TWC dispute from Home IP

Hello, I am posting from my home IP.

Link to/reason for TWC/DNT/Ban:

resolved

Link to your vouches:

Vouches

Detailed description of the events that took place and why you disagree with the decision:

I’ve always helped customers with any lock they received. I now understand that I should have stated in my TOS to allow for a recovery period, and I’ve already changed my TOS. My goal is for customers to be happy with the accounts they purchase from me.

I’ve sold thousands of legacy accounts since 2017 that I created, and all customers have been able to successfully enjoy/unlock their accounts using the information I provide. Because of that, I feel that receiving a TWC over 1 account doesn’t represent all the years of hard work, when I've sold a lot of accounts without issues.

That said, I take responsibility for the mistake and I apologize for it.

Link to previous disputes:
None

 

@Antonio Kala the IP address you are posting from is a residential proxy.

If this is your home IP or wifi, please provide a screenshot of your internet bill for confirmation.

To provide this information privately (only staff will be able to view), please post a new thread titled "merge".
Do not edit the information into your original post.

 

[redacted]

 

@Antonio Kala thank you.

This report was discussed among staff prior to the ruling. It was determined that a TWC was warranted due to multiple reasons which were all outlined in the ruling itself.


You can submit a new dispute to request the removal of your TWC 30 days after it was issued.