Reported Post by Snowbear

Snowbear · Jun 26, 2014

Snowbear has reported a post.

Reason:

Lock, do not delete. Thanks.
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Post: VERY disappointed in PlayerAuctions
Forum: Market Discussion
Assigned Moderators: zuzel111, ZippyGFX, leanbean901, Cas_M

Posted by: Snowbear
Original Content:

Also: The Playerauctions representative has been online. I PM'd him the date this thread was created, 6-19-14. As you can see, he was last online yesterday, 6/23. No response. PM'd him again today, 6/24.

Making this public for all of Sythe to see. Have PM'd the link to this thread to the PA representative ( http://www.sythe.org/members/326450-playerauctions.html ) on Sythe. I've been waiting for my money for over a week and it's been in the "processing" stage for over 16 hours. I was never even notified that there was a reason for this and it seems Playerauctions failed to inspect the account. Very disappointed.

tldr(synopsis): I have had my payment held for a ridiculous amount of time because the buyer reported JAG was set on a League of Legends account (for those of you that may not know, this is a ridiculous, stupid assertion. League of Legends is not affiliated with Jagex in any way). I received and forwarded a PM from the buyer saying he reported no problem. PA is just sending me in circles.

UPDATE: Still no word from the Sythe PA person. Contacted live chat again...
(started out about caring to block buyer name but it's public information and just a playerauctions handle)

UPDATE 6/24: 3 days later even after sending a screenshot of a PM from the buyer (although the issue was a claim that JAG was sent on a league account) Playerauctions has stopped replying to my e-mails (35 hours since the last response). I still haven't been paid.

Update: 6/25
Have finally gotten a response. They said they decided in my favor. Unfortunately, they reset the disbursement time. I am scheduled to be paid in 3 days. (For the record, they offered no apologies or reimbursement of any kind of this ridiculous situation and time wasted)

Update: 6/26
The playerauctions representative from Sythe finally viewed the thread. Please see the quotes below

PlayerAuctions said: ↑

Guys,

I am very sorry for the delay. I have not been around month due to the e3 expo in Los Angeles amongst a lot of other things (VR is going to be huge in gaming moving forward, just so you guys know).

On a positive note, during my time "MIA", it was actually our new Member Care manager who stumbled upon this thread and alerted me to it and took remedy to close the order.

This is 100% human error on our part, and I apologize. Our CS Manager reviewed all the chat logs and found that this occurred due to a simple typographical error. There was indeed a buyer issue reported, however this was for order # 1245505.

The agent handling the buyer issue, put a hold on order #1245050 (snow_bear's order).

Snow_bear, I will be waiving the commission fees for this order, and I will send our finance department instructions to expedite disbursement for you (it is scheduled for tomorrow) as soon as they get in the office in a few hours. I'll also reach out directly to give you a few more details on the mishap in about 10 minutes.

Until we are able to afford Cylons to handle all order processes, there will indeed be human errors made from time to time, so I apologize for this guys. The agent in question who made the mistake, is undergoing individual "training" due to this fatal error.

Thanks,
Jake
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Snowbear said: ↑

These things do happen. I can understand that. My issue with this is the sheer amount of time it took to realize a typographical error. Not only that, but why was a human being not able to realize that Jagex and League of Legends are not related and immediately made the correct decision.

That being said, I have received your e-mail and appreciate the act of goodwill. As such, I think it is important for other users to see this thread just so they know what may happen to them. However, it has been updated to include your response. I don't intend to slander Playerauctions, thus it is only fair the thread display both sides as well as the resolution to the issue. I will no longer bump the thread -- if it dies out, it dies out.

Once again, I appreciate the gesture of goodwill and, personally, I will continue to use playerauctions. I had heard that contacting you was the best way to expedite things and, in the end, you did just that. It was simply bad timing. Thank you for resolving this mishap.
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As I said, I will no longer bump this thread with the intention of exposure. Mistakes happen, at the end of the day it's not THAT big of a deal. Personally, I could have used the money for some things a few days ago but it's not as if I've never made a mistake. Like I said, I plan to continue to use Playerauctions.

As for what Jake extended to me, all I'll say is that it was a fair, monetary-based gesture to make up for the time lost. I'm satisfied with the resolution. The livechat support is, honestly, next to worthless. All you'll get is a "forwarded to <place higher department here>" and then that response could take over 24 hours. However, Jake knows what he is doing. Thanks Jake.

I'll continue to answer questions should anyone have them via private message.

Edit: I've requested this thread be locked.

Click to expand...

S · Jun 26, 2014

Done, thanks bud.

If you've got any feedback for me, feel free to let me know:

http://www.sythe.org/individual-staff-feedback/1720206-sellermans-feedback.html

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