Reported Post by Se Rogue

Se Rogue · Nov 28, 2015

Se Rogue has reported a post.

Reason:

It doesn't seem like there's much use for this thread anymore. even though he is having a negative experience, OP has been put in contact with the correct people
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Post: Playerauctions haven't paid me.
Forum: Help & Requests
Assigned Moderators: SellerMan, Ghast

Posted by: HamzaAbbasi
Original Content:

Hi, I just wanted advice on what to do.
The story so far goes as follows:
I sold a CSGO item for $400 on PA, I then realized my Paypal was an old one I had shutdown and asked compliance2 to transfer my new one. Now I'm no Playerauctions admin but I know that changing a simple email doesn't take 2 weeks. I then contacted customer service, they told me to message mediation and I did so. Then that took days on its own, they reply after 3 days and failed to reply to my latest email which is the funniest thing.

What I don't understand is why they told me to provide proof of delivery etc. when the buyer confirmed it and its clearly gone through lmao.

Here's the recent transcript of a chat I just had, I emailed mediation again and no reply. I need my money by the 26th and made that clear but no fucks were given, I admit I began to lose my cool part way through but who wouldn't?

03:26 Your Question: I need my disbursement asap.
03:26 Please wait and one of our operators will be with you shortly.
03:27 You are now chatting with Godfrey CS (Customer Support Officer) - Customer Support
03:27 Godfrey CS: Hello there! How may I be of assistance today?
03:27 Hamza Abbasi: Hi I've been waiting 13 days for my disbursement
03:27 Hamza Abbasi: when will I be paid?
03:27 Hamza Abbasi: I need my money this week urgently
03:27 Hamza Abbasi: I dont want to have to wait till after the weekend again, I need this money URGENTLY
03:28 Hamza Abbasi: I dont even know why its been this long
03:28 Hamza Abbasi: I've bought on PA for years so why does it take 2 weeks to receive money when I sell something?
03:28 Godfrey CS: One moment please while I check the details for you.
03:28 Hamza Abbasi: Thank you
03:34 Hamza Abbasi: Hello?
03:35 Godfrey CS: Thank you for waiting.

