I'm not sure wether I believe it or not. (We all know these videos are normally fake, and in search for attention). However when ever I only see level 80's on one server (no alts), all in great gear I get suspicious.
Also who in their right mind would react like that when all they need to do is open a ticket to regain all the characters?
This is exactly why Blizzard added in the character recovery system. He will most likely miss out on his raid night but have his characters restored if he were to show this video to Blizzard.
Secondly, Louis, you're my hero
Nuff Said