Account Recovery broken?

[chilipyo]

New here, not sure if this belongs here. Sorry if it doesn't.

I created a new account, did a few quests, logged out and back in a few times without problems. I logged out and now it says that my password is incorrect when I try to log back in. So I have filled out the change pass with email form about 5 times with the correct email (made especially for it), carefully set a new password each time and entered it exactly into the login screen, and it says even the new ones are incorrect. I've tried on different computers too so I don't think it is a keylogger.

Help? Jagex email service is horrible

 

[S]

Did you tell anyone your password? After logging off, did you accidentally download something malicious/visit a dodgy site?

It seems you've been keylogged/have accepted a javadriveby. Try scan your computer with MalwareBytes, and post back the results.

 

[chilipyo]

>Did you tell anyone your password?

Nobody, I don't have any IRL friends that play since 2006

After logging off, did you accidentally download something malicious/visit a dodgy site?

>Not to my knowledge, only went to a reputable site I found on the market forums here

>It seems you've been keylogged/have accepted a javadriveby. Try scan your computer with MalwareBytes, and post back the results.

I scanned with Norton and nothing was found. Will malwarebytes do a more thorough search than a paid-for antivirus program? Also, I tried recovering the account from two other computers (all on the same network though).

Maybe something about it being a new account? It's in the highscores so it should be fully activated

 

Norton Doesnt scan keyloggers or cant you should get a new antivirus Because norton is the worst you can have.

 

[I_DONT_BOT]

Norton Doesnt scan keyloggers or cant you should get a new antivirus Because norton is the worst you can have.

Nortons not the worst, but it's far from the best. I'd personally use malwarebytes or kaspersky, they are the best two for detecting from experience.

 

[chilipyo]

Try scan your computer with MalwareBytes, and post back the results.

Malwarebytes Anti-Malware 1.70.0.1100
www.malwarebytes.org

Database version: v2013.02.20.08

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421


2/20/2013 5:26:19 PM
mbam-log-2013-02-20 (17-26-19).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 294745
Time elapsed: 4 minute(s), 32 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 12
HKCR\AppID\{F85FA3F2-D2C8-4D4D-BB1C-3181E691AF2B} (PUP.FaceThemes) -> Quarantined and deleted successfully.
HKCR\Typelib\{A3F56272-CDB4-4310-9BB1-9A0D0757A3B3} (PUP.FaceThemes) -> Quarantined and deleted successfully.
HKCR\Interface\{D6975F9E-15B2-4FE7-9D16-FC2E85CB201B} (PUP.FaceThemes) -> Quarantined and deleted successfully.
HKCR\CLSID\{300BEC06-B743-4D19-86B9-11DC711D7FFB} (PUP.FaceThemes) -> Quarantined and deleted successfully.
HKCR\SelectionLinks.SelectionLinksBHO.1 (PUP.FaceThemes) -> Quarantined and deleted successfully.
HKCR\SelectionLinks.SelectionLinksBHO (PUP.FaceThemes) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{300BEC06-B743-4D19-86B9-11DC711D7FFB} (PUP.FaceThemes) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{300BEC06-B743-4D19-86B9-11DC711D7FFB} (PUP.FaceThemes) -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{300BEC06-B743-4D19-86B9-11DC711D7FFB} (PUP.FaceThemes) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{300BEC06-B743-4D19-86B9-11DC711D7FFB} (PUP.FaceThemes) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{300BEC06-B743-4D19-86B9-11DC711D7FFB} (PUP.FaceThemes) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{300BEC06-B743-4D19-86B9-11DC711D7FFB} (PUP.FaceThemes) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Program Files (x86)\OApps\SelectionLinks.dll (PUP.FaceThemes) -> Quarantined and deleted successfully.

(end)

Do you think that was it? And also doesn't the hacker have to have access to my email to change my password?

 

[chilipyo]

Update:
I'm still unable to login to the account after waiting a few days. I don't really want to lose it, considering I have considerable wealth on the account.

What should I do next?