Link to/reason for TWC/DNT/Ban: chicks bad business practice and holding money
[Resolved]
Link to your vouches: Chicks Vouches [www.chicksgold.com]
Detailed description of the events that took place and why you disagree with the decision:
I understand the reasoning as to why I got a TWC so I'm not going to be disagreeing with it, For the Obadias report he built up a large tab with us as our staff team purchase a lot of gold from him on a daily basis and he wanted to cash it out however there was a misunderstanding/miscommunication between our staff which resulted in him waiting longer than reasonable.
For the report video made a similar situation he waited longer than he should have for the payment resulting in the report being made.
Link to previous disputes: No previous disputes
Anything else you wish to say:
Since these reports occurred I had my team work on and develop a new system to handle larger payments which has just been completed so anyone who runs a tab with us is not dependent on having 1 person handle them and take long to send. That way more of our staff are able to cash out tabs our suppliers have with us. I'm sorry to both Obadias and Video for the delay in payments and will do everything I can to make sure these delays don't occur again. I will be having more staff follow up with payments that they notice are being requested rather than Just the 1 who was previously handling larger pay outs. I want to ensure anyone who works with us or supplies us gold gets the best experience they can out of it and not have any problems conducting business with us. We're also going to be implementing TOS for tabs to make sure they're handled and communicated better between my team and anyone who currently runs them with us to prevent any sort of future problems before they happen. My reputation means a lot to me and i never want to give anyone a negative experience which is why I personally will be monitoring tabs and having another worker keep updates on them to make sure these situations do not happen again.
Thank you for your time
[Resolved]
Link to your vouches: Chicks Vouches [www.chicksgold.com]
Detailed description of the events that took place and why you disagree with the decision:
I understand the reasoning as to why I got a TWC so I'm not going to be disagreeing with it, For the Obadias report he built up a large tab with us as our staff team purchase a lot of gold from him on a daily basis and he wanted to cash it out however there was a misunderstanding/miscommunication between our staff which resulted in him waiting longer than reasonable.
For the report video made a similar situation he waited longer than he should have for the payment resulting in the report being made.
Link to previous disputes: No previous disputes
Anything else you wish to say:
Since these reports occurred I had my team work on and develop a new system to handle larger payments which has just been completed so anyone who runs a tab with us is not dependent on having 1 person handle them and take long to send. That way more of our staff are able to cash out tabs our suppliers have with us. I'm sorry to both Obadias and Video for the delay in payments and will do everything I can to make sure these delays don't occur again. I will be having more staff follow up with payments that they notice are being requested rather than Just the 1 who was previously handling larger pay outs. I want to ensure anyone who works with us or supplies us gold gets the best experience they can out of it and not have any problems conducting business with us. We're also going to be implementing TOS for tabs to make sure they're handled and communicated better between my team and anyone who currently runs them with us to prevent any sort of future problems before they happen. My reputation means a lot to me and i never want to give anyone a negative experience which is why I personally will be monitoring tabs and having another worker keep updates on them to make sure these situations do not happen again.
Thank you for your time
