wOOHOO!!!

Sieu Phan · Mar 30, 2012

Thanks for getting back in touch with us.

I can see that this conversation has been going on for a long time and I can understand that this must be very frustrating for you. I would first like to apologise for this, as we never want it to be difficult for one of our players to get back into game. The reason that it has taken so long is that your account looks to have been quite insecure in the past and we want to be 100% certain that we are returning it to the correct person.

I have just been doing some serious investigation and have come to the conclusion that this account belongs to you. I have therefore placed a comment on the account that notifies the other moderators of this fact and I would like to ask you to please try our account appeal system again.

You should find that you are a lot more successful with your next appeal.

Just make sure that you include all the information you included last time and make sure you use the same computer.

Please get back to us and let us know how you get on.

sm321 · Mar 30, 2012

Congratulations

I've tried to recover my old main which I don't know the password on, and have never had any luck.

Sieu Phan · Mar 30, 2012

they talked me through it.. you have to provide hella detail through emails to prove its yours.

runtkirk3 · Mar 30, 2012

Lucky :/
Ive tried to recover accounts I had in the past so many times and even when I put in all the correct recovery answers, creation date, and I made the appeals on the same computer at the same place I made the accounts they still denide it

..

delaynomore · Mar 30, 2012

GratZ! So lucky. Have fun with it!

Sieu Phan · Mar 30, 2012

runtkirk3 said:
Lucky :/
Ive tried to recover accounts I had in the past so many times and even when I put in all the correct recovery answers, creation date, and I made the appeals on the same computer at the same place I made the accounts they still denide it ..

you have to make a thread on forums... escalate it to email, where theres a mod that will go one on one with you and ask for certain information to proove its yours

Jack · Mar 30, 2012

Did you go through the process and have actually recovered it now?

Sieu Phan · Mar 30, 2012

yes, i had a key logger.. and some guy like had all my info, so it was almost identical, but i could provide stuff like membership cards i've used, address etc. I have my main back now