Hi,
I purchased an account on the 13th March off ArgenGold. The account turned out that they weren’t the Original Owner which in there T&C’s states that they would let me know if they weren’t to which they didn’t. I received the account details and changed the Jagex Account email and password. The one thing I did not do is change the email password. They messaged me a few times asking if everything was OK to which I confirmed everything is OK. However on the Sunday 17th morning I tried logging in to the account and it didn’t work. I messaged them and checked the email to see if anything had been sent which it did. It said that the email has been changed on the jagex account. This was relayed to Argen Gold. To their credit they have tried helping recover the account as the account name has been changed however jagex have basically said they can’t. They have been speaking to me but it has been over 10 days and I’m currently 1.3b down as I don’t have access to the account. The original owner is also speaking to them however he still has access to the original email and it just feels like they are siding with him. They don’t speak the greatest English and I tried dealing with Argen directly to which he said he isn’t making a decision it’s up to one of his workers. I have been asking for daily updates to which I haven’t been receiving. Since then there has also been an email to the original email I got asking to change the email to which as already stated the original owner has access to. I feel like I am not getting anywhere.
I am able to provide screenshots of the conversations if required.
thank you for your time guys.
I purchased an account on the 13th March off ArgenGold. The account turned out that they weren’t the Original Owner which in there T&C’s states that they would let me know if they weren’t to which they didn’t. I received the account details and changed the Jagex Account email and password. The one thing I did not do is change the email password. They messaged me a few times asking if everything was OK to which I confirmed everything is OK. However on the Sunday 17th morning I tried logging in to the account and it didn’t work. I messaged them and checked the email to see if anything had been sent which it did. It said that the email has been changed on the jagex account. This was relayed to Argen Gold. To their credit they have tried helping recover the account as the account name has been changed however jagex have basically said they can’t. They have been speaking to me but it has been over 10 days and I’m currently 1.3b down as I don’t have access to the account. The original owner is also speaking to them however he still has access to the original email and it just feels like they are siding with him. They don’t speak the greatest English and I tried dealing with Argen directly to which he said he isn’t making a decision it’s up to one of his workers. I have been asking for daily updates to which I haven’t been receiving. Since then there has also been an email to the original email I got asking to change the email to which as already stated the original owner has access to. I feel like I am not getting anywhere.
I am able to provide screenshots of the conversations if required.
thank you for your time guys.
