AccountWareHouse $1,700.00 Account Scammed?

I apologize for the delay.

@Accountwarehouse did you look into the user's claims the account had been recovered when the dispute was made? It also seems like your system for checking if an account was recovered does not work past 60 days. What happens in situations where users claim a recovery after 60 days? I've applied a DNT until this report is resolved as well

So let me get this straight.

Juanaponte purchases a $1700 account from our website, verifies himself, receives full access to the account.
Not mentioned before is Juanaponte tried making several other purchases for accounts and gold using new names and emails and we declined all the other purchases as we did not care to take on any more risk other than the original transaction.
Juanaponte issues a chargeback claiming he never made the purchase.
Juanaponte ignores all email communication from our site attempting to resolve said chargeback.
Accountwarehouse disputes the chargeback with Juanaponte's bank and supposedly wins. As I mentioned before, we don't get confirmation of a won chargeback, we simply keep our temporary credit. These issues, especially overseas, routinely take up to 180 days.
Juanaponte, now that he has lost the chargeback, now feels entitled to a refund as he claims he no longer has access to the account.
Accountwarehouse gets a DNT for conducting legitimate business and winning a chargeback? Are you out of your mind here?

As stated earlier in the thread, we have our hands tied on this situation. When a customer reports that an account has been recovered, the first thing we ask for is email access. If an account was removed from the email by the OO, there will not be any confirmation emails sent. To this day, we do not have email access as Juanaponte has changed all the email credentials and put his phone number on the account. We have reached out to the original owner, but were unable to get a response. We cannot take action against the original owner just based on circumstancial evidence, nor can we invoke our warranty based on this. Juanaponte could have easily just changed the account email to a similar email as the login (the login is the OO's email) to make it appear that his account was compromised.

Based upon the following facts we will not be invoking our warranty. If you feel this is "scamming" then just ban us and we will take our business elsewhere.

1. Juanaponte refused to communicate with us during the dispute process.
2. Concrete proof that the account was recovered was never given. Simply changing an email to a similar email as the login name is not evidence.

Unfortunately, at this point it's our word against his. Apparently our thousands of satisfied customers and 2000+ positive reviews mean nothing when a failed scammer now claims he is the victim. Take a minute and think here.

@video @Sythe @Champ @Pendulum

Hello @Accountwarehouse, you are taking the same side and defending the same claim since day 1: that I bought the account and then tried to scam you by opening a Fraud Report.

When I have clearly stated and explained since day 1 that IT WAS MY SON who made the purchase with my credit card.

All the email communucation you send to resolve the chargeback, were sent to a FAKE email address my son made along with the purchase. So I never got any of this emails.

Your also stated you "supposedly" win? I already sent you PROVE that it is a closed case and you won the case. There is no "I think" or "maybes". You won the case, you have your money.

Money that I have stated since the day I opened the claim, it correspond to you. Which is the reason im not asking for a refund of the money, or have I?

Now lets go to the facts: You stated that as soon as I opened the Fraud Report in my bank, you tried to recover the email you gave my son with the account. And like you couldn't recover it, you quickly tried to contact the Original Owner. All this happened on July of 2018.

And you just said, today:January 11 2018, that the Orignal Owner has not respond you since July. Don't you think its a little fishy? No response from the Original Owner in over 6 Months?

You continue to say that it is circumstantial evidence, when I have offered more than enough evidence on the case: where you can see that the CURRENT email address attached to the account is the SAME as the username.

You also stated that I could have change the email address so that it looked like the username. Let's think for a moment. If that was the case, I opened this claim on December 28 of 2018, I have spent ALOT of my time sending messages, going to my bank to provide evidence, speaking/asking question about the case status, and all of this for: accountwarehouse to recover an account, which you say I already own, so that you can give it back to me? Thats simply dosent make sense.

Your continue to say that you have your hands tied. When at the end, you simply have your hand full with $1,699.99.

I have made you the same question through out this entire claim, and you have never answered me: Why are you are not able to recover the account?

Because I dont beleive that you @Accountwarehouse bought the account from the Original Owner, and paid over $1,000.00 to him, without asking AND VERIFYING the RECOVERY information.

Answer me that please.

There are many factors to recovering an account. It is more than just knowing the answers. Most of the time, the original owner must do it from their location and IP address as Jagex will deny it when we attempt it.

