Resolved

Scammer's profile link: @Fle7ek
Amount scammed: $35
Discord ID + Unique Discord ID: 128172598075981824
Proof that it's their Discord: It was directly paid to website, no Discord.
Explanation of the trade: I paid thru automated website payment methods (BTC)
How they scammed: i entered his website thru the sythe title, clicked 500 TTL Accounts, paid BTC for 10 accounts, and its 24+ hours now no E-mail with accounts, no respond on his vouch link, no respond on sythe DM, seems like scammed IDK.
Other relevant trade screenshots: Nothing, only the payment screenshot i can send it into a DM via "Report Button" if needed

 

@OSRS Machines Please provide screenshots of you contacting them (IE: Sythe DM/etc)

@Fle7ek Your attention is required here - I've given you a precautionary DNT at this time.

 

Hey, i can't get into my dm with fle7ek as you guys dnt'd him so i can screenshot it, and i also sent him a vouch in his vouches list before i dm him trying to find an answer from him somewhere but nothing at all

 

@Fle7ek Does not appear to be active at this time & also has not accepted my contact via discord - he can explain himself in a dispute/pardon & will remain DNT'd.

I've gone ahead and banned him for 3 months, sorry for your loss.

 

@Fle7ek Has advised via discord that the transaction was voided as you did not pay the full amount requested (he also advised he was on vacation & is still currently on vacation until the 27th)

He advised he manually approved the order, despite being short - were these delivered? @OSRS Machines

 

[Fle7ek]

The transaction was voided automatically because the payment was short, as shown in the image above.

I am currently away on vacation, so I did not see or respond to the report quickly. I understand how the delay caused concern.

I have manually approved the order despite the underpayment. The accounts should be delivered to the email address used at checkout.

 

The transaction was voided automatically because the payment was short, as shown in the image above.

I am currently away on vacation, so I did not see or respond to the report quickly. I understand how the delay caused concern.

I have manually approved the order despite the underpayment. The accounts should be delivered to the email address used at checkout.

Do you have a process to refund when scenarios like the above occur?

 

[Fle7ek]

Do you have a process to refund when scenarios like the above occur?

If an order is voided because of an underpayment, the customer can contact me with the order ID, crypto TXID, or email they used when checking out on SellApp.

They can contact me on Discord, Sythe, or by making a support ticket directly on my SellApp.

From there, I can either refund the amount received or manually approve the order, depending on the situation. In practice, every case like this so far has been manually approved despite small underpayments.

SellApp does not have a feature to automatically refund underpaid orders.
They do however have an "Underpaid percentage" setting, which I have set to 1% to help prevent most small underpayment issues:

When ordering through my automated shop, the payment page also warns buyers to send the exact requested amount and account for network fees.

Below is an example:

 

that doesnt change the fact that i already contacted you thru sythe DM and your vouches ended with no respond until now
Update: he sent me the 10 accounts today thx

 

I'll be lenient on this occasion @Fle7ek but I'd put something in place to alert people that you may be away/vacationing so scenarios like this do not occur and/or have a system in place to refund when you may be away.

Closing as this is now resolved - @Fle7ek provided the accounts despite the undersend on the BTC.