The 4 original customers from purchasing during beta several months ago have only ever been charged once and i've given them free access to the bot while I upgrade the system to be more user friendly. I'm not sure if those guys even still use it or try to but I let them use it for free indefinitly because they purchased during beta period.
When I originally released the product (around 2 months ago), I received a lot of feedback and bug concerns. I've since then released multiple updates fixing those.
3 major things were:
- It was confusing on how to setup, modify, and understand the bot.
- The website had lack of information / clarity
- There was no documentation
So what have I spent the past 2 months doing?
- Revamping the website completely which I did:
http://stracti.com/
- Adding documentation which I did
- Lastly, I have spent a lot of time revamping the actual system on how users make bots. It's all visual now and it's so much easier than before.
It's still a new product. Just shy of 2 months post release. Feedback helps make it better and it's in a much better state now and it will continue to improve over time.
If someone has a problem with a member within the server. I'd just advise you message them directly and try to hash things out.
Thank you.