PlayerAuctions Issues Resolution Thread

Hi VirtGold. I'm very sorry for any delays. I have notified a senior staff and she's directly handling it now as we speak. Ticket 1216774. She also just sent a reply. They need to verify you due to the different disbursement arrangement with this.

 

i still have not recieved my money, they are asking me questions like why Virt Gold is not my real life name?
come on it's my company name.

 

please give me my money it's ridiculous.

 

Since when haven't you gotten paid?

 

im level 3 seller im supposed to be paid within 24 hours, it's been 7 days

 

i feel they delay it on purpose, no email responses. questions that dont make sense, have DMed them on every social platform and im still getting no response, he said he will put someone to the case that is not true, its the same person who was replying to me.

 

Hope you can resolve this.

 

I understand the process is inconvenient for you but escalating your concern is about everything I can do with this since the disbursement process is handled by a different team. I will not be here to argue if an assigned person on your case is "true" or not, because there really is and I'm sorry you think that way. I will be following it up again.

If you have grievances to air about this, feel free to do so but I will not be engaging them and instead I will just be escalating this again to the team to ask them for a follow-up.

 

sorry to be upset but i got ignored on monday and tuesday, thanks for help solving this i got my money.

 

No worries, I will request another follow up again. Sorry for the hassle you're experiencing.

 

I checked and our agent has already beat me to it, it seems the disbursement is now processed. I'm very sorry again for the hassle. Have a nice weekend ahead!

 

hello, im level 5 seller. im supposed to be paid within 1 day, it has been 2 days and we're still not paid yet, can we know why. and can you pay us?

 

Hello again, VirtGold. Have you been able to withdraw the funds? I checked, for example, order 9977426 - the disbursement isn't withdrawn yet. You may need to do that so it starts being processed.

I checked and you currently have an open ticket with us: 1233046. Please feel free to ask our personnel there if you need help with your disbursement, they can definitely assist you with it.

 

no, it seems you guys never wanna pay me i dont know why.
$2100+ under process of withdraw since 5 days ago now

 

it's really disturbing playerauction that is, u have to talk to 1000 people just to get paid. insane. anyone reading this be extreme cautious.

 

Hello,
I made a PA account and out of nowhere for no reasons its suspended, tried contacting support but didn't reach to anything, would like that you look up the issue with my account, for details i can send it through PM

 

@VirtGold:
I will ask the team handling it. There could be some limitations with the disbursement process, but rest assured, we will never hold the funds. It's our objective to release that in the soonest possible time. Apologies for the concern this is causing you.

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@Apollo:
Thanks for that, yes, please send me your username via PM so we can check on it. Sorry for the hassle.

 

@VirtGold:
Addendum: this is now being escalated by our agent on ticket 1236524. Very sorry again for the trouble with this.

 

@PlayerAuctions

I received an “Action Required for Disbursement” email, but I have never changed any disbursement details for nearly a year, and had been receiving my disbursements fine up until last Friday. I haven’t received todays disbursement. Could you please advise if this was an email sent in error, or is there truly an issue with the disbursement?

I tried re-updating the disbursement account to the exact same ACH details I have on it right now, but it wouldn’t let me change it and kept saying to try after a few hours.

 

Hi Zirak. I checked and there seems to be an email change with your account recently. The email you previously used was associated with an older disbursement account, so it could have prompted our system to notify you that the disbursement account is being changed. However, your disbursement account remains the same. I checked order 10021121 and your original disbursement account is still applied (to confirm yes, it's ACH).

Sorry about this, I'll notify the web team that there seems to be an issue with recognizing the email.