Anyone emailed jagex before?

[TMAC]

I emailed jagex 15 days ago about my account that had been hacked, I still haven't had a reply from them, does anyone know how long it takes for them to reply? I did have a bankpin but obviously thats been took off and rinsed by now due to their really slow reply... Thanks

 

Lately they've been taking way too long to answer emails. I sent them an email on the 27th and 34 days later I haven't gotten a reply even though the auto response said it would take up to two weeks.

 

[bigfate]

One of the best things I find is to message them on twitter, you usually get a faster response

 

[Ninja Galaxy]

I emailed them 3 months ago and haven't got a response yet, recently emailed them 4 weeks ago and no response still -.-

 

[Yenthe666]

Looks like Jagex can't handle all the e-mails and problems..
I bet they get way too many of these :/
I'd just send in a few more if I were you, you never know!

 

[TingBingBong]

I heard that it took 3 weeks for someone, they are too busy ruining the game with squeal to notice accounts getting hacked

 

[just un dude]

They will answer fast if your accounts is members lol.

Otherwise post in the account help section from another account.

 

[Scheetke]

It took 47 days to respond to my friend and he was a member.

 

[Niico1993]

I sent them an email about a month ago about my banned account and they replied within I believe 3-4 days.

 

[Bossman]

I've emailed them on 20th July and since then no reply's from them maybe they have a lot of emails coming through so you'll have to wait patiently.

 

[TingBingBong]

I didn't even know you could email them until a couple of days ago

 

[TMAC]

This sucks majorly, I also got an auto-response saying 2 weeks. Rediculous.

 

^ It's been 5 weeks for me without a reply since I've got the "We'll respond in 2 weeks" auto response. :l

Does anyone know if posting on the forums is effective?

 

[TMAC]

So it's going to be a long time before I get a reply :/ is there any other ways what makes it quicker?

 

[Occupanti94]

I emailed them regarding a hacked account of mine about a month ago. They were very helpful and responded within three days. After that, I emailed them on two separate occasions and they haven't responded yet.

 

[nodnarbusn]

the only reason i have had to email jagex is concerning a billing issue and i got a PROMPT reply, just shows you where their priorities are if it wasnt so apparent already.

 

[0belisk]

Ive emailed jagex a few times and usually always gotten a response within 24-48 hours.

If you didn't get a response after a week, you're never going to get one. Considering you emailed them regarding hacking, they probably don't want to deal with it unfortunately.

 

[Fusionnn]

I emailed them once before and they were pretty quick to reply to me as well
Maybe there backed up really bad.

 

[Zerkerfist]

Which e-mail did you send the message to? If they are being really slow to respond, try reaching out to them on Facebook or Twitter. Get creative

 

Any website that takes 2 weeks to respond to a help request should outsource to India.