Worker & Customer Poaching

[BrokenNose]

Here is one for you folks,

We are a small community, people know eachother. We put a lot of work into finding workers, training them, making sure they know what to do and making sure they are happy.

Some discords state in their TOS, such as mine, that if a worker works for you, they cannot work elsewhere, and the workers respect that rule.

However, that doesn't stop somebody from joining your discord, and despite being told to stop, ( I have one person in mind, but won't share the name to avoid conflict) , they keep joining and harassing workers & Customers.

They join, PM workers to come work for them, and PM spending customers with ranks saying to come spend with him.i receive multiple screenshots a week saying, hey this random guy is messaging me.

_

I completely respect that we are all here to make money, and trying to Maximise profit for the business but where does one draw the line.

Should there be regulation around Worker/Customer Poaching/Harassment in PM's?

A suggestion would be if an owner asks another owner to stop harassing their customers/workers, and you have evidence of such, but they continue, I would deem that as malicious behavior, such actions should be given penalty on this platform , where people are held accountable publicly for their actions.

Thoughts? There is no wrong answer, so let's keep the conversation healthy

Cheers - Karl.

 

[Bitola]

I’m in total agreement with this. I believe that this behaviour is toxic & malicious. I’ve seen this happen first hand one too many times. If a specific individual keeps repeating the same malicious behaviour in an attempt to poach workers & customers. I would say that there should be some sort of consequences for that specific individual, wouldn’t you agree? Sythe as a platform, it’s foundation is built alone on trust, integrity & respect for others. This behaviour does not display that. It’s uncomfortable for the customers & the workers.

This is just my opinion on the matter and I would love to hear everybody else’s point of view on this matter at hand.

 

In my opinion yes there should be some sort of rule that would give an infraction for people trying to poach customers/workers.

The only current rule is regarding to spamming and it only works if its in sythe discord server or atleast u2 share that server.

But I don't think they plan on doing anything in that regards as they said previously it's ur server so you have to protect/moderate it urself long story short.

 

[Geluk]

Sythe should implement this in the rules as this is very unprofessional and unacceptable.
At least we should be able to report those people and get TWC on their sythe accounts.
This is some backstabbing behaviour

 

[Robiiiiin]

If a seller does this, ban him. Not behaviour anyone should be fine with. I wish it was leaked who, so us, the customers could avoid him/her/them.

Get your business the legit way. Samsung don't approach customers inside an apple store, they market themself, make a better product and convince the customers with product, pricing and security.

Thats the reason Sythe allows banners etc etc, no? Pay for marketing - brand yourself.

I'm not even a seller but i would be pissed.

I do get headhunting though. That happens everywhere.

Example;
a) Seller A has got the best CA's/inferno guy ever
b) Seller B contacts him and wants to give him better work terms/salary etc.

That would be fine but stealing workers just cause you need two more workers, no.

 

I don't think Sythe staff should be policing outside there justification (In discords and such) as it also hard to know if the owner of the company is the one who is behind it etc it's not Sythe staff's job to moderate your discord

 

Pikachu said it best, staff will not be policing other discord servers.

 

[BrokenNose]

I don't think Sythe staff should be policing outside there justification (In discords and such) as it also hard to know if the owner of the company is the one who is behind it etc it's not Sythe staff's job to moderate your discord

Cheers for the feedback Picachu!

Let's say a scam happens within a discord, and both of the members are on Sythe, you will accommodate an escalation case, because it's against the rules of Sythe to scam people. Assuming evidence is sufficient in the Sythe report, you may provide a DNT, or Ban.

Similarly, I think we should have the capability to collate evidence, and bring it to you via a report, and assuming evidence is sufficient enough showing malicious behavior between two Sythe users, it should be treated similar to a scam case whereby a potential punishment is given for behavior against community members.

The ask would not be to monitor discords, that's impossible to do, the ask would be simply a place to open a report & provide evidence of things such as malisious behavior between Sythe users off platform.

Sythe is a place where credibility is everything, if we have sufficient evidence highlighting a member of our community is not credible, I feel it would be of value to have a place to share this, for the community to benefit from. This I propose would be a private report until approved by moderation and made public.

All food for thought, but just wanted to get everyone's opinion on it. I appreciate it's added time for moderation, but time well spent I would say.

Thanks for taking the time to offer feedback .

