Account Recovery

[Guest2468]

my old phone had my auth but I bought a new phone so everything was reset my sythe account is Acer

 

Hey Acer,

First off, if you saved it, enter your long 2FA backup code that you were prompted to keep when setting up 2FA where you would normally enter your short codes.

When requesting a 2FA removal, please note the administrative team needs proof of two or more of the following things:

• Post from a home IP
• Recovery phone number*
• Current email address
• Skype/Discord used in the past or present**
• If you have donated directly through PayPal;
  • Transaction date and amount
  • PayPal email

NOTES:
*Registering 2FA to your account does not automatically add your number as a recovery phone number, you would have needed to add this manually in your Account Settings.

**Third party account access (such as email and Skype/Discord) are not substantial verification methods - the whole point of registering 2FA to your account is to have EXTRA security past regular recovery methods.

Failure to provide aforementioned details when requesting 2FA removal may result in a delay.

If you cannot provide what is required, then you MUST prove without a reasonable doubt that you are the true owner of your account. If you are unable to do this, your 2FA will NOT be removed.

 

[Guest 1800]

My Sythe account is Acer, but my old phone had my auth on it but i bought a new phone and i forgot to transfer my auth before i erased everything so i dont know my sythe anymore

my Current email is ---> [redacted]

my recovery phone number ---> [redacted]

https://i.gyazo.com/6b1f2d075c06c0288242e21b2103d8e1.png

 

Can you please provide the correct registered email? Hint: n******m***@g****.com

Your account does not have a recovery number attached so I will need at least one more information from you prior to removing the 2FA.

Please provide the following:

• Donation date/proof:
• If your registered email contains your real name, please provide proof of this in the form of an ID:

 

[Guest 18000]

My Sythe account is Acer, but my old phone had my auth on it but i bought a new phone and i forgot to transfer my auth before i erased everything so i dont know my sythe anymore

my Current email is ---> [redacted] for sythe

[redacted]


thats me getting my donator rank on sythe off [redacted]

[redacted]

 

I've disabled 2fa on your account. Be sure to re-enable 2fa on your account and keep the long code somewhere safe in case you find yourself locked out again - you can use this code once as a 2fa code entry so that you can log in and manually disable it yourself.