Donation via user center

Discussion in 'Sythe.org Support' started by Meowth, Apr 24, 2018.

Thread Status:
Not open for further replies.
Sign in to Post
Thread Tools

Thread Tools

  • Thread ID:
Donation via user center
  1. Unread #1 - Apr 24, 2018 at 1:56 AM
  2. Meowth
    Joined:
    Jan 21, 2016
    Posts:
    5,708
    Referrals:
    0
    Sythe Gold:
    1,132
    Discord Unique ID:
    255422411720097792
    Discord Username:
    Geoffrey#2398

    Meowth Life always finds a way.
    Meowth Donor

    Donation via user center
    Hey

    When I try to purchase 20 USD by the User Center, I get the message that my payment could not be completed and have to return to the donation page.

    My account is linked to both my bank and credit card though. Anyone has an idea as to why this could be happening?

    Thanks!
     
    Share
  3. Unread #2 - Apr 24, 2018 at 5:15 AM
  4. Wortel
    Joined:
    Jan 17, 2016
    Posts:
    32,049
    Referrals:
    54
    Sythe Gold:
    928
    Vouch Thread:
    Click Here
    Carrot Sythe's 15th Anniversary (2)
    Detective Two Factor Authentication User OG Club SytheSteamer WoW Classic Member of the Month Winner Photography Competition Winner I saw Matthew In Memory of Jon
    May the 4th Be With You Member of the Quarter Winner

    Wortel Strive not to be a success, rather be of value.
    Wortel Donor Ghost Face Retired Global Moderator

    Donation via user center
    Is this in regards to donating via PayPal through the website? Because I have the same issue when updating my bond. Will link this to @Matthew.
     
    Share
    ^ Meowth likes this.
  5. Unread #3 - Apr 24, 2018 at 6:16 AM
  6. Meowth
    Joined:
    Jan 21, 2016
    Posts:
    5,708
    Referrals:
    0
    Sythe Gold:
    1,132
    Discord Unique ID:
    255422411720097792
    Discord Username:
    Geoffrey#2398

    Meowth Life always finds a way.
    Meowth Donor

    Donation via user center
    Yeah exactly, directs me to PayPal but after I get the message. Thanks
     
    Share
    ^ Wortel likes this.
  7. Unread #4 - Apr 24, 2018 at 11:33 AM
  8. Matthew
    Joined:
    Nov 12, 2005
    Posts:
    5,150
    Referrals:
    42
    Sythe Gold:
    5,372
    Wait, do you not have an Archer rank? (5) Doge (3) Smashing Why is there BACON in the SOAP!? Literally nothing I saw Matthew Live Free or Die (3) Cool Kid (6) Poképedia Homosex (4)

    Matthew Probably breaking stuff
    Administrator Head of Donations

    Donation via user center
    I have literally 0 control over the PayPal buttons. They're provided by PayPal and take you directly to PayPal's site. When I click the user button and the bond button, they both work. The only guidance I can give is to clear your cache/cookies or possibly try another browser.... If the issue persists, I can try contacting them but PayPal is more or less useless when it comes to tech support.
     
    Share
    ^ Meowth likes this.
  9. Unread #5 - Apr 24, 2018 at 11:47 AM
  10. Meowth
    Joined:
    Jan 21, 2016
    Posts:
    5,708
    Referrals:
    0
    Sythe Gold:
    1,132
    Discord Unique ID:
    255422411720097792
    Discord Username:
    Geoffrey#2398

    Meowth Life always finds a way.
    Meowth Donor

    Donation via user center
    Thanks for getting back to this.

    The buttons indeed work fine, just the way as you are able to click them, I am able to click them aswell.

    Sadly the error message happens later. I'll tell you the steps and where the issue lies (just in case it would be something that's not PayPal related and you could fix):

    1. User donation center
    2. Click the donate button
    3. Use PayPal checkout to provide the amount I'm wanting to donate
    4. Click continue
    5. Log in with my PayPal to finalize the payment
    6. The following error message appears:

    Uw aankoop kan op dit moment helaas niet worden voltooid = Your purchase couldn't be completed at this time
    Ga terug naar de webwinkel en kies een andere betaalmethode = Return to the webstore and choose a different payment method

    [​IMG]
     
    Share
    ^ Wortel likes this.
    Last edited: Apr 24, 2018
  11. Unread #6 - Apr 24, 2018 at 12:35 PM
  12. Wortel
    Joined:
    Jan 17, 2016
    Posts:
    32,049
    Referrals:
    54
    Sythe Gold:
    928
    Vouch Thread:
    Click Here
    Carrot Sythe's 15th Anniversary (2)
    Detective Two Factor Authentication User OG Club SytheSteamer WoW Classic Member of the Month Winner Photography Competition Winner I saw Matthew In Memory of Jon
    May the 4th Be With You Member of the Quarter Winner

    Wortel Strive not to be a success, rather be of value.
    Wortel Donor Ghost Face Retired Global Moderator

    Donation via user center
    Same issue here if I want to load up my bondholder bond. Also happens on different browsers.
     