03:35 Godfrey CS: Upon checking, our relevant team is currently processing your disbursement
03:36 Hamza Abbasi: I've been receiving the same response for two weeks
03:36 Godfrey CS: However, I have already notified them as well to prioritize and expedite your disbursement
03:36 Hamza Abbasi: they've only been processing it for two weeks?
03:36 Hamza Abbasi: How long will it take?
03:36 Hamza Abbasi: I need the money on or before the 26th
03:37 Godfrey CS: Kindly, wait further while our relevant team process your disbursement Hamza
03:37 Godfrey CS: Within 2-2 business days to process
03:37 Hamza Abbasi: I've waited 2 weeks, no one else has to go through this, I have two other items on sale worth more than this disbursement, whats to say if they sell I'll even get paid for them?
03:37 Hamza Abbasi: So it should be in my paypal on the 26th?
03:38 Godfrey CS: Possible
03:39 Hamza Abbasi:
What do you mean possibly? Paypal doesn't take 2 weeks to send a payment it happens within a day or two.
03:39 Hamza Abbasi: Can I ask why It's taken so long and an actual date of when I'll have it?
03:39 Hamza Abbasi: I need my money on the 26th of this month
03:44 Godfrey CS: Your disbursement was held also, due to your mediation case
03:45 Hamza Abbasi: My mediation case was never solved or replied, there was no real reason for the mediation case, all I asked was for compliance to change my disbursement email and they failed to respond. I was then told to email mediation who came up with another reason thinking I had not even delivered my item and asking me to confirm delivery through proof. If I have sold it and its marked sold on your databases and clearly visible on my profile through the positive feedback I received why is it that I haven't received my money yet?
03:46 Godfrey CS: I see
03:46 Godfrey CS: You need to send an email at [email protected]
03:46 Godfrey CS: To address your case first
03:47 Godfrey CS: Our relevant team cannot process your disbursement yet
03:47 Hamza Abbasi: What the hell why not?? you just said I would get it in 2 days??????
03:47 Godfrey CS: Until your case is closed
03:47 Hamza Abbasi: I NEED my money by the 26th
03:47 Hamza Abbasi: and its been 2 weeks, what kind of customer service is this?
03:47 Hamza Abbasi: If i email them again, I'll have to go through the same process
03:48 Hamza Abbasi: and it'll take another 2 weeks.
03:48 Hamza Abbasi: I don't have that kind of time
03:48 Godfrey CS: Unfortunately, you still have an active case
03:48 Hamza Abbasi: case for what?
03:48 Hamza Abbasi: I made the delivery, the buyer confirmed it
03:48 Hamza Abbasi: so why is there a problem?
03:48 Hamza Abbasi: this is absurd
03:48 Hamza Abbasi: I can't message the buyer and ask them to give me my item back till I get paid because thats not how this works
03:49 Hamza Abbasi: I followed through
03:49 Hamza Abbasi: now I'm not being paid
03:49 Godfrey CS: You need to send an email to our relevant team about that to address your case
03:49 Hamza Abbasi: WHAT case?
03:49 Hamza Abbasi: ALL I WANT is to get paid
03:49 Godfrey CS: Since they are the one will handle your case not us
03:49 Hamza Abbasi: thats it.
03:49 Hamza Abbasi: Like I'm asking you, what damn case?
03:49 Hamza Abbasi: All they asked me was, to confirm delivery
03:49 Hamza Abbasi: when I did, they never replied
03:49 Hamza Abbasi: its been days!
03:50 Godfrey CS: Your mediation case
03:50 Godfrey CS: Are you aware that you have a case on that order ID?
03:50 Hamza Abbasi: What the hell is this? I used this website for years and got to know it well and then this happens.
03:50 Godfrey CS: I see
03:50 Hamza Abbasi: A case for what?
03:50 Godfrey CS: I have already notified them as well about your case
03:50 Hamza Abbasi: that I haven't delivered the item?
03:50 Hamza Abbasi: So why is that the buyer confirmed full delivery?
03:51 Godfrey CS: Please do wait further for our relevant team
03:51 Godfrey CS: As I said
03:51 Hamza Abbasi: They got the item and I provided proof of it.
03:51 Godfrey CS: Your 'Mediation Case'
03:51 Hamza Abbasi: Mediation Case for WHAT?????????
03:51 Hamza Abbasi: You're not helping me here
03:51 Godfrey CS: I suggest that you email our relevant team
03:51 Godfrey CS: To address your case
03:51 Hamza Abbasi: I've been waiting for 2 weeks to get paid my $359.05
03:51 Hamza Abbasi: I have already emailed them! THEY HAVE NOT REPLIED
03:52 Hamza Abbasi: Stop giving me the same response because you know it wont help. I don't know if you even plan to pay me because I don't even know why there is a case
03:52 Hamza Abbasi: all I asked for was to have my payment sent to my new paypal
03:52 Hamza Abbasi: so why does that cause a 2 week delay?
03:52 Hamza Abbasi: Why do they think I havent delivered it?
03:52 Hamza Abbasi: The buyer already confirmed delivery and I provided proof.
03:52 Godfrey CS: Mediation case for this order ID '1891587',
03:53 Godfrey CS: I keep on giving you same an swer because you keep giving me same questions
03:53 Godfrey CS: *answer
03:53 Hamza Abbasi: Yes but you yourself said I would be paid in 2 days
03:54 Hamza Abbasi: you yourself said that "However, I have already notified them as well to prioritize and expedite your disbursement"
03:54 Godfrey CS: Unfortunately, no
03:54 Godfrey CS: As I said
03:54 Hamza Abbasi: So why do you keep changing what you're saying?
03:54 Godfrey CS: Since you have an active case at mediation
03:55 Godfrey CS: Your disbursement cannot be process until it is avtive
03:55 Hamza Abbasi: Listen to me Godfrey, If I email Mediation again to ask them what my case is even about then that alone will take two days, I NEED MY MONEY BY THE 26TH! ITS BEEN 2 WEEKS!
03:55 Hamza Abbasi: Why did you lie to me then?
03:55 Godfrey CS: Keep changing what i'am saying?
03:55 Hamza Abbasi: "However, I have already notified them as well to prioritize and expedite your disbursement" - These are your own words
03:55 Godfrey CS: Can you please be more specific?
03:55 Godfrey CS: Yes, I did
03:55 Hamza Abbasi: You said I would receive my money in 2 days
03:55 Hamza Abbasi: now you are saying I wont till I solve this case that I don't even receive a reply for
03:56 Hamza Abbasi: so what do you really want to say?
03:56 Hamza Abbasi: I wont get my money no matter what I try?
03:56 Godfrey CS: As I said again..
03:56 Godfrey CS: Since you have an active case at mediation
03:56 Godfrey CS: Your disbursement cannot be process until it is active
03:56 Hamza Abbasi: I've been having this same conversation with probably your whole customer service team and none of them have helped me at all
03:56 Hamza Abbasi: FOR 2 WEEKS NOW.
03:57 Godfrey CS: Yes, as I said multiple times now
03:57 Godfrey CS: Since you have an active case at mediation
03:57 Godfrey CS: Your disbursement cannot be process until it is active
03:58 Hamza Abbasi: This is absolutely stupid, I've been using this website for years, I've never had a problem once, and now theres an imaginary case for an item I've already delivered.
03:58 Hamza Abbasi: Seems I need to remove my for sale offers as I'll never get paid for what i sell rofl
03:58 Hamza Abbasi: Your company has practically robbed me you understand right
03:58 Godfrey CS: Are you still there?
03:58 Hamza Abbasi: Im right here
03:58 Hamza Abbasi: Please dont act like I've left
03:58 Godfrey CS: Defintely, no
03:59 Hamza Abbasi: I've been waiting a WEEK for a response from mediation
03:59 Hamza Abbasi: WHY IS THERE A CASE STILL OPEN if I sent them a response a week ago?
03:59 Godfrey CS: All you just need to do is to cooperate to our relevant team to address your issue
03:59 Hamza Abbasi: I HAVE ALREADY COOPERATED
03:59 Hamza Abbasi: YOU DONT UNDERSTAND
03:59 Hamza Abbasi: I sent them the email reply
03:59 Hamza Abbasi: as soon as they sent it to me
03:59 Godfrey CS: You have sent an email
03:59 Hamza Abbasi: And they havent replied for OVER A WEEK.
03:59 Hamza Abbasi: so they are the ones
03:59 Godfrey CS: But that will not automatically will close your case
03:59 Hamza Abbasi: who are not cooperating
04:00 Hamza Abbasi: Well why do they not reply?
04:00 Hamza Abbasi: Why is there even a case to which I have no knowledge of?
04:00 Hamza Abbasi: Want to know why?
04:00 Hamza Abbasi: Because they dont reply.

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Superfluous · Nov 29, 2015

thanks

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