Playerauctions havent paid me.

Hi, I just wanted advice on what to do.
The story so far goes as follows:
I sold a CSGO item for $400 on PA, I then realized my Paypal was an old one I had shutdown and asked compliance2 to transfer my new one. Now I'm no Playerauctions admin but I know that changing a simple email doesn't take 2 weeks. I then contacted customer service, they told me to message mediation and I did so. Then that took days on its own, they reply after 3 days and failed to reply to my latest email which is the funniest thing.

What I don't understand is why they told me to provide proof of delivery etc. when the buyer confirmed it and its clearly gone through lmao.

Here's the recent transcript of a chat I just had, I emailed mediation again and no reply. I need my money by the 26th and made that clear but no fucks were given, I admit I began to lose my cool part way through but who wouldn't?

Spoiler: The chat

03:26 Your Question: I need my disbursement asap.
03:26 Please wait and one of our operators will be with you shortly.
03:27 You are now chatting with Godfrey CS (Customer Support Officer) - Customer Support
03:27 Godfrey CS: Hello there! How may I be of assistance today?
03:27 Hamza Abbasi: Hi I've been waiting 13 days for my disbursement
03:27 Hamza Abbasi: when will I be paid?
03:27 Hamza Abbasi: I need my money this week urgently
03:27 Hamza Abbasi: I dont want to have to wait till after the weekend again, I need this money URGENTLY
03:28 Hamza Abbasi: I dont even know why its been this long
03:28 Hamza Abbasi: I've bought on PA for years so why does it take 2 weeks to receive money when I sell something?
03:28 Godfrey CS: One moment please while I check the details for you.
03:28 Hamza Abbasi: Thank you
03:34 Hamza Abbasi: Hello?
03:35 Godfrey CS: Thank you for waiting.