    Share
  13. Unread #7 - Apr 26, 2018 at 7:09 AM
  14. Meowth
    Joined:
    Jan 21, 2016
    Posts:
    5,708
    Referrals:
    0
    Sythe Gold:
    1,132
    Discord Unique ID:
    255422411720097792
    Discord Username:
    Geoffrey#2398

    Meowth Life always finds a way.
    Meowth Donor

    Donation via user center
    @Matthew could you check if it's not something wrong on Sythe's end?

    The problem is still persisting, despite having tried your suggestions. I wrote down the steps, and posted a pic of the error message in my post above.

    Thanks already
     
    Share
    ^ Wortel likes this.
    Last edited: Apr 26, 2018
  15. Unread #8 - Apr 27, 2018 at 10:10 PM
  16. Realist
    Joined:
    Nov 5, 2013
    Posts:
    22,903
    Referrals:
    15
    Sythe Gold:
    5,380
    Vouch Thread:
    Click Here
    Discord Unique ID:
    194091681836957696
    Discord Username:
    realistgold
    Two Factor Authentication User Supporting Business Homosex UWotM8? Rio 2016 Community Participant Extreme Homosex Heidy (2) Tortoise Penis
    Tom Black Lawrence (2) Runescape Participant Spam Forum Participant Donor Lounge Participant

    Realist pm me to buy/sell gold/csgo skins or to donate to Sythe =)
    Realist Donor Bond Holder

    Donation via user center
    Can confirm, am unable to reload bond
     
    Share
    ^ Wortel likes this.
  17. Unread #9 - Apr 29, 2018 at 1:21 AM
  18. Mootrucks
    Joined:
    May 16, 2015
    Posts:
    6,958
    Referrals:
    38
    Sythe Gold:
    30
    Discord Unique ID:
    247992974141554708
    Discord Username:
    mootrucks mobile#8797
    In Memory of Jon Homosex (4) Embar League of Legends Tournament Winner <3 n4n0 (5) Extreme Homosex (7)
    Poképedia St. Patrick's Day 2013 St. Patrick's Day 2014 St. Patrick's Day 2017 St. Patrick's Day 2018 Gohan has AIDS (7) I saw Matthew Former OMM

    Mootrucks Hero
    Mootrucks Donor Retired Sectional Moderator Legendary

    Donation via user center
    Share
  19. Unread #10 - Apr 29, 2018 at 1:33 AM
  20. Bogdan
    Joined:
    Jul 6, 2010
    Posts:
    11,189
    Referrals:
    2
    Sythe Gold:
    527
    Discord Unique ID:
    217463889061740554
    Discord Username:
    Bogdan#5001
    Zapdos Former OMM ??? OG Club Sythe's 10th Anniversary Sythe's 15th Anniversary I'm LAAAAAAAME In Memory of Jon Chess Master Two Factor Authentication User

    Bogdan Legend
    Bogdan123 Donor Angelic

    Donation via user center
    Share
    ^ Meowth likes this.
  21. Unread #11 - Apr 29, 2018 at 2:42 AM
  22. Meowth
    Joined:
    Jan 21, 2016
    Posts:
    5,708
    Referrals:
    0
    Sythe Gold:
    1,132
    Discord Unique ID:
    255422411720097792
    Discord Username:
    Geoffrey#2398

    Meowth Life always finds a way.
    Meowth Donor

    Donation via user center
    Still happening here too. Adding on to this, I am able to purchase with the same PayPal on other websites without any issues or similar error messages.
     
