PlayerAuctions Issues Resolution Thread

I also didn't realize that I wouldn't get a chance to send the right evidence, like I thought I would get a message before the dispute ended saying this is not the right evidence or something? You're letting people steal money if this isn't fixed.

 

They've replied.

(Posted evidence of email from jagex saying when account was recovered, was asked by PlayerAuctions to remove it to protect privacy).

 

I have replied to your PM, Aaron. Sorry but give me until next week because there isn't any word on their decision yet, but my support doesn't end there and I'll see what I can do from there.

 

Hey guys, I won't be on Sythe this Monday, which is most likely Sunday night to Monday morning Pacific Time. I will be back on Tuesday. I made sure all PMs were replied to so I'm positive I didn't leave anything out, but just in case, you may contact these following channels if you need help:

PlayerAuctions
PlayerAuctions (@PlayerAuctions) | Twitter

Sorry for the hassle. Hope you guys have a good weekend!

 

Player Auctions,

i need your urgent help with my case:

Order ID: 137440647

I bought a product from you but it was never delivered to steam account. after several attempts to resend again, nothing was showing and now, the seller is refusing to give me a game account due to not receiving the order in Steam. please assist me as I'm first timer and its really bad experience so far and the support team is not replying to any of my emails.

Thanks,
Mohamed

 

I bought a UPlay account which was recovered only 10 days after buying it, I can not provide any info since the account was in german and got recovered, UPlay didn't respond to me with anything saying they could not say the current status of the account. So what freakign evidence should I provide? Anyway, I lost the dispute for some reason, why wouldn't I lose vs a Seller that gives you thousands of dollars weekly... I purchased a protection which was supposed to give me my money back if the account was stolen/recovered by 3rd party but I don't see that money anywhere. So what now?

Order ID: 3620712
PA Name; Labbsterino

 

Order ID: Order #: 3682067
PA Name: Dieze

Status is "order terminaned" even though i've uploaded evidence at the time i confirmed delivery, but the buyer never confirmed it.

it is saying

"If you have already completed some or all of the delivery of this order you must submit delivery evidence to PlayerAuctions within 72 hours after the order was terminated. For details please see the Secure Seller Delivery Agreement."

even though there is no option now to upload anything, can you please check it and give me the funds?

 

@Mohamed Nabeel:
Hello Mohamed. As per checking, payment to your seller has now been frozen and this is being mediated. Please check ticket 109687, as stated by Reiner you will need to provide proof that the order was mishandled by the seller --- this is needed so your refund can be processed. Please provide screenshots of your conversation on the on-site messenger at PlayerAuctions.

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@Labbsterino:
Hello there, Labb. I'm sorry for how it turned out, but even if you paid for insurance, we would still require the submission of compelling evidence to support your claim. This is stated when buying an insurance, as shown here: https://i.imgur.com/xuvAhYo.png. This is in place to make the process also fair to the seller. I'm very sorry but the correspondence from the game publisher (Ubisoft, in this case) is the one needed to cement your claim for this.

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@Dieze:
Hello Dieze. Sorry for the hassle. The reason the order got terminated is because your buyer was suspended on PA. Our agent is now going to send you an email; Simply respond back to that with your proof of delivery so your payment can be processed. Rest assured that having a banned buyer for your sale doesn't mean you won't get the payment. You will still do, but because your buyer was suspended, you will have to show the proof to us --- which you have been doing already in the mediation, in the first place. Let me know if you need help with this.

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@gparask:
Hey there, gparask. Sorry to hear about what happened with your OSRS account purchase. I checked the screenshot you had in your post which was uploaded to Imgur and the reason that was declined is because the email screenshot showed no identity linking the sender there to the seller. The email content is also very vague to establish a connection with your case. This is the reason why our mediation team asks an email correspondence from the game publisher, something like this: https://i.imgur.com/0YZRhOv.png

The reason they ask for that is because it's compelling and clear for several reasons: (1) It comes from Jagex, (2) It clearly states what account is involved (and since the user there emailed using his email address on the game account, then it's instantly established that he held the game account in question), and finally (3) It states who reclaimed the account, the original owner who is none other than the seller.

As per checking, payment has been made to the seller. I wanted to freeze it to give you time to collect the evidence but unfortunately I cannot do anything at this point. This is why the mediation is timed, because the process is meant to be fair to the seller as well. Really sorry, gparask.

 

i got an email "Welcome to playerauctions" delivered by zendesk simply to set a password and no further info?

If you look on the order itself, the delivery information was uploaded at the time i confirmed delivery.

 

Hi please Help my case
order #3673610 Purchased Fortnite account but my key can't redeem i ask seller he say i redeem before. but i never redeem code before and he not check anything for help and ignore me. i don't know how should i do

 

@Dieze:
Hey there. Thanks for following through with this order. I can see that you have already won the dispute, and the payment is already scheduled from today and tomorrow, so it should be with you within 7-24 hours (sorry for being a little vague, it varies depending on the batch that it is contained in). Let me know if you need other help with this.

