[Resolved]

[Poeltje]

Solved delete please

 

You were banned by OpenBanBot. More info on our website, under the FAQ. Your recent purchases have already been refunded.

 

[Vince12]

Hello.

You were banned due to OpenBanBot (OBB), and as such, were removed from Storm.

I looked at your recent transactions, and given that these were as recent as today and yesterday. I refunded all of these payments in full minus the Stripe fees as a gesture of goodwill; we wouldn't usually do this for banned customers, however, I thought it would be suitable here.

Screenshot

All 3 of these payments were refunded, as well

Refund #1: Screenshot
Screenshot

Refund #2: Screenshot
Screenshot

Refunded too much on the first refund: Screenshot

Refund #3: Screenshot
Screenshot

As far as I'm concerned, all is resolved.

 

[Poeltje]

Correct all the money of stripe seems refunded dont have it yet. Beside that he refuses to refund the gp i used for other payments.

 

[Vince12]

The GP payments you made were for plugins which are now expired. We are not refunding for plugins which have been used in their full capacity and have now expired.

As shown in the screenshots, the refund time for your bank, Bancontact, has a processing time of up to 10 days. We have no control over this, this is down to Stripe and your bank.

 

[Vince12]

Please see the total here for the current active plugins.

Screenshot

As you can see, you were refunded a total of 55 euros, but were only entitled to 52.90. Damn, I guess you owe US gp now?

As such, we won't be considering a refund of GP for previous expired orders. Previous payments can be found here which all show expired.

Screenshot
Screenshot

I would consider this matter resolved for all parties.

 

Closed per request. Thank you both for resolving.

@Poeltje if there are further issues moving forward please feel free to report this post or open a new report.