[Resolved]

da1bomb15 · Nov 29, 2017

######################
Dispute Date: Nov 10th 2017
Method of Contact Used: PlayerAuctions.com
PlayerAuctions

Sythe username of the person you're accusing: PlayAuctions

Other information:

DISPUTE Information
######################
What is the dispute about? 400k Wow Gold for $36.20. Seller fails to deliver, playerauctions refuses to refund.
Link of transaction thread:
Playerauctions Issues Resolution Thread
Approximate value of property: $36.20

Was a middleman used? kinda
If yes, who? Playerauctions.com acted as middleman
Provide information about the dispute and what lead to it:
Other details / notes:

Quick OverView
I bought two orders of 400k, wow gold from a top rated seller on PlayerAuctions.

The Seller uses third parties to deliver gold.
1st. there are two identical orders of 400k gold, bought for the same amount within a hour of each other from the same seller.
2nd. The seller marked the order delivered prior to even meeting ingame for delivery of the first order.
3rd. The seller attempted to scam me on delivery of the first order(See 3rd screenshot) by only trading me a 380k of the 400k and asking for it back.
4th. I never received the remaining amount of the first order because the seller was talking ingame and got me flagged with blizzard. ( pm for email due to PII)
5th. I asked the seller to cancel my second order due to the issues I had with my first order.
6th. The seller refused to cancel my second order (assume it's since he marked it delivered since he was late on delivery.)
7th. The seller offers to buy an auction item to complete the trade. ( I decline and again ask to cancel order)
8th. The seller claims to have delivered the items at 8:47pm and using fake accounts to create screenshots:
9th. I state these issues in my dispute and clearly point out the seller is lying.
10th (playerauctions) require that I submit screenshot proof that the trade did not happen. (PM Email stating this: note PII)

I told playerauctions I can not give you screenshots of something that did not happen. But I did state the clear discrepancies of the sellers lies , messages and the fake screenshots. PlayerAuctions refused to refund my 2nd order of $36.20. I opened a dispute with paypal and was suspend from playerauctions.com I no longer have access to my acccount or messages or dispute information. (PM for email from playerauctions in regard to this.)

Playerauctions refuses to read messages between the seller and I. The Seller admits the gold was not delivered and refuses to cancel order. ( I do not have screenshots due to being suspend by playerauctions but I do have emails between playerauctions and myself and playerauctions ignoring the fact)

PlayerAuctions refuses to refund me and suspends my account for opening a dispute with paypal.( I do have emails supporting this)

Playerauctions then claims physical delivery occurred but doesn't provide any evidence or tracking and i lose my second dispute with paypal. (I do have a paypal email supporting this. PM for the email due to PII)

The Seller used the following 2 secreenshots as evidence. Note the times of the messages , the delivery times and the types of characters, race, misspelling of my characters name, note the difference between my character as a night elf druid and the impostor who is a dwarf priest

Here is evidence that the screenshot was indeed photoshopped

Seller provided as evidence
Code:
FotoForensics - Analysis

What a real trade with my account looks like
Code:
FotoForensics - Analysis
obvious?

note The seller also attempted to scam me by trading me the wrong amount for my first order and then asking for it back. He also threatened to DOS me and get my account flagged.

Playerauctions maintains

Hi i3ond,

Thank you for reaching out to PlayerAuctions!

Upon checking the order ID you've provided, it appears that the dispute case was closed and was decided in favor of the seller. This was due to the lack of verification and evidence provided during our investigation.

We understand that this may not be the response you were hoping for. This was a tough decision for us but the dispute process are in place in order to protect you, the buyer and PlayerAuctions through fair, reasonable and time bound system.

We appreciate your patience and understanding during this case, and hope that you have a smoother transaction in the future.

Sincerely,

Yvette
Click to expand...

PM for this and other emails between playerauctions, paypal and myself.

Summary: The website fails to refund in cases of a scam. The website will deny a buyers dispute if the buyer fails to provide screenshot evidence proving that a trade has not taken place, even though the website does not state such a policy. The website in many cases refuses to refund buyers and sellers even in cases where evidence is provided. The website also refuses to re-investigate any disputes and considers all disputes final and will suspend any account attempting a paypal, chargeback or legal dispute with the company. PlayerAuctions actively tries to sell products on Sythe using threads for giveaways and contests to promote the site.

What if the seller doesn’t deliver?
PlayerAuctions guarantees that the seller will deliver your order, or your money back. The overwhelming majority of transactions through our site occur successfully. As for the very exceptional cases, you can rest assured that they have been carefully considered by our systems and processes, and we are well prepared to handle them in the rare event that they do occur.
Click to expand...

It also says

y: PlayerAuctions is quite simply the most secure place to buy and sell MMO game assets. Through PlayerGuardian, you are 100% guaranteed full and as-described delivery, or your money back.
Click to expand...

source
Code:
https://www.playerauctions.com/wow-gold/

video · Nov 30, 2017

Much better thank you, I will look at this later today

da1bomb15 · Nov 30, 2017

The seller is https://www.playerauctions.com/offer/myofferlist/?username=makesecond

If you look at an archive of the following page, you will sell playerauctions has been removing negative feedback from the seller. Last time i looked i saw 4-5 negatives on the first page over thanksgiving. The seller also seems to either stop selling or maybe been suspend? Regardless playerauctions has made no attempt to refund me and refuse to do so saying that all disputes are final.

https://www.playerauctions.com/offer/myfeedbacklist/?username=makesecond&page=1#offers

video · Nov 30, 2017

@PlayerAuctions it's very clear that the buyer here (da1bomb15) was scammed by the seller. Your system seems to have accidentally ruled against him. I'll give you an opportunity to resolve this by refunding him per your site's guarantee

PlayerAuctions · Nov 30, 2017

Hello again, @da1bomb15.

