Well they responded today saying they sent an email to the buyer now even though we both sent an email over a week ago to pa. I'm estimating this will take at least another week for another response from them.
Kinda crazy thing happened - I emailed both their support and mediation.
Their support email told me to email mediation, and mediation doesn't respond ever.
I'm hoping someone from PA sees the state of company and adds more resources to mediation and support so they can resolve my case.
I've had a dispute that was resolved with a buyer with a compromise. The buyer and I have sent PA multiple emails over the week and a half about it, and haven't gotten a single response back.
I've tried live chat. Every time someone there tells me they put my request at the top of the queue...