PurpleGP Bad Trading Practices & Allowing others on my account

Hi,

This is less of a scam report, more of a report of shady trading practices & allowing other people on to my account other than my worker, without my consent.

I posted this on another thread relating to a very similar incident because I thought it was directly relevant. But was advised instead to make a separate report, so I'll put everything here instead.

I ordered a service of 4x 100% Purples from PurpleGP for $300. They completed the first 3 purples, then the they completed a raid that they got a white light but a very low amount of points in the raid compared to other runs (and still used my chins).

They then continued to lie to me about what happened, claiming many different reasons, each of which changed when I proved that couldn't be the case, and changing the lie - including:-

- "Its all RNG btw" (the points are not all RNG, as we later learn)
I told them it clearly isn't RNG and that the account had obviously died and wasted my chins for that run. So they left this lie in the dust and moved to the next one.

- "Ah yes its because we didn't actually do all DPS rooms because its a 42 defence account and we couldn't use longrange"
I explained this was also a clear lie (and an outright one because they're claiming something that objectively didn't happen) because all of the chins got used. So the chins were thrown somewhere, clearly in the room. The worker then had to check if the chins had been used, because it was his partner on the account not him (we'll get more into this shortly).

- "After investigating, they did actually die"
Clearly proving that everything before that point was an outright lie to try and cover up their mistake. In that process, also exposing that people who weren't my assigned worker were let on the account.

The lies are a huge problem, because it shows that they're more than happy to lie to their customers to cover up their mistakes at the expense of the paying client.

The even bigger problem, is the fact that I gave my details to a worker specifically (in a note that was supposedly self destructing after him receiving it). They then took those details, gave it to their partner(s) and let them log on to my account at will.

Image showing him having to check with his partner, who was on the account instead of him, if the chins were gone:



Image showing him admitting that they did in fact die, somehow didn't notice having to re-run back through the entire raid from the start (?) and not mentioning the fact that they'd told me repeated lies before it of things that now clearly were completely fabricated:



GIF collecting his UID:



I originally asked for a 25% refund on the order, to cover the 1/4 of the order not yet completed and would just take my money elsewhere. He said I couldn't have it, then said I agreed to a 50% refund at best - and gave me the ultimatum of letting the worker rectify or taking a 50% reduced refund.

I decided, given the circumstances, it was fair to just let the worker correct it and move on.

I even opened a ticket and asked for my referral cashback for my friend that they had mentioned earlier (who also recently made a report), they gave me the cashback and added it to my wallet, but then I came to my senses and realized that they'd done this once and I couldn't trust them. So I didn't place another order and instead went elsewhere and placed the order there, for the same thing.

I had no intention of making a report on this, because although I knew what they were doing is clearly wrong and against Sythes trading standards, I didn't want the hassle. But once my friend reached out letting me know he'd had a similar problem and they were also refusing to help him with a refund on uncompleted work, I decided its worth the time.

I'm expecting nothing from this - I don't want a payout. I simply want to expose the clearly shady business practices in that server. Their use of other 3rd party workers on accounts that are not authorized. They lied to me, over and over. And if I hadn't pushed, they'd have been happy with me just believing whichever one they told that stuck.

I have access to a full ticket transcript if anybody needs it, I'm sure Purple can give one to you also.

Please reach out with anything you need to help move this along.

 

Also worth mentioning that although the other report didn't have sufficient evidence alone for them letting 3rd parties/other people on customers accounts, it should at least be kept in mind - as this is a repeated clearly a repeated pattern.

Not that I think this report needs the support, because it's there in black and white either way.