Recent content by EldoradoGG

Hello, Thank you for taking the time to share your feedback regarding our platform. Please be assured that this case has been thoroughly reviewed by all relevant teams. For privacy and security reasons, we are unable to share further details publicly; however, we encourage you to reach out to...

Thank you! Our support team will reply to you through email.

Hello, We would like to confirm that this matter has been thoroughly investigated. Please note that, due to the nature of this issue, we are unable to disclose specific details pertaining to this case. Should you require any further assistance, we encourage you to contact us directly at...

We would like to inform you, that after a thorough investigation our Team has decided the most optimal path for this issues resolution. Unfortunately, we are unable to disclose more information on public forums, however you are free to reach out to us via eldorado.gg/contact-us, and our Team...

Eldorado.gg values transparency regarding genuine user experiences. To prevent fake or abusive feedback we are supporting our sellers and investigate each reported case. In the future, please feel free to submit feedback removal requests if a review violates our moderation rules (e.g...

Hello, Your account suspension was applied in accordance with our internal policies. Please note that we reserve the right not to disclose specific details regarding these policies. This decision was made following a thorough review and is final.

Hello, we’re sorry to hear about your experience. Account suspensions, whether temporary or permanent, enforced due to internal policies. We understand this can be frustrating, but decisions are always made after careful review.

This matter was resolved with a positive outcome for the reporting user, and they acknowledged that Eldorado.gg did not do anything unlawful in their case.

Link to/reason for TWC/DNT/Ban: Eldorado.gg report Link to your vouches: - Detailed description of the events that took place and why you disagree with the decision: Eldorado restricted the user (Legacy_Vault on Sythe) account and payout on Eldorado.gg platform due to an identity verification...

We have reviewed this case internally. Our decision is based on a clear ownership and verification mismatch. Our records indicate that identity verification submissions associated with this account were provided by two different individuals: the account was initially verified by the original...

Thank you for your message. For security reasons, we cannot discuss individual account verification details or case findings in a public forum. However, when our systems detect activity that raises concerns about potential unauthorized access, we may require additional verification as part of...

Following our verification process, we have determined that you are not the original owner of this account, as evidenced by the verification photos provided. For security reasons, we are unable to proceed with your withdrawal request. Please note that the funds in this account will remain frozen...

We are currently discussing if our company policy allows to provide it even in a post and on how to proceed in this situation. We will get back to you shortly.

In the submission pictures it clearly shows two different people holding two different IDs. As the pictures contain personal information, we cannot publish them on this forum. The additional waiting period will remain, because of this proof. After the waiting period, you will be able to submit...

Hey, our support team has informed me that two different times the verification was submitted by two different people, not by the original owner of the account, this lead to them giving you an additional period of waiting time before you can submit your verification again.