Delegate some of Matthews responsibilities to other staff.

You people get too impatient. Just quit bitching and wait for him to do it. It's not a life or death matter.

 

Pen turned around and scammed thousands. Anything that elevates admins to handling any money or personal information or anything other than moderation type tasks should not be allowed.

 

It doesn't mean suggestions shouldn't be considered just because people should "quit bitching".

 

You go to a store and it takes 3 hours to check out. On your receipt there is a phone number to call to answer an automated survey and leave feedback on the particular branch, it'll take 5 minutes and you could win a gift card. You decide to take it.

A) Do you not have a right to be slightly agitated it took so much longer than expected? Or should they write you back and say "You're just impatient, quit bitching."

B) Are you in the wrong for providing feedback through an outlook that THEY PROVIDE for that exact reason?

@Sythe, I appreciate that. Whatever you think will help pick up the pace, hopefully they don't quickly poop out before a better solution can be implemented. Also iirc there was some kind of warning that if you request too many UI changes you'll get denied or ignored or something, I found that kind of aggressive. Could a limit be simply coded in, for example it can be requested once a week or every ten days?

This is more geared directly at Matthew but a couple sentences about bond holders and the selection process written in the user center wouldn't hurt either. I had no idea that it ran this way and I never got anything back from him.

The last issue was really communication, which I suppose can't be helped too much. I can't really think of anything short of Matthew deciding to be on more or some kind of ticket system where only the couple PM's that actually needed to be directed to Matthew make it to him.

 

It's been suggested in the past that Matthew gives more responsibilities to the other admins, but it's been shot down. Like Matthew and Sythe have said, they don't trust any of the other admins with valuable information.

Your example is honestly stupid. You're donating to keep a forum running, not to purchase a pair of panties. When you donate (from what I recall in the past), you get a private message saying you need to wait X amount of time before your request is processed. Point being, if there's a forum with hundreds of people on at a time and only two people are processing these sort of things, a little patience is needed.

 

You're donating (which benefits the forum) and in return you receive certain perks (which benefit you). It isn't unreasonable to expect communication and suggest ideas that might lower wait times.

If you don't like my analogy disregard it, but why even have a suggestions forum if ideas are met with "Suck it up" or "Quit bitching?" You could literally post that on every suggestion, but luckily you don't run things and the site considers suggestions.

 

I can agree with delegating some tasks. It's been 2 months and my donor status still hasn't been updated to $600 :/. Looking to donate more but there isn't too much of a point if it's going to take months.

 

1. Glad you were able to fix this.

2/3. Great! I can't wait to see it.

4. I understand, as long as its actually being worked on that's fine.

5. I think be helpful. When someone asks they just get a response saying "PM Matthew" and might not hear back.

"Other notes...'

1. Have you considered releasing the template? I could probably help write something to generate this on request. If you don't want to release publicly maybe via PM?

2. I'd like to see the time dramatically reduced, for example 3 days. I doubt it'd increase the volume of requests that much and slash waiting periods. But until you can update the UI system to make it less of a hassle to do I understand it being left at 2 weeks. Cemove the passive aggressive message under the place where you submit UI's


3. I understand questions people can answer themselves. The problem is things that don't have immediate importance but only pertain to you, if you just delete them the person will just send another or feel ignored. FAQ's could be posted publicly. I know I sent it at least 2-3 separate times spanning a couple weeks. Just make sure I'm actually on the waiting list lol.

On a side note I'm really starting to think some kind of ticket system could be useful. Volunteers (like CDT) could sort requests to be handled by various usergroups (sectional, global, general admin/technical admin/sythe). If they just need information they could be responded to then and there. If they have a question that can't be answered it could be escalated. I have a feeling it'd cut down the amount of responses required by you by 90%. Also giving the user updates on their ticket and the confidence it'll actually get answered.

Anyway, that's most of what I wanted out of the thread. If you want to lock it now feel free. If you want to hear other opinions I don't mind.

 

I'll suggest it separately in a later thread.

There is some very user friendly and inexpensive or free software worth looking into.

Thank's for taking the time to respond.

 

Yeah, but it's been suggested in the past and it's been shot down buddy. I don't post on every thread saying "quit bitching." I'm not saying we should not have a suggestions section, but it's one of those things where a little bit of patience goes a long way. After all, you're giving a donation, not being offered a service.

 

The fact is they've been slow, and communication has been poor. I made a suggestion in the SUGGESTION FORUM that would introduce a few small changes to reduce wait times and improve communication. Making UI requests less of a hassle for one person as well. I'm not sure if you read the thread, but it wasn't shot down.

It really doesn't matter if its regarding donations, a small fix to the forums, or something related to staff. Suggestions should be allowed to be voiced/considered. Again, glad Matthew actually read and considered some of the suggestion rather than just saying "Quit bitching." Please try and run and kind of business/service/forum with that attitude and see where it goes.

 

Closing this now as the subject matter in the OP has been addressed. If there are any further suggestions outside of the ones addressed here, please create a new thread.

 

I previously opened my prizebox and got a awesome minirank but because of the glitch it was never added.

I was just awarded a separate prizebox instead so what if I open it and get I <3 n4n0 or another stupid one?

 

if you dont have logs then no worries Richard, I understand.

 

Appreciate that you're working on it. Will likely be opening mine once its fixed.