Donations...

[Justin Drew Bieber]

Hi there, just a note that I'm sure you're all aware. The current donation system is a little lackluster. I donated about a 1 and a half to 2 weeks ago and there's still nothing done because the donation system has a bug that needs to be fixed? I feel like we should have a better system to promote donations and encourage people to donate because it's simple and easy, rather than making them wait until things get fixed. It might just be me but those are just my thoughts.
Thanks!

 

[S]

Only Matthew can help, and sadly he isn't as active at current. Hopefully the issue is sorted out soon. I agree with you however.

 

We have to wait for Matthew, who comes on once or twice every week to address donation concerns and update pending requests. He is the only person here who is capable of doing this. I'm almost certain he will handle this today or tomorrow, if his patterned schedule isn't wrong.

 

[Moes]

Agreed. I've made a suggestion a few weeks ago about a new head of donations as you can see here:

http://www.sythe.org/suggestions/1734600-new-head-donations.html

Richard didn't respond yet and admins don't think it will ever happen.

 

We're aware of the issue, don't worry. Thanks for your feedback.

 

I'll get it sorted

 

[funbox]

I donated a few days ago and it instantly got passed through and gave me my rank.

 

To quote the user center:

Disclaimer - PayPal donations are an automated process! We have done our best to write reliable scripts which can handle a variety of situations but there is always a chance for an error to occur. If you do not receive credit for your donation right away, please be patient! If an error occurs, the PayPal script will alert someone and we will sort out your donation as soon as possible.

I don't have any alerts for your transaction so that means PayPal didn't send it to us properly. Please PM me your transaction ID and I'll sort it out for you.

 

[Moes]

To quote the user center:



I don't have any alerts for your transaction so that means PayPal didn't send it to us properly. Please PM me your transaction ID and I'll sort it out for you.

Read all my pm's please. I took his donation

 

Have someone else replace Matthew, or share the burden. You can add users without the ability to send money on business paypals, etc.


Matthew is too slow or too busy.

 

[Hailey]

They can't just replace Matthew. They would have to allow someone into the servers. Is there someone you trust enough to do that?