 

or you could just restructure your discord in a less vulnerable way

 

I support, I have had this happen

I have seen and had other providers literally beg their workers who want to leave to work elsewhere (including in my team) with certain ranks, more pay all the things that unless these people were leaving or in talks with other providers and got to the point of saying they became unhappy and X-is why they wouldn't do this

I have also mentioned previously of some of these servers also attacking people personally, getting spammers to invite people over to them which should honestly be looked into or at least somewhat addressed more. If I find a scam discord etc @bigNsmall for example of course i'll go there and do my thing, but going out of my way to actually attack a open working server nah

 

[President]

No support, free market, supply and demand. These rules are paretto inefficienct which makes them bad for the market as a whole. It leads to discrepancies between real value and actual value and reduces market surplus. Regulatory acts should only serve the free market and not hinder it.

Concretely:

-You don't want your worker to leave, offer him a more attractive contract / better terms.
-You don't want your customer to go elsewhere? Offer him a better alternative.
-Then there's the situation of workers poaching customers behind the back of service owners, establish penalties for that in your ToS with workers.

 

No support. My IRL company has me sign an agreement stating that I won't work for anyone else while they have me employed. That's fine. However, nothing stops our competitors from reaching out and offering me more money to come work for them. In fact, this happens ALL the time in the real world and is healthy for the economy, the workforce, growth, and success.

We are not a dictatorship. There is a distinct difference between harassment and someone simply trying to hire your workers. If you/your employees are being harassed, I'm sure staff would be willing to get involved on a report. If you don't want your employees poached, make sure you're paying them what they're worth.

 

I support but knowing Sythe it's "free market" stance, this wont pass.

I remember making similar suggestion regarding customer poaching because our good old friend Alch was literally DM'ing all customers of EVERY other seller that his services were better and cheaper and all I got was a "suck it up, it's a free market" response.

 

[PvM Services Niki]

For smaller businesses this definitely does more harm than for bigger ones, but you have to go through it in order to grow.

I would generally say that approaching customers as an owner is a bad idea as it gives a very bad first impression. If you are doing a good job, people will come. I am also pretty confident that you don't lose customers that are happy with your job. We had some accidents in the past, but you really just get better with it.
The best way is to start with a niche service, like we did with tob boosting and go from there.

When it comes to workers I don't think it's wrong. If you can offer better conditions and the worker accepts, why not? just like @owned said.

 

[BrokenNose]

Interesting to hear everyone's views!

Thanks for making the effort everyone, just thought it of value to bring up the topic.

Enjoy the weekend

 

As a service worker I don't get the "you can't work elsewhere" rule. It's self-sabotage, I have avoided several discords with this term just because I can handle a big amount of orders at the same time, and most servers can't supply that many. You're probably missing on very good workers because of this rule.
On topic: if you offer your workers good, or at least above average, working conditions they won't leave. If you're still concerned you can make your system less vulnerable as someone suggested (I can think of for example not making who the workers are visible to public). I agree what you described is a very bad practice, but no support.

 

As a service worker I don't get the "you can't work elsewhere" rule. It's self-sabotage, I have avoided several discords with this term just because I can handle a big amount of orders at the same time, and most servers can't supply that many. You're probably missing on very good workers because of this rule.
.

typically it's because if said worker decides to scam quit, or void the agreement when being hired we can still be held liable

Where do we stand if you went on a scam session but are hired by several servers?

 

typically it's because if said worker decides to scam quit, or void the agreement when being hired we can still be held liable

Where do we stand if you went on a scam session but are hired by several servers?

Most service providers state on their TOS that if you order from them the order must go through themselves / their discord / their ticket system / their website. With this term they wouldn't be liable for outside scams, so it wouldn't matter if the worker also works outside of the server.

I feel like most providers won't allow workers to work outside for the reasons OP mentioned: it takes work and effort to find, train, and maintain good workers. I'm aware of how hard it is to find good and long term workers, so I can understand how they can be viewed as assets that you don't want to lose and you don't want your competition to have. If this is the case I believe having a rule that just won't allow them to work elsewhere is not the way to go.

 

Most service providers state on their TOS that if you order from them the order must go through themselves / their discord / their ticket system / their website. With this term they wouldn't be liable for outside scams, so it wouldn't matter if the worker also works outside of the server.

I feel like most providers won't allow workers to work outside for the reasons OP mentioned: it takes work and effort to find, train, and maintain good workers. I'm aware of how hard it is to find good and long term workers, so I can understand how they can be viewed as assets that you don't want to lose and you don't want your competition to have. If this is the case I believe having a rule that just won't allow them to work elsewhere is not the way to go.

I think maybe you're not actually reading what I said, because making a ticket etc doesn't really make sense to my reply lol

 

[EventHorizon.]

I feel like this can't really be enforced by an external forum, we only just advertise the said Discord server here and whatever happens in those servers only goes so far.

However, I do feel like if this happens on a regular basis that we should be allowed to make this a public matter. This combats the abuse and doesn't necessarily hand over the "responsibility" to the Sythe staff.