    Share
  23. Unread #12 - Apr 29, 2018 at 5:10 AM
  24. Wortel
    Joined:
    Jan 17, 2016
    Posts:
    32,049
    Referrals:
    54
    Sythe Gold:
    928
    Vouch Thread:
    Click Here
    Carrot Sythe's 15th Anniversary (2)
    Detective Two Factor Authentication User OG Club SytheSteamer WoW Classic Member of the Month Winner Photography Competition Winner I saw Matthew In Memory of Jon
    May the 4th Be With You Member of the Quarter Winner

    Wortel Strive not to be a success, rather be of value.
    Wortel Donor Ghost Face Retired Global Moderator

    Donation via user center
    Share
  25. Unread #13 - Apr 29, 2018 at 7:45 PM
  26. Matthew
    Joined:
    Nov 12, 2005
    Posts:
    5,150
    Referrals:
    42
    Sythe Gold:
    5,372
    Wait, do you not have an Archer rank? (5) Doge (3) Smashing Why is there BACON in the SOAP!? Literally nothing I saw Matthew Live Free or Die (3) Cool Kid (6) Poképedia Homosex (4)

    Matthew Probably breaking stuff
    Administrator Head of Donations

    Donation via user center
    Hi-

    Like I said, there is a problem on PayPal's side. I phoned them Friday and they claim to be looking into it but are not open on weekends. In the mean time, we set up a different account to receive payments and I've updated the buttons. Try donating/reloading your bonds now and see if it works. I configured the new buttons to use the same payment flow, so hopefully things will process automatically like they normally would. If not, I'll have to process things manually until PayPal sorts things out.

    Sorry for the trouble.
    -Matthew
     
    Share
    ^ Wortel and Bogdan like this.
  27. Unread #14 - Apr 29, 2018 at 8:50 PM
  28. Bogdan
    Joined:
    Jul 6, 2010
    Posts:
    11,189
    Referrals:
    2
    Sythe Gold:
    527
    Discord Unique ID:
    217463889061740554
    Discord Username:
    Bogdan#5001
    Zapdos Former OMM ??? OG Club Sythe's 10th Anniversary Sythe's 15th Anniversary I'm LAAAAAAAME In Memory of Jon Chess Master Two Factor Authentication User

    Bogdan Legend
    Bogdan123 Donor Angelic

    Donation via user center
    I just tried to reload my bond, payment went through and on paypal it shows complete, but when I check my bond I don't see it, and in the payment history I don't see anything new.
     
    Share
    Last edited: Apr 29, 2018
  29. Unread #15 - Apr 30, 2018 at 1:49 AM
  30. Mootrucks
    Joined:
    May 16, 2015
    Posts:
    6,958
    Referrals:
    38
    Sythe Gold:
    30
    Discord Unique ID:
    247992974141554708
    Discord Username:
    mootrucks mobile#8797
    In Memory of Jon Homosex (4) Embar League of Legends Tournament Winner <3 n4n0 (5) Extreme Homosex (7)
    Poképedia St. Patrick's Day 2013 St. Patrick's Day 2014 St. Patrick's Day 2017 St. Patrick's Day 2018 Gohan has AIDS (7) I saw Matthew Former OMM

    Mootrucks Hero
    Mootrucks Donor Retired Sectional Moderator Legendary

    Donation via user center
    This^
     
    Share
  31. Unread #16 - Apr 30, 2018 at 10:12 AM
  32. Matthew
    Joined:
    Nov 12, 2005
    Posts:
    5,150
    Referrals:
    42
    Sythe Gold:
    5,372
    Wait, do you not have an Archer rank? (5) Doge (3) Smashing Why is there BACON in the SOAP!? Literally nothing I saw Matthew Live Free or Die (3) Cool Kid (6) Poképedia Homosex (4)

    Matthew Probably breaking stuff
    Administrator Head of Donations

    Donation via user center
    Hi-

    PayPal rang and claims to have fixed the problem. I processed all of your transactions manually so you should have the credit you purchased. Hopefully things will go back to working normally now, we'll see...

    -Matthew
     
    Share
    ^ Mootrucks, Wortel and Meowth like this.
  33. Unread #17 - Apr 30, 2018 at 12:08 PM
  34. Meowth
    Joined:
    Jan 21, 2016
    Posts:
    5,708
    Referrals:
    0
    Sythe Gold:
    1,132
    Discord Unique ID:
    255422411720097792
    Discord Username:
    Geoffrey#2398

    Meowth Life always finds a way.
    Meowth Donor

    Donation via user center
    [​IMG]

    @Matthew

    Thanks, the PayPal works like a glove now! Donation got added automatically.
     
    Share
    ^ Wortel likes this.
    Last edited: Apr 30, 2018
< PayPal donation via user center | Trying to contact banned sythe member “AR15” - will reward for it >

Users viewing this thread
1 guest
Thread Status:
Not open for further replies.


 
 
Adblock breaks this site