@SwiftLancE:
Hi there, Swift. I checked and there is no dispute yet. What you need to do is login at PlayerAuctions. Once logged in, click on the top right icon to be taken to My Account. From there, go to orders and look for order 3673610. On that order page, there should be a "Dispute" button that you should click. Click on it to send our team a notification that you have an issue with this, so this way the order will be frozen so you can sort it out with the seller and ask for a code replacement. Please do this ASAP as soon as you read this. Do let me know if you have questions about it.

 

Hey Playerauctions, there's no option to write in the description field when making a sell offer. I'm using Chrome. This only started when you updated your website.

And will you guys ever add additional notification support, like text messages?

 

Hello there, Aimless. Sorry for the hassle. Could you please try using a different browser and see if the problem still happens? Maybe Firefox or even IE. If it continues to be a problem, please take a screenshot of the missing field, then send it to [email protected] and include your username. Notify me here once you've sent it. I'm not here every Saturdays and Sundays, but your message might make it before Friday ends so I can tell our team to work on it.

As for text messages for notification, we have tried before but there are inconsistencies with the service which takes longer than the delivery time of an email due to carrier discrepancies. Also, receiving carriers require a fee for the service and it will be an added expense. Just the same, I will try suggesting this to our management and see if anything can be done.

Our devs have been studying the possibility of having a push notification system on the site. Simply put, order notifications will appear instantly without the need to refresh the page. This has also been suggested by a veteran member in Sythe, but unfortunately it's still bit faraway into the development pipeline due to how our projects are already lined up and cannot be disarranged for new implementations. If it comes to fruition, I will definitely post an update here in Sythe.

 

Another issue we've been facing for a long time is that we'll go to send a message, press the send button and the page will reload and I will need to type my message up again.

Sometimes I have to go into huge detail with a customer when they're trying to verify their order and I'll press send, the message will disappear and the page will reload and I'll be forced to type it up again. When will this be fixed?

 

Hello there, Chloe.

I've received several reports like this during the week, and I'm not sure what's exactly causing it. I'll be sure to send a follow-up report about this and ask for this to be prioritized since it's causing a lot of inconvenience for users, having to re-type the whole thing and go through the website's forms again.

What I can suggest for now is to copy/paste the content on a notepad before submitting it, and before you do submit, open any PlayerAuctions page on a separate tab to make sure your account is logged in << doing this refreshes your connection session to the website and decreases the likelihood of being logged out or disconnected to the session. Once that's confirmed, click on submit and see if it goes through.

Sorry I'm not able to offer you anything more substantial, but I'll make sure this issue gets heard and worked on. Thanks for bringing it up, Chloe.

 

Hey, I have a question I couldn't find an answer for. So if I make an offer to sell items, then look under My Orders (Selling) - on the dashboard, then click order status and choose 'All', I'll sometimes see orders saying Pending Payment. I assume this means they either simply created an order but didn't pay, or paid and you haven't verified their payments. So if they pay, or when you verify their payment eventually, will that order start ticking down on my order fulfillment time frame?

I'm wondering if those "Pending Payment" orders I see will randomly go through when I'm offline and can't fulfill them, then I get a bad rating since I couldn't do the trade?

 

It seems to not be sending me the verification email to become a seller on PA whenever i click to resend it never gets sent.

 

Further issue; it seems that whenever I click 'Become A Seller' it tells me to verify my email despite it already being verified. It never sends me a re-verification email or allows me to change it to any other email.

 

@Aimless:
I can understand the sentiment, since this is really an issue with some sellers. First off, yes, if it shows as Pending Payment, it means the buyer is still going through payment verification. They need to check the email address on their payment option and follow through the form given there. When the payment passes verification, you will get another notification of the site (please remember to refresh the page).

What most sellers do is set a maximum time they're willing to stay up to accommodate an order, and if they really can't make it, they close their offers once they go to bed. I'm afraid it's your best option at this point, because we cannot automate the processing of an order. Some high profile and veteran sellers ask for another person to take care of the order for them when they go to sleep. Just be careful that if you do this, the other person is trusted and most preferably should be with you in the same household.

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@Daddy Dropperz:
Hey there, Dropperz. I suspect you have a legacy account. These are accounts that have been created before December 2016. Back in December 2016, the system was upgraded to have phone verification as well. This caused a database issue with older accounts that do not have phone verification, causing an endless loop that asks for an email verification, and the loop doesn't get "satisfied" because the system now requires phone verification which isn't present on the legacy account.

Could you PM me your username/email address so I can check? If this is indeed the case, you will be asked to create another account; The new account will be your current, and the old account you were trying to login to will be closed, since we can only allow 1 account per person/household.

 

ive sent requested images for verification of id and me holding id. can i pass the verifying payment process now?