Help!

[BeeStar]

All right, I need help canceling an unclaimed payment. However, following the PayPal instructions (below), I can't find the Cancel part in the third step. Anyone know how to do it?

PayPal Instructions:

Can I cancel a payment that I've already sent?

You can cancel only unclaimed payments. If the payment is complete, you can contact the person who received the payment and request a refund.

To cancel an unclaimed payment:

1. Log in to your PayPal account.
2. Click History.
3. Click Cancel under Order Status/Actions.
4. Click Cancel Payment next to the unclaimed payment.


Picture of me in the history part, then trying to find the cancel?



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[iMattJ]

Have you tried clicking details?

 

[BeeStar]

Yes, all I see is:



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Nowhere to cancel =/

 

Usually when I had this problem, it was under the order status part. It allowed me to click cancel.

 

[iMattJ]

Same here. There would be a drop down menu beside of the details..

 

[BeeStar]

None for me >.< Ought I just contact PayPal?

 

[iMattJ]

Yeah, call em.

 

[rs.paradice]

try calling paypal

 

[OfficialT]

No need to call just email them.

 

[BeeStar]

I tried emailing them but to get their email it seems that you have to find a reason to do so, but my reason doesn't count as a reason that you can email them for (does that even make sense?)