[Solved]

I'll try contacting them again later, I really don't want to ban them because they don't have any ill intentions.
But I'll give them another 42 hours.

 

ok thx

 

No reply 14hour.

 

@Astro man im bored never get a good service with us. cathy never help me lili ignore me. arcus reply me 2week after i wait always and never get refunded. plzzz banned us until a refund

 

@Chloe @Arcus Isidar @Arcus Lili @Astro Got the refund for the acc. now try to deal with arcus for my bank hack.

 

From what you've stated to Arcus, you went inactive and the account was hacked, the only people with the original info to the account is Arcus and it's safe to say he wouldn't recover it and take your gold.
I also believe from what you've said to Arcus that it was your fault the account was locked (due to getting hacked) and that's why they're unable to recover it back.

None the less, they won't be responsible for your gold/items on the account.
Glad to see you finally got your refund though.
Closed.