Sorry for the lack of responses since yesterday. We have reopened this case last November 29 and I have already made a request to have this refunded, as well as have your account reinstated. I haven't responded to your public post in the PA help thread as well as to your posts in EpicNPC but @video has tagged me here (thanks a lot for that) so I wanted to post about this for now. I will post a full update once there is word from the upper management regarding the approval.

I'm really sorry for the inconvenience. I will make my full comment once I am able to secure a proper and full resolution for this case.

PlayerAuctions · Dec 1, 2017

Hi again, @da1bomb15.

We're happy to report that we have made the refund to your payment option. I will PM you the transaction ID for your reference. Please note that there is a value of 2.30 omitted from the refund; The reason for this is because this amount was already refunded to you before. I will send you a screenshot about it --- In case there is a mistake, please let me know.

We have also reinstated your account at PlayerAuctions, and you may freely use it again. I'd like to sincerely apologize for the inconvenience you had to go through. I will send a more personal statement through PM.

I'd like to thank @video/Sythe for pointing us in the right direction with this case. We appreciate your help and support.

da1bomb15 · Dec 1, 2017

I am un-suspended although, you still owe me $3.89

PlayerAuctions, you owed me $36.20 for failure of delivery of my second order . You refunded me $32.31 on the transaction that was my first order. You probably are unable to refund my second order through paypal because of the paypal dispute that you won because you provided proof of delivery to paypal see email qoute

There are two orders, the first order I was refunded $3.89 USD by the Seller (makesecond) for failure to deliver the last 20k of my first 400k order.

The second order for 400k was not delivered at all and is where this dispute arises from.

My questions are this:

Why do you allow the seller to continue selling on your site if your aware the seller is highly likely to scam?

Code:

https://www.playerauctions.com/offer/myofferlist/?username=makesecond&categoryid=10&page=2#offers

Why do you claim to offer buyers guarantee and then make it impossible for the buyer to claim that guarantee?

Why do you remove negative reviews from sellers who are scamming? (Makesecond)

Why do you allow sellers to continue to use third parties that are clearly using cracked or hacked accounts to sell stolen virtual goods?

Why doesn't your employees properly follow your own procedures when review disputes without bias towards sellers?

Code:

https://support.playerauctions.com/hc/en-us/articles/115009859208-What-if-I-didn-t-receive-delivery-but-the-seller-claims-otherwise-

https://support.playerauctions.com/hc/en-us/articles/115009859088-How-am-I-protected-in-the-event-my-purchased-game-account-becomes-disabled-

https://support.playerauctions.com/hc/en-us/articles/115009859188-What-if-the-seller-doesn-t-deliver-at-all-

What about the 400-500 other people who have had this same issue with you in the past year and have not been refunded?

Code:

https://www.complaintsboard.com/complaints/player-auctions-c316531.html 
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  https://www.trustpilot.com/reviews/58d5522428cc090b201a3118 


  https://www.trustpilot.com/reviews/58c69c24ed30e30a4c7e10e9 


  https://www.trustpilot.com/reviews/58b50a9267bb400afc452703 


  https://www.trustpilot.com/reviews/58b0b5a94ae6fd008c53e0f2 


  https://www.trustpilot.com/reviews/58926f68724df604f4bcbb6f 


  https://www.trustpilot.com/reviews/588f812a0d73d209a076fc36 


  https://www.trustpilot.com/reviews/587d10c58a103103cc1ba465 


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video · Dec 2, 2017

@PlayerAuctions please find some way to credit da1bomb15 $3.89

PlayerAuctions · Dec 3, 2017

@da1bomb15 and @video:
Terribly sorry about this; I got the value of $3.89 mixed up with this current order. I have now processed the additional refund, and I've sent you a PM about it.

I will address your questions in our Help thread so others can read my responses, since this thread might get closed soon.

video · Dec 3, 2017

Resolved

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[Resolved]

da1bomb15 Forum Addict

video Add video#0001 to sell gold or bitcoin many methods

da1bomb15 Forum Addict

video Add video#0001 to sell gold or bitcoin many methods

PlayerAuctions Guru

PlayerAuctions Guru

da1bomb15 Forum Addict

video Add video#0001 to sell gold or bitcoin many methods

PlayerAuctions Guru

video Add video#0001 to sell gold or bitcoin many methods

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[Resolved]

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da1bomb15 Forum Addict

video Add video#0001 to sell gold or bitcoin many methods

da1bomb15 Forum Addict

video Add video#0001 to sell gold or bitcoin many methods

PlayerAuctions Guru

PlayerAuctions Guru

da1bomb15 Forum Addict

video Add video#0001 to sell gold or bitcoin many methods

PlayerAuctions Guru

video Add video#0001 to sell gold or bitcoin many methods