Player Auctions customer Supports SUCKS

Please wait for a site operator to respond.

You are now chatting with 'Maryrose'

Your Issue ID for this chat is ************
Maryrose: Hello, andrew ! How may I help you?

andrew: hi, i was told my payment would be refunded in 1-3days and still havent gotten anything back

Maryrose: May I have your order ID please?

andrew: k

andrew: ********

Maryrose: One moment please while I check the details for you.

Maryrose: As per checking, you have canceled the order early

Maryrose: in this case, please contact your bank directly

andrew: UHM

andrew: your responsible for my money though. it went through you

andrew: i was told it would refund in 1-3 business days

Maryrose: In cases of delay, please contact your bank

andrew: YOU told me it would be refunded

andrew: so therefore im expecting a refund via playerauctions

Maryrose: Yes

Maryrose: We apologized for the delay

Maryrose: I will follow up this case with our finance so they can check on their end

andrew: shouldn't you of done this in the past 3 days

Maryrose: And take actions regarding your refund

andrew: right. but you see i was told 1-3 days. its been 7

Maryrose: Sorry for any inconveniences you may have experienced.

andrew: well in this case an apologie inst what im looking for. i want want my money back

Maryrose: Sorry for any inconveniences you may have experienced.

andrew: i'm considering legal action

Maryrose: Yes, it will be returned to you

andrew: because at this point i was lied to and basicly forgotten about

Maryrose: We apologized for the delay After we speak, I will notify them immediately so they can take actions about your refund

andrew: why cant you contact them now.

andrew: youve neglected me for the last 7days...

Maryrose: I will contact the after this conversation

andrew: and what will that do?

andrew: will i be promised a refund in 1-3 days like before

Maryrose: I will notify them so they can check your refund and take actions

andrew: right. that's what i was told a week ago

andrew: were running in circles

Maryrose: Again, we apologized for the delay

andrew: i understand that but the delay is 4days past the expected refund time

andrew: i will let you contact the fincinial department but will be checking back tonight

Maryrose: Okay

andrew: i am expecting some type of refund/agreement so i WILL contact you back tonight

Maryrose: If you have any further inquiries, please feel free to contact us. Have a nice day!

 

The customer service is horrible, they have some like set scirpt of things they're allowed to say, none of which is helpful, but then again, which online customer service is helpful =/.

 

True. legal action always put a little fear in though. Might have to take that route.

 

You got scammed, they are Chinese and legal action will not make any difference..

 

Player auctions sucks, hate their wait time to get paid.