03:35 Godfrey CS: Upon checking, our relevant team is currently processing your disbursement
03:36 Hamza Abbasi: I've been receiving the same response for two weeks
03:36 Godfrey CS: However, I have already notified them as well to prioritize and expedite your disbursement
03:36 Hamza Abbasi: they've only been processing it for two weeks?
03:36 Hamza Abbasi: How long will it take?
03:36 Hamza Abbasi: I need the money on or before the 26th
03:37 Godfrey CS: Kindly, wait further while our relevant team process your disbursement Hamza
03:37 Godfrey CS: Within 2-2 business days to process
03:37 Hamza Abbasi: I've waited 2 weeks, no one else has to go through this, I have two other items on sale worth more than this disbursement, whats to say if they sell I'll even get paid for them?
03:37 Hamza Abbasi: So it should be in my paypal on the 26th?
03:38 Godfrey CS: Possible
03:39 Hamza Abbasi:
What do you mean possibly? Paypal doesn't take 2 weeks to send a payment it happens within a day or two.
03:39 Hamza Abbasi: Can I ask why It's taken so long and an actual date of when I'll have it?
03:39 Hamza Abbasi: I need my money on the 26th of this month
03:44 Godfrey CS: Your disbursement was held also, due to your mediation case
03:45 Hamza Abbasi: My mediation case was never solved or replied, there was no real reason for the mediation case, all I asked was for compliance to change my disbursement email and they failed to respond. I was then told to email mediation who came up with another reason thinking I had not even delivered my item and asking me to confirm delivery through proof. If I have sold it and its marked sold on your databases and clearly visible on my profile through the positive feedback I received why is it that I haven't received my money yet?
03:46 Godfrey CS: I see
03:46 Godfrey CS: You need to send an email at [email protected]
03:46 Godfrey CS: To address your case first
03:47 Godfrey CS: Our relevant team cannot process your disbursement yet
03:47 Hamza Abbasi: What the hell why not?? you just said I would get it in 2 days??????
03:47 Godfrey CS: Until your case is closed
03:47 Hamza Abbasi: I NEED my money by the 26th
03:47 Hamza Abbasi: and its been 2 weeks, what kind of customer service is this?
03:47 Hamza Abbasi: If i email them again, I'll have to go through the same process
03:48 Hamza Abbasi: and it'll take another 2 weeks.
03:48 Hamza Abbasi: I don't have that kind of time
03:48 Godfrey CS: Unfortunately, you still have an active case
03:48 Hamza Abbasi: case for what?
03:48 Hamza Abbasi: I made the delivery, the buyer confirmed it
03:48 Hamza Abbasi: so why is there a problem?
03:48 Hamza Abbasi: this is absurd
03:48 Hamza Abbasi: I can't message the buyer and ask them to give me my item back till I get paid because thats not how this works
03:49 Hamza Abbasi: I followed through
03:49 Hamza Abbasi: now I'm not being paid
03:49 Godfrey CS: You need to send an email to our relevant team about that to address your case
03:49 Hamza Abbasi: WHAT case?
03:49 Hamza Abbasi: ALL I WANT is to get paid
03:49 Godfrey CS: Since they are the one will handle your case not us
03:49 Hamza Abbasi: thats it.
03:49 Hamza Abbasi: Like I'm asking you, what damn case?
03:49 Hamza Abbasi: All they asked me was, to confirm delivery
03:49 Hamza Abbasi: when I did, they never replied
03:49 Hamza Abbasi: its been days!
03:50 Godfrey CS: Your mediation case
03:50 Godfrey CS: Are you aware that you have a case on that order ID?
03:50 Hamza Abbasi: What the hell is this? I used this website for years and got to know it well and then this happens.
03:50 Godfrey CS: I see
03:50 Hamza Abbasi: A case for what?
03:50 Godfrey CS: I have already notified them as well about your case
03:50 Hamza Abbasi: that I haven't delivered the item?
03:50 Hamza Abbasi: So why is that the buyer confirmed full delivery?
03:51 Godfrey CS: Please do wait further for our relevant team
03:51 Godfrey CS: As I said
03:51 Hamza Abbasi: They got the item and I provided proof of it.
03:51 Godfrey CS: Your 'Mediation Case'
03:51 Hamza Abbasi: Mediation Case for WHAT?????????
03:51 Hamza Abbasi: You're not helping me here
03:51 Godfrey CS: I suggest that you email our relevant team
03:51 Godfrey CS: To address your case
03:51 Hamza Abbasi: I've been waiting for 2 weeks to get paid my $359.05
03:51 Hamza Abbasi: I have already emailed them! THEY HAVE NOT REPLIED
03:52 Hamza Abbasi: Stop giving me the same response because you know it wont help. I don't know if you even plan to pay me because I don't even know why there is a case
03:52 Hamza Abbasi: all I asked for was to have my payment sent to my new paypal
03:52 Hamza Abbasi: so why does that cause a 2 week delay?
03:52 Hamza Abbasi: Why do they think I havent delivered it?
03:52 Hamza Abbasi: The buyer already confirmed delivery and I provided proof.
03:52 Godfrey CS: Mediation case for this order ID '1891587',
03:53 Godfrey CS: I keep on giving you same an swer because you keep giving me same questions
03:53 Godfrey CS: *answer
03:53 Hamza Abbasi: Yes but you yourself said I would be paid in 2 days
03:54 Hamza Abbasi: you yourself said that "However, I have already notified them as well to prioritize and expedite your disbursement"
03:54 Godfrey CS: Unfortunately, no
03:54 Godfrey CS: As I said
03:54 Hamza Abbasi: So why do you keep changing what you're saying?
03:54 Godfrey CS: Since you have an active case at mediation
03:55 Godfrey CS: Your disbursement cannot be process until it is avtive
03:55 Hamza Abbasi: Listen to me Godfrey, If I email Mediation again to ask them what my case is even about then that alone will take two days, I NEED MY MONEY BY THE 26TH! ITS BEEN 2 WEEKS!
03:55 Hamza Abbasi: Why did you lie to me then?
03:55 Godfrey CS: Keep changing what i'am saying?
03:55 Hamza Abbasi: "However, I have already notified them as well to prioritize and expedite your disbursement" - These are your own words
03:55 Godfrey CS: Can you please be more specific?
03:55 Godfrey CS: Yes, I did
03:55 Hamza Abbasi: You said I would receive my money in 2 days
03:55 Hamza Abbasi: now you are saying I wont till I solve this case that I don't even receive a reply for
03:56 Hamza Abbasi: so what do you really want to say?
03:56 Hamza Abbasi: I wont get my money no matter what I try?
03:56 Godfrey CS: As I said again..
03:56 Godfrey CS: Since you have an active case at mediation
03:56 Godfrey CS: Your disbursement cannot be process until it is active
03:56 Hamza Abbasi: I've been having this same conversation with probably your whole customer service team and none of them have helped me at all
03:56 Hamza Abbasi: FOR 2 WEEKS NOW.
03:57 Godfrey CS: Yes, as I said multiple times now
03:57 Godfrey CS: Since you have an active case at mediation
03:57 Godfrey CS: Your disbursement cannot be process until it is active
03:58 Hamza Abbasi: This is absolutely stupid, I've been using this website for years, I've never had a problem once, and now theres an imaginary case for an item I've already delivered.
03:58 Hamza Abbasi: Seems I need to remove my for sale offers as I'll never get paid for what i sell rofl
03:58 Hamza Abbasi: Your company has practically robbed me you understand right
03:58 Godfrey CS: Are you still there?
03:58 Hamza Abbasi: Im right here
03:58 Hamza Abbasi: Please dont act like I've left
03:58 Godfrey CS: Defintely, no
03:59 Hamza Abbasi: I've been waiting a WEEK for a response from mediation
03:59 Hamza Abbasi: WHY IS THERE A CASE STILL OPEN if I sent them a response a week ago?
03:59 Godfrey CS: All you just need to do is to cooperate to our relevant team to address your issue
03:59 Hamza Abbasi: I HAVE ALREADY COOPERATED
03:59 Hamza Abbasi: YOU DONT UNDERSTAND
03:59 Hamza Abbasi: I sent them the email reply
03:59 Hamza Abbasi: as soon as they sent it to me
03:59 Godfrey CS: You have sent an email
03:59 Hamza Abbasi: And they havent replied for OVER A WEEK.
03:59 Hamza Abbasi: so they are the ones
03:59 Godfrey CS: But that will not automatically will close your case
03:59 Hamza Abbasi: who are not cooperating
04:00 Hamza Abbasi: Well why do they not reply?
04:00 Hamza Abbasi: Why is there even a case to which I have no knowledge of?
04:00 Hamza Abbasi: Want to know why?
04:00 Hamza Abbasi: Because they dont reply.

