resolved

Scammer's profile link: Toxicity
Amount scammed : 620m
Discord ID + Unique Discord ID: 289462068027850753
I was a worker with them at the services and they kicked me and took over my deposit and last job i did , in name of Breaking the Tos when i asked for a prove they didn't answer me then perm ban me from the discord server.
proof :
imgur.com
imgur.com

 

imgur.com
imgur.com

 

I'll gladly address this on behalf of @Toxicity as an admin in his server
UID: 265228574556946433
All we need to quash this is to prove Eslam breached ToS within Mafioso Raids server, as any breach of ToS can result in the worker's deposit being confiscated. Every worker is presented with ToS, asked to read it carefully, and must agree to terms before we set up their worker log.

First line of ToS reads as follows:

"Thoroughly read through the TOS, and make sure you understand what you are agreeing to. Ask if you dont!
THERE IS NO WARNING, IF TOS IS BROKEN PAYMENT OWED TO YOU AND ANY DEPOSITS ARE FORFEIT!"

Rule number 9 of ToS specifically states:

"9. Private conversations "PM/DM" with customers about services in the server are not allowed.
9a. You will not iniate a DM with a customer regarding services.
9b. You will not ask customers for Tips or Payment
9c. If DMed from customer regarding services you will follow instruction from 9d.
9d. You will respond with a pretyped message that Admin+ have written for the occasion.
9d.(continued)If a customer dms you first, the standard unified response from any worker should ONLY be
"Please type any request/question in the ticket and I will gladly address your concerns there as dming is a breech of ToS.""


https://postimg.cc/CZMT6WCF - what the ToS clearly states and Eslam agreeing to terms
https://postimg.cc/mzdnqkLj/c0a4c2fb - proof of Eslam dming customer 1
https://postimg.cc/XpBPHnTK/dd02ec03 - proof of Eslam dming customer 2
https://postimg.cc/xqhxbWcX/16d5efe5 - customer posting proof in their ticket

This is not to include the reason all of this happened, as there is no need to show Eslam in any negative light or bring up what actions took place that brought us to finally conclude we no longer want Eslam as a part of Mafioso Raids team, or to bring any customer into this.
There is enough to prove a breach of ToS has occurred, as well as, having warned him multiple times in the past about similar behaviour even though we're not required to as stated in our ToS, therefore, confiscating his deposit is absolutely within our rights and is justified.

 

Well , it wasn't that hard clarifying the reason why i got banned.
yes , i've agreed on the tos.
And i know that the rules are talking about DMing customer about services which i didnot do.

9. Private conversations "PM/DM" with customers about services in the server are not allowed.
= well , i can't see where or when i did talk with the customer about services in the server.

9a. You will not iniate a DM with a customer regarding services.
= He is the one started the DM.

9b. You will not ask customers for Tips or Payment
= i didnot ask for any of this.

9c. If DMed from customer regarding services you will follow instruction from 9d.
= Well , he was asking me about why ignoring his messages at the ticket , so i had to clarify myself to him.
so he was not asking about services.

9d.(continued)If a customer dms you first, the standard unified response from any worker should ONLY be
"Please type any request/question in the ticket and I will gladly address your concerns there as dming is a breech of ToS.""
= How can i address the customer concerns in the ticket when i got removed from the customer ticket for not responding him once he typed to me ! lol.

And again , the electric went out and discord Was on PC
i used my laptop with USB internet modem trying to finish off my order
and was gonna post updates once electric is back.
i came online on customer messages that i'm ignoring him + being removed from the ticket THAT i should tell the customer to talk in.
then admins telling me " you are being let go ".

Honestly i dont have anything else to say but i've always been giving my best to the server as it wasn't just a server i worked at. i've made friends with workers and had good times so its hard to do anything that harmful to server, i've been posting updates hourly to customers and giving them more than i get and it was only to push the server forward as whenever the server is getting bigger i will be getting more jobs and more income for me and my friends in the server.
and for being late for 1 hour on updates or not responding to the client because electric issue or whatever , you guys let go and take over my cash.
Thank you.

 

It is integral to the running of Mafioso Raids services that we do things with clear transparency and concise precision as there's always so much at stake. As such, we're very open about what our ToS entails and we encourage both workers and customers to get familiar with these terms. Our workers are highly valued and hold so much of our trust and mostly go about doing their work freely and undisturbed with little to no intervention on our part, and we will always have their backs. That being said, everything that goes on in the server is heavily monitored by staff, and we do not take lightly to persisting and continuous breaches in the ToS or any breaches that we consider irredeemable.

With regards to DMing customers about services, this entails everything server-related. The only messages we condone to be sent to a customer's DMs are either 1. account details that are being sent to you by the customer and should therefore be sent to you only, and 2. the pre-typed message we have ready for workers in case any customer messages you regarding services he is getting done/has purchased/would like to purchase in the future.

