp back, however it is still pretty sketchy lol.

Yeah, a warning message is helpful, but customers may not fully understand the warning message. This guy came back just for clarification. He did not claim USFine scammed him, or owed him another 6M. He simply asked why so many people were messaging him in-game. You can imagine that someone who is using their RS character which they have invested a lot of time into is going to be concerned when 4-5 people in-game are harassing him about RWT.

Because their company uses very obvious delivery characters, which are being shared at any given moment by multiple Chinese websites, they expose their customers to this harassment. The least they can do is ease their customer's nervousness and explain that they should ignore the messages in-game.

 

[Dave]

If you want to post negative feedback for Usfine, feel free to do so on their vouches thread. They've got an account here so that's the place to do it.