Hey, as Dario is banned and can't see it, we are going to answer from this account.
First and foremost, thanks for leaking runescape names. We appreciate that.
When you joined, you agreed to our booster(worker)-tos.
1) You have broken tos #13. linked here:
https://i.imgur.com/LRSuTyK.png
You leaked (even though it was just me) multiple details from clients, which is not allowed and i clearly said i do not want the details. (
https://i.imgur.com/aG7eYCI.png)
https://i.imgur.com/pWj8o0n.png (all censored bc of obvious reasons, i can prove to staff, but i would need clients to confirm, as it contains their e-mails and passwords)
2) This is further supported by tos #17:
https://i.imgur.com/TNbdnbo.png
3) We also have tos #12 implemented.
https://i.imgur.com/gZnjTWI.png Deleting a bank pin, even if by mistake because you do not understand what you clicked (which is kind of impossible, as you should know how banks in runescape work) falls under this category. It throws everyone involved in a bad spotlight and is not acceptable as that does not add anything positive to a customer experience and is damaging to the service.
4) We also have a tour guide that mentions following:
https://i.imgur.com/GHvm36K.png which basically sums everything up. We are giving everyone a fair heads up and now it came to the situation, we are warning about.
Some additional information:
There were troubles before and there was an internal voting, he "survived" it as staff voted for him.
https://i.imgur.com/Edlri0j.png
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I believe the client, as i don't see a reason why he would lie to us, as his gain is absolutely nothing.
Personally, i think we are not responsible to give you anything back but due to you having about 15 friends pming me (that i do not care really about) and people (that i care about as they are close friends and helpers in the service) i decided to take a step back and give a partial refund as the amount involved is quite heavy for an individual.
Nevertheless the decision, would be the same for any other accident similar to this despite the amount of gp involved. Customer safety is one of our main concerns and that will never change.
When you take a ticket, you are also responsible for the account's safety, which includes being in full control of the work place (aka computer, as some people have siblings etc that could mess something up) that could potentially do something that you dont notice. We had a worker before, where siblings used to do some afk stuff.
Additionally, it could have been solved fairly quick, by talking to the managing team and it is impossible for you not to notice, as you get a message the next time you type in the bank pin. Not saying anything, does not help in this case.
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If the mods need more information you can pm me via discord: .Niki#0001 (UID: 735972062560124948)
Lastly, i personally think that it might seem to be harsh, but as other service owners can probably agree, we are also always responsible for whatever happens IN FULL for things basically out of our control. (most of the times you do not only lose money and have to pay something extra to get everything sorted, but also lose time/reputation and a lot more) We took a step back, made a partial refund, even though we believe that we do not have to do that as it is covered by TOS and that should be the end of the story.
Anyways, we will wait for staff's decision and you can reach me at any time by the above provided discord profile.
PS: I'd appreciate it, if someone could see if this profile is linked to any other sythe profiles, as i have no idea how to do it and the profile was basically just created for this report and could potentially give more context to the person that made the report.
