5 Appeals Denied WTH

[Iusedtobegood]

Hey guys renently i got one of my accounts back now im starting on my other one

i put everthing in correct bill payement passwords orignal pass recovs email everything

additinal info i told them everything they need to know


DENIED why is this lol?

this acc was hacked 6 days ago


everything right still cant get it back

 

[lordy boy]

Are you on a different IP than the creation IP? I've had the same happen, you can email Jagex, and it's a longshot, but it's still possible to get it back.

 

[Iusedtobegood]

yea im ona different ip

but ive got EVERYTHING CORRECT is there any hope lol

 

[Coinshare]

If you're within the same town/city as you were when you created the account, I see no reason why it would be denied.
The IP should be similar if the above is true.
Keep trying because it took 3 denied appeals to get one of my accounts back with the SAME info on every appeal.

 

[Iusedtobegood]

you think if i add my house adress and my phone number used to create the membership on surfipin ill have better odds?

 

[Coinshare]

Yeah, add EVERY old membership pin/detail.
Put your city/town in which you created the account in.
Also what does it say when your appeal gets denied?

Add your old IP address if you know it

 

[Iusedtobegood]

IT says not enough information on the account

wonder if i also pout my full adresss of my home lol

 

[Coinshare]

Add every old Password and sets of recovery answers that you have
Old ass bank pin as well

 

[Iusedtobegood]

Coinshare I Put The Rs Bank Pins In And Got Accepted I Love You

 

[Iusedtobegood]

this kiid has someon how hacked my acc back twice though is there a way so he cant get like my password or ip or anything


i think i may have key logger or sutin but he only gets my 1 acc =s im scared of gettin re hacked

 

Start>Run>osk
new pass.

Virus scan!

And he probably has your IP from last IP entry. Try logging in from powerbot or swiftkit until your problem is solved.

 

[Iusedtobegood]

ive never used swiftkit before lol i know this is dumb but is it safe?


and once i get swift kit sohuld i change my rs pass again? just incase

 

[Coinshare]

Yeah it's safe, although I just use the official Runescape Client.

Download Malwarebytes, restart your computer and run it on safe mode then scan everything with that/your virus scanner.

 

[Iusedtobegood]

where and what is malwarebytes olo lol

and yea i use the client on rs aswell

 

[Iusedtobegood]

ive just downlaoded virgin media security as im a virgin customer and that comes with a firewall malware ect and a virus scan


will the virus scan on that do the trick finding malware?

 

[Coinshare]

Google it and download it.

Gets rid of all/most of what your virus scanner doesn't find like keyloggers

 

[Iusedtobegood]

k thanks alot you been a real help coinshare

 

[Iusedtobegood]

im downloading it off techspot.com now the free version ok?

and its a exe file but i presume its safe after u told me to dl it

 

[Coinshare]

Yeah it's the free version.

I got mine from Malwarebytes.org