"Sythe.org Support" Forum Archive

Rsaccounttrader · Jun 4, 2011

Just a small suggestion to improve the efficiency of the "Sythe.org Support" forum. I believe the forum should have its own archive where all answered questions can be moved. If this were the case, all members, staff, and Community Assistants would have an easier time answering the questions as the forum would be much cleaner. The Head Community Assistants would do the archiving and be supported by Globals if need be.

Support, Disagree, Discuss.

Aroxez · Jun 4, 2011

That's a good idea, support. Like a place that says "Answered Questions" Or "Question Archived" or something?

Rsaccounttrader · Jun 4, 2011

Aroxez said:
That's a good idea, support. Like a place that says "Answered Questions" Or "Question Archived" or something?

Yeah exactly.

Scottay · Jun 4, 2011

I support this because there is always people asking the same questions over and over. If this were to be implemented then people would be able to get answers more quickly. Good idea.

Wulfspade1 · Jun 4, 2011

Yeah, I agree with Scottayy. Users could check if there questions have already been answered and quicker. I support.

Rsaccounttrader · Jun 5, 2011

Wulfspade1 said:
Yeah, I agree with Scottayy. Users could check if there questions have already been answered and quicker. I support.

As you're the HCA and you want it created, can you make an official request to an admin?

Wulfspade1 · Jun 5, 2011

rsaccounttrader said:
As you're the HCA and you want it created, can you make an official request to an admin?

I'll ask Finn later.

Wolfdog · Jun 5, 2011

Would be nice, support. This is a clean and easy way of organizing past topics.

Shoop · Jun 5, 2011

I support

Although people will still post and ask the same questions, hardly any of the new Sythe users ever read a sticky.
I guess it would be pretty easy to implement and easy for several people to categorise the threads etc.

Feren Silver · Jun 5, 2011

Wulfspade1 said:
Yeah, I agree with Scottayy. Users could check if there questions have already been answered and quicker. I support.

It sounds like a great idea, but in reality how much would it solve for the work put in? If the question was not answered exactly how they wanted, they would probably still ask a question. The same can be seen in the stickies in the RuneScape General sections, some people use them but there are still useless threads.

I'll support the implementation, but in reality I don't see it doing that much good.

Wulfspade1 · Jun 5, 2011

Feren Silver said:
It sounds like a great idea, but in reality how much would it solve for the work put in? If the question was not answered exactly how they wanted, they would probably still ask a question. The same can be seen in the stickies in the RuneScape General sections, some people use them but there are still useless threads.

I'll support the implementation, but in reality I don't see it doing that much good.

Then go ahead and ask it again. That could help users that wanted an answer a different way than it was answered in another thread. Well, thats why those stickies aren't closed, so users could ask questions if they had them, unfortunately some users do not do that.

We'll just have to wait and see, but I don't think it would do any harm either.

R33l2r3al · Jun 5, 2011

Wulfspade1 said:
Then go ahead and ask it again. That could help users that wanted an answer a different way than it was answered in another thread. Well, thats why those stickies aren't closed, so users could ask questions if they had them, unfortunately some users do not do that.

We'll just have to wait and see, but I don't think it would do any harm either.

It won't do much harm, no, but I have agree with Feren. It won't do much good, and as far as I can see, that section of the forum isn't bad at all. In fact, it seems that most questions get answered pretty quickly, so why try and fix something that's not broken. If they're going to ask the same questions over and over, then why bother putting stuff in a separate archive? Perhaps just for aesthetic purposes and keeping it looking clean, but that isn't the intention of this suggestion, from what I gathered.

Ulti not · Jun 5, 2011

This would make stuff a lot easier. Questions will not be repeated, less work for staff members to do, and easier for us to help. Rather than answering question multiple times, one is enough. FULL SUPPORT

Wulfspade1 · Jun 5, 2011

R33l2r3al said:
It won't do much harm, no, but I have agree with Feren. It won't do much good, and as far as I can see, that section of the forum isn't bad at all. In fact, it seems that most questions get answered pretty quickly, so why try and fix something that's not broken. If they're going to ask the same questions over and over, then why bother putting stuff in a separate archive? Perhaps just for aesthetic purposes and keeping it looking clean, but that isn't the intention of this suggestion, from what I gathered.

Ahhhhhhhhh, you have a point there.

Rsaccounttrader · Jun 5, 2011

R33l2r3al said:
It won't do much harm, no, but I have agree with Feren. It won't do much good, and as far as I can see, that section of the forum isn't bad at all. In fact, it seems that most questions get answered pretty quickly, so why try and fix something that's not broken. If they're going to ask the same questions over and over, then why bother putting stuff in a separate archive? Perhaps just for aesthetic purposes and keeping it looking clean, but that isn't the intention of this suggestion, from what I gathered.

That's part of the suggestion. The other part is that people will be more inclined to answer questions because they will see that there are only X many to answer. At the moment, if I click on a question with 2 replies, I have no idea whether the question has been answered completely, somewhat, or not at all. I may end up wasting my time. This suggestion will limit the time wasting and make it more appealing for people to answer support questions.