Resolved

Amount that needs to be refunded: $125 USD

Sythe Profile: Squire
UID: 600464879211511820
Proof its there ID: Screen capture - e07b420a64720bdc3bbfd3c42ecce3b5 - Gyazo

I purchased Squires plug ins, for personal/farm use. It does not allow me to import my jagex account to which I'm told its my fault for having a "low IQ". I paid $55 to get "verified" along with $15 to sub for a monthly fee PLUS another $55 to purchase their skilling bundle. All of which is useless to me without the ability to use my Jagex account. I've been asking for 6 days now to resolve the issue all of which leads to no replies, or closed tickets. I stated I'd like a refund at this point in time, his reply being he will only refund me up to $55. The cost of the bundle.

Screenshots of the recent conversation asking for my FULL refund:

His reply was its in his TOS they dont refund the "processing fee" cool. Understandable if the product functioned as its intended but apparently now that I want a refund its user error even tho I've sent all they've asked for.

Screenshot - 0176bfa5d993b9b6aae93208513e69bf - Gyazo
Screenshot - e08fb72a74820b26dcb1787d770af338 - Gyazo
Screenshot - 16ee5d8bf99f872dfa9cddde7c072b1e - Gyazo
Screenshot - d352f3ad35f7f39ada2e7c01f40514e8 - Gyazo
Their TOS does not mention that: Screenshot - 33350bbaa3615ee265625e150ec8f302 - Gyazo
Screenshot - 86f9f39d26d3cd002871ee177bac1d05 - Gyazo

 

[Squire]

Absolutely, I'm here to assist with a refund for any returnable items. Just to remind you, the $55 verification fee, which covers the cost of processing your entry into our exclusive community, isn't refundable. Since you've already joined and accessed our resources, this fee, which ensures you're welcomed and integrated into our community, was part of our initial agreement and clearly communicated from the beginning. Below is the picture for your reference.

With that in mind, you'll be getting back $15 for the client subscription and $55 for the skilling bundle, making it a total refund of $70.

Please private message me your LTC address and I will be happy to process that refund.

 

I'll wait for a MOD to make the choice of if its $70 or the full refund because you can see in our chat you were originally only going to refund $55 now that we are on sythe it turned into $70?

Screenshot - 84b15321e427773897d990c322875621 - Gyazo to which you've already paused my plugins anyways.

 

[Squire]

I'll wait for a MOD to make the choice of if its $70 or the full refund because you can see in our chat you were originally only going to refund $55 now that we are on sythe it turned into $70?

Screenshot - 84b15321e427773897d990c322875621 - Gyazo to which you've already paused my plugins anyways.

I was going to begin with the $55 refund, following the additional $15 refund for your client subscription.

Yes, your subscriptions are paused as you've requested a refund.

 

Its fine you've agreed to $70 thus far, we will wait for a mod. No sense in bickering back and forth or trying to act professional now that theres an audience. Thank you.

 

[Squire]

Its fine you've agreed to $70 thus far, we will wait for a mod. No sense in bickering back and forth or trying to act professional now that theres and audience. Thank you.

My position hasn't changed. I've tried several times to help, but it seems you just wanted to argue, eating into my free time. I even suggested using AnyDesk to check things out on your computer, but you refused.

 

You only suggested using Anydesk AFTER I requested a refund, up until then it was closed tickets and ignored messages. I sent you EVERYTHING you asked for in a timely manner.

 

Real cute having your whole server trash talk me for your shitty customer service, but what would I know I’m just a dumb American according to you. What a clown, run such a great business.

 

[Squire]

Real cute having your whole server trash talk me for your shitty customer service, but what would I know I’m just a dumb American according to you. What a clown, run such a great business.

The fact that you couldn't realize that I was talking about myself sarcastically says a lot about you. I'll be sure to make an announcement in my discord server to make sure no one see's this thread and trash talks you, sorry.. that slipped my mind.

 

Lmao acting like a totally different on sythe vs your discord where you have everyone automatically on your side. Jesus Christ you’re the least professional person I’ve ever met. I could even go as far as asking if you’re even properly storing out “ID verification” photos in a LEGAL manner.

 

[Squire]

Lmao acting like a totally different on sythe vs your discord where you have everyone automatically on your side. Jesus Christ you’re the least professional person I’ve ever met. I could even go as far as asking if you’re even properly storing out “ID verification” photos in a LEGAL manner.

I'm acting differently in my private discord server vs a public discord thread? No way?
We don't store photo ID's, not sure where you got that information from.

 

[Squire]

Refunded the user!

 

Refunded the user!

$70 refund received. I agreed via DM to call it even there since no mods cared to get involved.

Matter resolved.

 

Appears this was resolved per reply above - thanks for resolving.