[Food] My Apple Store Adventure

I had a very pleasant and very interesting experience at the Apple Store today, which really underscores Apple's commitment to the customer experience. Apple really is all about making its customers happy. Then again, at the end of the day, I wasn't just some guy off the street looking to pull a fast one. I had a case, I was gently prodded a bit to state it and defend it, and everything turned out nicely. I walked in with my documentation in a nice leather folio, with a visibly pristine iPhone 3G (bought in August 2008) in my hand.

The details:

So the Genius looked at the mouse, was pleased I had brought all my documentation, including the Magic Mouse Warranty booklet. He even called up all the notes of the conversation I had with Apple Canada earlier in the day (I was lucky enough to get a same-day appointment, since there are several Apple Stores near me.)

He took it out back and returned a few minutes later, saying that Apple's warranty really doesn't cover things like this. With a look of shock on my face I politely told him that the warranty does indeed cover defects and damage of a manufacturing/design nature for 1 year, and I showed him again that this wear and tear was not only premature, it was absolutely out of the ordinary when it comes to anodized aluminum, which is specifically treated to resist such wear and tear. These are actual holes and pits in the surface of the anodized aluminum itself. I told him that this isn't normal, and given the fact that it's on both sides of the mouse where one would actually hold it, the physical concentration/location of the defects rules out any deliberate or accidental damage.

Then he calmly and almost in a genuinely friendly manner said: "You're really serious about this, aren't you? You're really not happy with this, are you? If I don't give you a new mouse you're going to go right back to Apple and tell them all about me and my manager, aren't you?" His tone was not accusatory or challenging, but rather, he wanted to determine how committed I was. I politely told him that I would have no choice. What a refreshing response from him, though! I thoroughly enjoyed his decision to make me "work for it" a bit.

He then said: "I really want to give you a new mouse, because I want you to leave here happy. But I'm afraid to do it because I think you will *never* be happy with this, right? These aren't supposed to *remain* perfect, they cannot look brand new forever." I again showed him the receipt and told him that it is patently unreasonable to assume that anodized aluminum would show pitting and scarring only 4 months after normal use - I wasn't sleeping with the thing in my hand and touching it 24/7. The customer exercises a reasonable standard of care with the expectation that material fitness would hold up for an accordingly reasonable amount of time (if not even more.) Especially when the material in question has been treated specifically to resist corrosion and damage, especially from normal wear and tear over a period of only 4 months.

By this time we both knew I'd be walking away with a new mouse. In fact he knew that from the beginning, but simply had to test for any falsehood regardless, which I actually appreciated. If I didn't seem convinced with my own case, why should he be? He then saw my point and saw that I was dealing with him on the same level, smiled and went out back again. After about a minute he returned with a brand new Magic Mouse, expressed some concern that I'd just keep coming back to replace it and that I'd never be truly happy, etc. I told him if that was the case I wasn't going to do so because it would be a manufacturing defect that I wouldn't want to experience over and over again. I'd simply go back to using one of my Mighty Mice.

He shook my hand, told me it was a pleasure dealing with me, returned my receipt with an additional new receipt, and wished me well.

I'm very impressed. I'm impressed with their attitude, that they didn't roll over immediately but wanted me to demonstrate my case a bit, and that at the end of the day all they wanted to do was make me happy (because they knew Apple Canada certainly would - might as well resolve it first before it gets back to Apple.) It seems Apple takes themselves seriously (along with their mission statement) and takes their customers seriously.

Well done, Apple (Store)!

 

tl;dr

 

Guy sounds like a douche he shouldn't care that you wanted a refund; he's not at any personal loss. This grinds my gears, I was considering getting the iPhone 6 plus even though it has a chance of bending but now I'll be getting a Samsung.

 

Honestly... I think I just read Fifty Shades of Grey For Geeks

 

real talk noam - no one has read any posts you've made since you were demoted, much too long and trying too hard

 

More like 50 shades of GAY!

Lmao :laugh:

 

Funny.

Not Funny.

 

>implying anyone cares wat u think

 

>implying i care what you think.

 

>implying>implying>implying>implying

 

The only reason anyone listened to me before I was demoted is because they were betting on me becoming powerful enough to be worth sucking up to.

And anyways, the last time I actually wrote more than a tenth of any of the shit I put here was back in http://www.sythe.org/spam-forum/1496839-sythe-like-north-korea.html

 

Aww man!

 

free naom

 

honestly noam, what a load fucking tripe

post anything like this again and i'll show you why they call me "Two Dick Tony" south of the 'ssipi.

 

Southern boyz crew ITT

 

this m8

 

from reading the title i can safely say,

cool story bro

 

Why did I actually read all of that ?

 

gud questin m8 even i didnt read all that