Hello,
This is an odd report. Most definitely not in the wrong.
Firstly, here is our TOS, I highlighted the clauses that are relevant for this report. The TOS has not been edited since July 25th 1:01 PM :
Let me create a timeline of the events.
September 27th: Client requests a Barrows Gloves order for 140m. Payment is received. I send the account information to my worker.
October 5th: Client notifies me that the service is rather slow. At the time I was studying for a midterm exam so I was not actively checking progress of our orders, but after realizing that the worker was not working up to the standards of Gold Standard Services, I said ''I'm going to flip out on him'', in which I did. I went off on the worker and told him he would be fired if he did not pick up the pace. Keep in mind he did nearly nothing (7 quest points, some skills) at the time. He gave me multiple reasons, such that he was playing on multiple accounts and he had a lot of technical issues. However, I worked hard at resolving it and switched the worker and put it in our ''priority queue''. Also, my co-owner puts a bond out of his own pocket on the account.
October 6th: The worker makes incredible progress. He increases the total level significantly (~400 total level) and 33 quest points. I also offer my apologies and I offer 10% off the client's next order. The client says the progress is ''a huge difference'' and he ''appreciates the fast correction!''. He even wants to use the 10% discount on another service (construction).
October 8th: I give another update just two days later. This time it's 500 TTL and 53 fishing which takes some time. The client says ''looking good, thanks for making it a priority!''.
October 10th: Another update, this time it's 64 quest points and nearly 600 TTL, as you can see from the stats, the worker is clearly focusing on the skilling for the barrows gloves.
October 12th: Another update, 626 total level and 84 quest points. The client says ''Thank for the update! Looking good.'' He is clearly showing that he is satisfied with the work.
October 16th: He asks for an update at 10 AM, I do research and I'm already at working at that time, I do not answer as I do not see the message. I also have a midterm on Saturday October 17th. My co-owner, Jesse, tells him that, as per our TOS, we do not refund orders once they have been started. He says that it's 2 weeks behind the quoted timeframe, but as shown previously from October 5th to October 12th, we have already resolved that issue and offered him a 10% discount on a future service, in which he was satisfied and happy with. We were on progress to finish the account until he suddenly logged in to check the progress (once again, against our TOS) and changed the password abruptly (once again, against our TOS). Our worker instantly asked for the new password on October 16th. Here, Jesse asks for his ''user'' again, I interpreted this as wanting the password.
October 18th: Today, after my midterm yesterday, I respond to all the tickets in Discord. He violated the T.O.S twice (logging in the account during service and changing the password abruptly during service). I was more than willing to offer to complete the service and still am (obviously, he changed the password mid-service and it was going on pace to be completed and it was in the priority queue.) It seems like the client found extra time that he didn't expect to have and is now bored at home and wants the cash back to just do the service himself. However, as stated by our T.O.S, time estimates are only time estimates, we fixed the worker, the work was on track, he logged into the account (violating TOS) and changed the password (violating TOS). This does not entitle him to a refund unfortunately, we already paid the worker for the job. Another thing I did not mention, he did not attempt to contact me after this message, he simply got these guys to make a report. Which... makes no sense.
Also... I'm pretty sure it's against Sythe rules to create a report for somebody else. Let
@B1z make the report?
Quite a weak, baseless report.
Looking forward to the Mod's input.
