Resolved

[Kubaslushh]

Scammer's profile link: RuneHall
Amount scammed:
Discord ID + Unique Discord ID: don't know
Proof that it's their Discord:
Explanation of the trade: refunding winning sports bets
How they scammed: refunding winning sports bets
Other relevant trade screenshots: Screenshot - 7d6a8e95fde7522df5c1b6bedaf7d19b - Gyazo

 

@RuneHall

 

[RuneHall]

Hello, this player is blocked for multi-accounting. All bets are refunded. Please read our Sport rules & TOS before creating any reports. Thanks

https://runehall.com/sports

 

Hello, this player is blocked for multi-accounting. All bets are refunded. Please read our Sport rules & TOS before creating any reports. Thanks

https://runehall.com/sports

got proof the user was multi-accounting?

 

[RuneHall]

 

can you explain how your alt-checking system works or provide proof behind it. As this is an essential list of random names to me as it currently stands, you can do so in a hidden post Do not make edit history/private reports , also what is the purpose of withholding a bet if they have multiple accounts?

 

@RuneHall was the sports bet refunded before the sports matches were played or after/during?

 

@RuneHall can you provide a reason for why using multiple accounts is against the rules?

 

@RuneHall, from my understanding of the previous bet slips you provided, it states the time when the bets were placed. Do you have the exact time when the bets were canceled?

 

@RuneHall please don't make deleted posts unless the information that is contained is sensitive, example: how you caught ban evaders,

can you explain why these bets took longer to cancel than other ones? 2 of them took hour cancel other one 2 or 3 mins

 

[RuneHall]

I appreciate the opportunity to clarify the situation regarding the bets. It's important to understand that RuneHall Sports operates as a third-party game, which means our role doesn't extend to grading, refunding, or placing bets—these actions are exclusively managed by the betting provider.

The screenshots I shared are intended to display the timestamps indicating when the provider voided the bets. The discrepancy you noted in the timing reflects the provider's records, not actions taken by RuneHall Sports. We have to respect the autonomy of the provider in applying their rules, which they do at their discretion.

We recognize that this can be confusing, but it's a fundamental part of using our platform that all users must adhere to the rules set out by the provider. As these are the provider's regulations, we cannot overstep and speak on their behalf.

Lastly, regarding the deletion of posts, please be assured that we only remove content when it's necessary to protect sensitive information, such as the methods used to identify ban evaders.

We're here to ensure a fair and enjoyable experience for everyone on our platform, and we hope this explanation helps to shed light on the situation.

 

@RuneHall & @Kubaslushh Are the odds displayed on the right (1.0) the odds at the time of the game?

 

[Kubaslushh]

@RuneHall & @Kubaslushh Are the odds displayed on the right (1.0) the odds at the time of the game?

The 1.00 odds are only displayed to show that the bets were voided

 

The 1.00 odds are only displayed to show that the bets were voided

Do you have proof of the odds before they were "voided"

 

[Kubaslushh]

Do you have proof of the odds before they were "voided"

https://runehall.com/sports?view=sports-bet&id=21604
https://runehall.com/sports?view=sports-bet&id=21606

 

https://runehall.com/sports?view=sports-bet&id=21604
https://runehall.com/sports?view=sports-bet&id=21606

Screen shot please.

 

[Kubaslushh]

Screen shot please.

Screenshot - f1dad7b7ebd83e67af003a21b5fd0e1c - Gyazo
Screenshot - 30fbefbb2b257168e3eea70b169b446a - Gyazo

 

I'm going to summarize this briefly:

Bet #1: Geosan Kolin vs NH Ostrava: This bet was refunded before the game even started, so it is void.

Bet #2 & Bet #3: Both of these bets were accepted at around 13:22 and refunded around 14:21 and both bets were during the game.

Bet #2: Ralpha Brasov vs Targu Jiu-2 (Win with main time): This bet resulted in a win.

Bet #3: Ralpha Brasov vs Targu Jiu-2 (Win with overtime): This bet resulted in a loss.

Link to the video of the match for Bet #2 and Bet #3:

It would be quite unacceptable if they allowed bets to go through without the pending process, which seems to be the case here. It makes it appear as though the bettor is in a bet which they aren't, never mind the fact that it took a long time to cancel the bets. These bets seem to have been locked in, from what I can see, and canceled in an unacceptable amount of time. This leaves the value of what is owed as follows:

Bet #2: 299.4$ * 2.67x = $799.54 - the original bet since it has been refunded, which equals 799.54 - 299.4$ = 500.14.

Bet #3: Bet 3 is relevant since we will uphold a bet that was won. We also have to uphold the bet that was lost. This bet was refunded based on the screenshot above and resulted in a loss of 416.67$. (I am assuming this bet meant win in overtime).

This leaves the final amount owed at 83.47$. @RuneHall, please pay @Kubaslushh the balance that is owed.

if @RuneHall has a pending process which the user on the front-end user side (the bettor) is made aware the bet is pending and not accepted this would change the ruling, if this is the case, please provide proof of it.

 

[RuneHall]

I don't think we should do that, but as a kind gesture and to save time, we refunded him $83.47 (491m) to his account.

 

Thank you for resolving this report.

However, you will be receiving a TWC for canceling the bet in an unacceptable time. I would strongly advise having a system in place that warns users when their bet isn't fully locked in.

You may dispute this TWC within 30 days here.