 

Pm http://www.sythe.org/members/326450-playerauctions.html

Put "Urgent" in the title of pm, and he will get to your case asap.

 

Thanks Ghast, did as you said but no reply from either the mediation team or any response from PA at all on here or via email. I'm pretty much screwed in terms of money now. I don't even know if I'll even get the money ,-,

 

The person I linked you to is the director of PA. He said there was a long backlog that he'd soon get to. Just wait patiently and I'm sure he'll get to your case.

 

Thanks man, missed my payment date so now all I can do is wait. Just so disappointed in the service they offer. Thanks for the help again and I just hope I actually get paid lol

 

Mediation finally replied after I had another chat with customer support. Even though I imgur linked them to proof that they require for some reason even though delivery was confirmed weeks ago lol.
It seems to me they just stall during the week and say that a payment cant be sent out during the weekend....

 

Last time I ever use this terrible company. Just talked with customer services and for some wonderful fucking reason the whole mediation team is "away". I can't express how much this shit pisses me off. Now I have to wait till Monday to even get a reply and frankly all they do is keep pulling another reason out of their ass to prolong paying me. Reading the 4 pieces of evidence I provided are like reading the god damn alphabet. I literally showed them that the buyer still has the item on his account so how the fuck have i scammed it???????????????????

tl;dr : never fucking use playerauctions. I thought after years of buying they would have an equally seamless selling process but they are THE most terrible website I have ever used.

 

answered