So, to clarify, if the customer asks for follow-ups, information on how the service is going, whether you're off/on, etc. this should all, inclusively, be addressed in the ticket and not in private. Having a message pre-typed for you in case a customer strikes up a conversation with regards to his ticket leaves you no excuse as to why you're still partaking in keeping your chats in DMs.

I'll now address the remainder of your concerns as for
1) 9. Private conversations "PM/DM" with customers about services in the server are not allowed.
= The screenshots already show you have.

2) 9a. You will not initiate a DM with a customer regarding services.
= This is why 9d. addresses what you're required to do, as per ToS, in case a customer was to initiate the conversation, and that is to send them the pre-typed message we have conveniently provided.

3) 9b. You will not ask customers for Tips or Payment
= We're aware, thank you for not breaching this section of our ToS as well.

4) 9c. If DMed from customer regarding services you will follow instruction from 9d.
= As to where you say it's not asking about services, he's literally asking about the ticket he has running in our service discord.. so it is about the service and should have been, again, redirected to the ticket as per section 9d. To add to this, the customer addressed you in the ticket first, and only when he found you not responsive did he resort to DMing you instead, since he was clearly worried about his account. However, this would've made it so much easier for you to then just reply in the ticket and not "have to" reply to him in DMs.

https://postimg.cc/PvH8Dxjx - Proof of customer tagging Eslam in ticket.

5)9d.(continued)If a customer dms you first, the standard unified response from any worker should ONLY be
"Please type any request/question in the ticket and I will gladly address your concerns there as dming is a breech of ToS.""
= You were given more than plenty of time to address the issues in the ticket, at this point, if we feel a customer account is at risk we cannot sit around and wait any further for your response as it was an urgent matter. Even though you were on the account, you weren't responding on discord, you were then tracked in-game and the account owner tried reaching you, to which your response was to hop worlds... now, regardless of what events took place, this was very concerning behaviour. The choice to have customer details changed and to remove you from the ticket was the right one. The responsibility then lies on you to discuss what happened with us, and not the customer, as the customer doesn't hold you accountable, he holds us accountable. Similarly, we hold you accountable for your actions, and should we have any concerns regarding your behaviour it is a discussion to be had with us and not the customer, and most certainly not in their DMs.

The events that transpired within the ticket leading up to having to ensure customer account safety and Eslam being removed from ticket:
https://postimg.cc/cgFBdwYW
https://postimg.cc/5X5vx8dr
https://postimg.cc/HV7rBX6N
https://postimg.cc/xqBCJq93

At the end of the day, we are beyond willing to always do our best to ensure fair treatment to every worker/teacher in our discord. We don't let people in easily and we don't let people go easily, and it ultimately does more damage than good to have to let hard-working members of our team go, but, as previously mentioned, there is no "pressing your luck" with rule-breaking as customer account safety will always be our number one priority.

 

4) 9c. If DMed from customer regarding services you will follow instruction from 9d.
= As to where you say it's not asking about services, he's literally asking about the ticket he has running in our service discord.. so it is about the service and should have been, again, redirected to the ticket as per section 9d. To add to this, the customer addressed you in the ticket first, and only when he found you not responsive did he resort to DMing you instead, since he was clearly worried about his account. However, this would've made it so much easier for you to then just reply in the ticket and not "have to" reply to him in DMs.

** How can reply to him in the ticket WHEN i was removed from the ticket before clarifying myself to him or u guys !!
The only option i had to clarify myself to him was to reply on his DMs.

You guys took the action before even listening to me or knowing what was the issue of not responding. So where is the fair treatment here the one you talking about??

Whatever ,i've clarified myself multiple times so if you guys seeing what i did as breaking of the Tos and give u the rights to take over my money then i shall leave it for sythe admins to decide if i'm guilty and deserve this treatment or not, whatever they say i have nothing to say after.

 

As I said, you had enough time to reply when you were getting pinged by the customer and staff in the ticket, once you were removed from the ticket, your obligation was no longer to the customer. The responsibility then fell onto us to take care of the ticket, and for you to explain to us what happened before we could dictate how we wanted to handle the situation. That is not for you to worry about, and as far as you're concerned DMing customers is against ToS and not a thing that you "had to" go out of your way to do. After previous incidents we have had in the server, we renewed our ToS, and fully elaborated on section 9 of the ToS, as it was the one we noticed was not being fully adhered to. You are perfectly aware of this and agreed to it knowingly as it had been brought up to you and your peers multiple times prior.

Had the situation been different, we could've left you in the ticket longer, however, it was a matter of customer account safety and we could not risk any further discrepancies on our end as we were now being held liable for accusations by the customer, as can be clearly seen in the screenshots posted earlier. The reason this escalated is that it went from us not knowing what happened in that ticket and wanting to hear your side, to full proof of you breaching ToS being sent to us by the customer, clearly indicating unnegotiable wrongdoing on your end.

I agee, let the sythe Mods decide.