We have zero concrete evidence that the original owner recovered the account. Simply being registered to a similar email is not enough evidence. You could have easily just changed the Runescape account with the login email "[email protected]" to [email protected] and your Jagex website screenshot will look exactly like the one you posted. That is why we need access to the Yandex email at the time of the recovery (or within 60 days) to verify that it was indeed an original owner recall. You may want to ask your "son" what happened to the account because we are unable to take any action on the original owner without concrete proof of a recall.

Also Video previously asked: What happens in situations where users claim a recovery after 60 days?

If an account gets recovered and is not reported to us within 60 days, we attempt a recovery with the information on file and contact the original owner. If the account is not able to be recovered, we invoke our warranty to the customer. This situation is different as the customer has already tried to scam us once, and is now attempting to do so a second time. On one hand we have tons of evidence that Juanaponte has been untruthful and tried to scam us and zero evidence that the original owner is at fault. This case is closed on our end. We will not be invoking our warranty as the customer has voided it by issuing a chargeback which is stated in our terms of service that he agreed to by making the purchase. If he can provide us with evidence that the dispute is closed (we still have not seen it as it was removed in this thread) then we can give him the recovery information that we have on file but cannot take any further action past that.

If you feel this constitutes banning us, so be it. We won't shed a tear over losing 0.2% of our traffic.

@video @Sythe @Champ @Pendulum

@video @Sythe @Champ @Pendulum as I stated since day 1, my intention are not getting @Accountwarehouse in trouble. So please lift the ban or the "do not trade" sign next to his name.

@Accountwarehouse is clear you still think im liying about my son being the one who bought the account. Can you please let me know what information/photos of ID (both my son's and mine) if needed I can provide you so that you can change your mind in that aspect of the case?

@Accountwarehouse you are still insisting that I change the email. Like I stated before, it dosent makes sense that I would ask you to recover an account that I already have.

I dont understand why you are saying that my trying to scam you. If you already have your money, how am I scamming you? Im just asking for your help on recovering the account. I insist, I dont understand why you cant ask the Original Owner to recover the account if your not able to? Dont you have the right to do so? Please answer me this.

Also, I will send you through PM the prove that the case is closed, since you stated you didnt have the chance to view it because it was taken down.

You said that the case is closed on your side, because I opened a Fraud Investigation agaisnt you. Which I understand if I would have done it in purpose, but since its not the case, I dont understand why you can not make an exception since this is no ordinary case?

Since the beginning I have being more than clear. Im here seeking for help. I have explained the whole situation and what happened. And in conclusion your final answer basically is: "we wont help because we dont want to".

Like I see it is like this: all and all after what happened you accountwarehouse have $1,699.99 I had to pay you. Which makes me your customer (even though I was not looking for this). And as your customer I am seeking for your help to recover the goods which you sell. It dosent matter who you sold the goods to, the only thing that matter is that is my money that paid for those goods, which me the owner. Im not asking you to lose money, im just asking you to help the goods go to their owner.

@Accountwarehouse I will be posting the message I was trying to send you trough PM here, since I got a message saying "I was not able to sent messages to you"

Imgur

Hello @Accountwarehouse, here is the Fraud Case Resolution giving by my bank.

In red I mark you a couple of things: The amount I was claiming and also the Status of the claim.

The Total Amount of the claim is: $2,273.24. This total amount is made by the following transactions: $322.76 (X Company) + $1,699.99 (Accountwarehouse) + $250.49 (Accountwarehouse).

Here is the Fraud Report I opened at my bank:

Imgur

The transaction marked on red was then taken out of the claim, because the commerce did give me a refund.

Please help me out. I beg you. Im willing to provide any evidence you need in order for you to beleive it was my son's doing and that I opened the Fraud Claim without knowing it was him.

As I stated before, if you choose not to help me, im screwed. You will have your $1,699.99 + the other $250.49, The Original Owner will have his account and also the money you paid him for it, and I will have nothing.

I'm lifting the DNT on this.

Here's some general principles:

1. Don't let your kids have your credit card.

It's not the sellers problem if you let your family members spend your money and then they buy something without your approval.

2. If you want dispute resolution then you need to pick a lane. Either dispute it via your bank or here but not both.

If you elect to dispute something via chargeback/your bank then you don't get to come here and open a dispute as well. If you do this and your bank rules against you: tough, that's the forum you elected to have your dispute resolved in.