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Account Cleaning

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Kam3h

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I quite recently stumbled upon this:
http://services.runescape.com/m=forum/forums.ws?250,251,395,61725846

It's basically them saying that if you're in a tug of war for account ownership they'll clear someones set of information and allow the account to be the sole ownership of one of the people wanting it.

What I'm asking is, has anyone on Sythe used this, if so could you give me some details on what the process is.

I'm thinking about using it basically because I've purchased an account and while nothing has happened I do believe I have sufficient information and would like to perhaps reset some of the information in my favour.

Anyway, if you've seen it, what are your thoughts and have you used it and is it a good idea? Basically just every question relating to this subject.
 
Im warning you don 't use it. I had a 137 main and used the account trial and had every single possible bit of information for the account and they locked the account because I wasn't the original owner. It's been locked for over 6 months and even with the most crucial correct information I cannot unlock it.


I also had a maxed turmoil pure and had enough info and successfully recovered it before. But the original owner took it back and used the account trial and its locked to him now. Even though I have the info I cannot get it back. They can tell you are not the original owner. Be warned. It is not safe unless you really are the original owner.
 
The thing is it can't just be based off IPs, people move all the time.
 
Yes this will only work if you are legit about all the information you give them and you are actually the original owner. They will heavily check this shit before giving the account to the person that posts on there.
 
Kam3h said:
The thing is it can't just be based off IPs, people move all the time.
Click to expand...

You're stupid if you do it. It's not based off ips only. They check all kinds of different things. Ip changes, email changes, recovery changes, different playing times, how membership has been bought.

They compare it between the orginal owner and the person using it now too see if it matches.

There is more to it, but I know just that much. Also If someone ip changes from japan to united kingdom in one day then it's obvious when they check the I.P. Records.

And, yes. Ip's do change frequently, but that's just a dynamic ip, It still resolves to the same location.


Jagex doesn't lack common sense when doing an account trial. It's obvious if someone has bought an account.
 
I emailed the [email protected] and got the account cleaned....

Dear Parent,

Thank you for your e-mail and please accept my apologies for the late reply. Following your email, the account was reviewed by our specialist account clean team who have removed any information that was not set by the original owner - the person who created the account.

The first thing to do when realising an account has been compromised is to make sure that your computer is secure. Update your anti-virus software and run a complete check on your computer to remove potentially malicious software. For more advice, please see our Security Information FAQ found here.

Your child's next step is to submit a password recovery request found here Simply click on the Help button and select the relevant option. Follow the on-screen instructions and remember that the more details you provide, the easier it is for us to determine whether you are the real account owner. For more information please see the password support section of our homepage.

We process password requests with a high priority and you can be sure that you will receive a response quickly, so it’s not necessary to submit more than one request. You can be certain that we investigate every single account recovery request thoroughly in order to make sure to grant the account only to the rightful owner.

We also strongly recommend that they set some new recovery questions that only they know the answers to by clicking here, and that they associate an email address with their account for extra security.

Kind regards,

Mod Alena
Player Support Representative
Jagex Games Studio
 
Two Factor Authentication User
Discord Verified
Well, One of my old accounts got hacked and it was level 3 with a rare name and is it possible to get it back with this thread?

The guy leveled it so much.... its been over 3 yrs since i lost it
 
I tried testing out this theory, They locked my account and i failed 4 times to unlock it, I wouldn't say go and do it as it didn't work for me.
 
"What we will do:

When we look at accounts posted on here we will always side with the person who we believe is the true account owner – so if you have bought or been given an account by someone else then this isn’t the place to make the account more ‘yours’ by having old information removed, in fact we will probably remove your info instead and make the account more strongly tied to the original account owner. For this reason please be sure that you have a strong claim on any account you post here!

Also we should say that this thread is only a trial for now and may not become permanent, but if it does seem useful we may look to introduce something more permanent soon. "
 
If you didn't create it, don't use the thread; simple enough.

Your account will be locked and all the stuff info you knew about it will be erased from the accounts history.

They even say in the thread "the ‘account clean’ team are experts at spotting things that are not quite right on an account – and have the tools to remove information linked to accounts which has been added by hijackers/sharers."


Also

"so if you have bought or been given an account by someone else then this isn’t the place to make the account more ‘yours’ by having old information removed, in fact we will probably remove your info instead and make the account more strongly tied to the original account owner."

Did you even read it?
 
Yes I did read it, I still made the thread.
 
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