Slightly dissapointed in R2.

I recently conducted a large trade with someone on a different forums; my $375 via W/U for his RSC cash. The seller requested that we use R2 as an MM, I consented, knowing his solid reputation. We added him to the discussion, and from there began my dissapointment. He would take several minutes in between each response or question we would pose. After about an hour of waiting for his responses in order to begin the trade, the seller traded R2 the RSC cash. I then went to W/U promptly after, and the money had been sent within a half hour.

I got back onto MSN, told him the ID number for the cash, and he verified it was avilable for pick-up. The seller said he would go pick up the money, and R2 said he would return in 45 minutes. An hour later, the seller returned, confirming in our MSN chat log that he had recieved the money, and that R2 should complete te trade with me. From then on extreme dissapointment began.

I tried to contact R2 for the next 5 hours regarding the trade. I Pmed him on Sythe, added all 3 of his MSN contacts, and continually messaged him on the one which said he was currently online. At the 5 hour point, in complete astonishment, I even began gathering evidence for a scam report.

Finally, at around the 5.5 hour mark, He responded on one of his MSN's. I asked what happened, his response was simply "I was busy, people assume I am always at my computer, which is not true". I simply went with it, and he traded me the cash on RSC. Trade complete.

My dissapointment is as such. Will became one of the must trusted sellers on Sythe because of his excellent character, high trustability, and good customer relations. I understand that he is an extremely busy seller, with people talking to him constantly, but in this case, priorities should have taken over. He recieved $30 for MMing this trade. In total, it required maybe a max of 10 minutes total work on his part. As such, I would assume that the trade would be placed as a priority. If you are busy with a few trades, politely request for other interested buyers to contact you later, as your hands are full now. Lastly, if he knew he would NOT be coming back for 5 hours, it would have just been standard professionalism for him to say, "hey Nate, I won't be back for another 5 hours, don't worry, when I come back we can complete the trade", as that would have saved me 5 agonizing hours of me thinking I was scammed for $400.

Others seem to be having similiar problems.

(found here http://sythe.org/newreply.php?do=newreply&p=61862100

Will, if you read this, I am going to request that you re-consider your selling habits. You are undoubtedly THE leading seller of all things RS on Sythe. You are also one of the MOST TRUSTED members on Sythe. Please continue to offer these quality services, but try to keep the customer in mind, as the it is the customers that use you who have helped you achieve success you experience today, and they deserve to be treated with respect and proffesionalism. Thanks

 

Thing is, he's not an official middleman. He's a gold seller, a business man. He doesn't come to Sythe to MM trades, and as he clearly told you after his return, he was busy - you can expect that from most business men, or anyone with a social life. I understand he probably shouldn't have just peaced out during the trade, but he left as the other guy left to pick up his money and probably just lost track of time. You got what you wanted, even if it was just a few hours late.

 

I know. But there is a huge difference between losing track of time and completely peacing out when he says "be back in 45" and I dont hear from him till almost six hours later.

And as a business-man, he should be proffessional in his transactions. He will make more money through MMing a high dollar trade than he would selling 10m gold, and it takes alot less time and effort on his part. As such, it should have been a priority.

Lastly, being a business man, the concept of HR customer service should be well understood. In order to retain the customers, you need to be repsectful and professional.

 

He said be back in 45 but things come up and you should know that as a college student.

 

Things do come up. But even at the MOST BASIC level of professional courtesy, even a simple, "g2g for a bit, be back later" would have calmed my nerves rather than pondering for 6 hours if I had been worked over.

 

hmm interesting..... so there were other people who experienced this.

 

Shit happens, you can't expect trades that aren't immediate to work out as fast as you'd like them to.

 

Wow. I guess staff really does cover their own, if you honestly can't see a lack of professionalism, courtesy, and respect through this transaction. I am not accusing R2 of being a bad or unlegit seller, I would just request he treat his customers better. He is an extremely trusted, solid seller, he just scared the be-jesus out of me during my wait time.

 

Whilst R2 is a very busy man, and is not an official MM, I agree with plznate that a simple "Sorry, i'm busy, wait a little longer please" Could have made a world of difference here. A large trade for $375 (Not too mention the $30 Tip too R2) and no response for 6 hours would scare anyone.

 

I'm not trying to say he couldn't have been more courteous, but hes not really obligated to be. He got the trade done in the end like he was supposed to, and like I said, anything can come up during a non immediate trade

 

I here what you are saying and if someone is going to middleman for you they shouldn't dissapear for 6 hours.

When I MM the MM is priority till it's completed.

Fair enough he's busy, but thats no excuse.

As for comments like 'shit happens', whats the point of posting crap like that?

 

I guess they put trust into R2 for not scamming, if they do not care that he left many hours without a simple notice.

It may not be a big deal for him, but apparently it was for the recipitants. He needs to tell the traders up front on the trading terms.

 

I thought Sythe staff were chosen for their ability to professionally run and assist others on the forums? Shouldnt that apply throughout the spectrum of events that occurr on Sythe?

 

Ok, he says be back in 45 minutes, then something comes up there's no way for him to get back on MSN and say hey "I will be back in 6 hours"

 

We don't judge their moderation skills based on their ability to middleman. His status on staff doesn't represent that all his trades will turn out satisfactory. He has run services professionally for years and there's bound to be a couple of trades that don't work out the way that all parties wanted it to in there. If you have bad experiences with him then simply don't use him again.

 

I concur to your point regarding upholding him to a standard as an MM, my point was that one should be able to expect that same level of courtesy that he displays as a mod when he does MMs.

 

For starters, this whole thread is a rather rude attack on Will.

1.) If you didn't trust Will you wouldn't of used him as an MM. Given his history on Sythe (which you stated you know about) I feel you're over exaggerating the anguish you went through. If you felt he was capable of scamming the $375 you probably wouldn't go to him. So don't fabricate a scenario of being scared.

2.) He's known to be a very busy person, he's said it before, he'll say it again. Whenever you deal with someone who can do hundreds of sales a day you can't expect pristine/personalized service.

3.) In the end you got the same results that you wanted to begin with, just took a little time.

 

Too everyone saying he isn't an official or even regular Middleman, stop.

He agreed too do the trade, knowing full well he was MM'ing.

 

The purpose of this section is for feedback on things we condone, ie mods or official middlemen, the only reason I can see why this thread is still even here is that he is a mod, but the relevance of that is arguable..

 

And your accusations are not factually based.

1. I am BRAND new to the cheating RS scene, the join date on my sythe account is the first time I ever "cheated" in RS. The only positive things I had heard about Will were from other people. Secondly, I didn't request him, the seller did. So yes I was extremely nervous and irritated for the 6 hours (please quote where I used the word anguish? Mmmk).

2. Again, the hyperboles you are creating out of my simple request to be treated with respect are comical. I never asked for perfect treatment, I just want to know that my $400 deal is going to be delayed 6 hours. Basic courtesy, not pristine treatment.

3. Agreed, which is why I am NOT flaming or rudely attacking Will as you yourself have rudely accused me of. I have respectfully pointed out an area in his service that I find could be improved on. Never once have I doubted his quality or character, simply asking to be a little more in the loop when involved in a transaction.